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Canceled monitoring, after one year installation is gone

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  • 30-05-2019 10:52am
    #1
    robnet77
    Registered Users Posts: 461 ✭✭


    Hi all,
    About 4 years ago I bought a HKC alarm system and I opted for 3 years of monitoring.
    Last year I canceled monitoring but I could continue to set alarm on and off via remote + app, until yesterday.

    Now, if I log into the app, it says "The service for this installation has been cancelled...".
    Is there a way I can reconfigure the system, by adding a new "site" maybe?
    I don't know if they changed the engineering code.

    Do I need to contact an installer to get this done?
    Thanks.


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    #2
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    This is another example of why not to get yourself tied into these paid for services.
    The app can be set up independently of the monitoring but with HKCs there will still be a monthly or annual charge


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    #3
    robnet77
    Registered Users Posts: 461 ✭✭robnet77


    KoolKid wrote: »
    This is another example of why not to get yourself tied into these paid for services.
    The app can be set up independently of the monitoring but with HKCs there will still be a monthly or annual charge

    Thanks, what do you recommend then?
    I need to be able to set alarms on and off, also I need the app to be informed if there is a potential break-in, please.


  • Options
    #4
    q85dw7osi4lebg
    Closed Accounts Posts: 3,502 ✭✭✭q85dw7osi4lebg


    I am guessing your sim card is out of credit.


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    #5
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    robnet77 wrote: »
    Thanks, what do you recommend then?
    I need to be able to set alarms on and off, also I need the app to be informed if there is a potential break-in, please.

    Go to another installer and get the app connected directly. You can then have your own account set up to HKC securecom. The charge is €60 per annum. (If the latest increase hasn't been applied yet)


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    #6
    robnet77
    Registered Users Posts: 461 ✭✭robnet77


    KoolKid wrote: »
    Go to another installer and get the app connected directly. You can then have your own account set up to HKC securecom. The charge is €60 per annum. (If the latest increase hasn't been applied yet)

    Thanks.

    Are installers still present on this forum?

    I'd like to get this done today if at all possible.
    I'm at work but there's someone at home who could receive an installer's visit.

    Can they send me PMs? Or should I contact them myself? Thanks.


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    #7
    robnet77
    Registered Users Posts: 461 ✭✭robnet77


    Samuel Important Mannequin wrote: »
    I am guessing your sim card is out of credit.

    Thanks, it's quite likely then.

    I guess I'll need to start a yearly contract, but whom should I contact please?


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    #8
    Stoner
    Registered Users Posts: 10,952 ✭✭✭✭Stoner


    Look at the sticky for suppliers. They all install HKC bar one or two.

    Info is on this forum


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