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DD not presented

  • 06-06-2019 7:52pm
    #1
    Kazb
    Registered Users Posts: 5 ✭


    Hi, my mortgage dd was due to come out of my account on 1st June. It should therefore have come out in 4th June because if the BH. But it didn’t. Can you tell me why please?


Comments

  • #2
    Bank of Ireland: John
    Closed Accounts Posts: 204 ✭✭Bank of Ireland: John


    Kazb wrote: »
    Hi, my mortgage dd was due to come out of my account on 1st June. It should therefore have come out in 4th June because if the BH. But it didn’t. Can you tell me why please?


    Hi Kazb,

    Thank you for taking the time to contact us on Boards.

    If your Mortgage payment has not come out of your Account as it normally does on the first working day of each month then you need to talk to a Mortgage advisor with Account access so we can see why this has happened.

    Please call our Mortgage Specialist team on 01 6113333 and an advisor will investigate this for you.

    For security we are unable to access Accounts here on Boards.

    Many Thanks

    John


  • #3
    Kazb
    Registered Users Posts: 5 ✭Kazb


    Bank of Ireland: John wrote: »
    Hi Kazb,

    Thank you for taking the time to contact us on Boards.

    If your Mortgage payment has not come out of your Account as it normally does on the first working day of each month then you need to talk to a Mortgage advisor with Account access so we can see why this has happened.

    Please call our Mortgage Specialist team on 01 6113333 and an advisor will investigate this for you.

    For security we are unable to access Accounts here on Boards.

    Many Thanks

    John
    .


    Thanks John but it’s s non-BOI mortgage.


  • #4
    Bank of Ireland: John
    Closed Accounts Posts: 204 ✭✭Bank of Ireland: John


    Kazb wrote: »
    .  


    Thanks John but it’s s non-BOI mortgage.


    Hi Kazb,

    Thanks for getting back to us.

    In this case you will need to contact your Mortgage provider to check if they presented for the Direct Debit.

    Many Thanks

    John 


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