Kitchen retailer looking advance payment

ITgirl73 · 13-06-2019 1:06am #1

Well known kitchen retailer(won’t name) Looking for payment up front. A percentage I could understand but 100% I think is too risky & too big a ask.

Anyone have bad experiences here as my preference would be to pay once happy with work

Zaph · 13-06-2019 1:16am

We recently got a new kitchen and paid in installments. It was 30% deposit, 60% a week before installation when the units were ready and the final 10% on completion. I'd say there aren't many places that would be happy with full payment only on completion as they could get stung for a tailor-made kitchen that the buyer has had second thoughts about.

GaGa21 · 13-06-2019 1:22am

I would think instalments are the norm? We just put in our kitchen order with a company.
A small deposit, another amount at house survey for measurements and the final amount at installation.
I would definitley not pay all upfront. There are plenty of other kitchen companies in the country, not worth the risk with that one imo.

13-06-2019 1:24am

Might have changed, but Tierney's Kitchens are fairly well known and a big name in the kitchen arena in Ireland I believe. If memory serves me correctly, they charge something like a 30% deposit, 40% on day of fitting, and the remaining 30% after a week of fitting (to allow for snag lists, etc. to be finished).

This seems very fair to me (assuming this is still the method they use). Gives them money to make the kitchen without incurring a loss, gives you peace of mind that they won't disappear halfway through.

I can only presume, as they're such a big company, that many others just copy their approach.

Personally, I had a kitchen (Boyles Kitchens) made up and delivered with a €1,150 deposit (kitchen value of €4,150). But this chap was personally recommended to me, and I'd seen his work, so I felt comfortable with it. Had he asked for 100% up front, even though I'd trust him, I still think I'd have started looking around.

It's a big request for a kitchen company to make, and it gives you no power in the transaction whatsoever if things start to go wrong. Personally, I would start looking elsewhere, but I'd let the kitchen crowd know why, so at least they're aware it's an issue.

yogmeister · 13-06-2019 8:00am

I recently got a kitchen fitted by cash and carry kitchens and they wanted payment up front so i paid.I paid a small deposit first and the week it was to be fitted i paid the balance. Had a small issue afterwards and i had no problem getting them back to rectify it.