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iPhone 6

  • 14-06-2019 12:06pm
    #1
    Dtp1979
    Registered Users, Registered Users 2 Posts: 12,831 ✭✭✭✭


    Got a new 6s yesterday. Got all my info from the cloud and all was good. Then every once in a while “please enter your outlook password” popped up. So I did enter it. Now half my bliss contacts have disappeared. Is this normal? I’ve tried backing up again but they’re still gone


Comments

  • #2
    Dtp1979
    Registered Users, Registered Users 2 Posts: 12,831 ✭✭✭✭Dtp1979


    Bump


  • #3
    Davy
    Registered Users, Registered Users 2 Posts: 19,340 CMod ✭✭✭✭Davy


    Dtp1979 wrote: »
    Bump

    Sign into outlook and see are the contacts listed the ones you are missing?

    Install the outlook app on the iPhone, and switch on 'save contacts'.


  • #4
    Dtp1979
    Registered Users, Registered Users 2 Posts: 12,831 ✭✭✭✭Dtp1979


    Davy wrote: »
    Sign into outlook and see are the contacts listed the ones you are missing?

    Install the outlook app on the iPhone, and switch on 'save contacts'.

    I did that but cannot find any listed contacts in the app or any option to save contacts


  • #5
    Davy
    Registered Users, Registered Users 2 Posts: 19,340 CMod ✭✭✭✭Davy


    Dtp1979 wrote: »
    I did that but cannot find any listed contacts in the app or any option to save contacts

    Sign in to outlook website and see if the contacts are listed there first


  • #6
    Dtp1979
    Registered Users, Registered Users 2 Posts: 12,831 ✭✭✭✭Dtp1979


    Davy wrote: »
    Sign in to outlook website and see if the contacts are listed there first

    The missing contacts are indeed there. But I can’t see anywhere so save contacts. Do I do that on the app? Or the site?


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  • #7
    Davy
    Registered Users, Registered Users 2 Posts: 19,340 CMod ✭✭✭✭Davy


    Dtp1979 wrote: »
    The missing contacts are indeed there. But I can’t see anywhere so save contacts. Do I do that on the app? Or the site?

    Open outlook > tap account bubble top left > settings cog > email account > 'save contacts' slider to on.

    This will save them to the phone and iCloud if that is the default.

    To check the default go to the > Settings app > Contacts > default account.


  • #8
    Dtp1979
    Registered Users, Registered Users 2 Posts: 12,831 ✭✭✭✭Dtp1979


    Davy wrote: »
    Open outlook > tap account bubble top left > settings cog > email account > 'save contacts' slider to on.

    This will save them to the phone and iCloud if that is the default.

    To check the default go to the > Settings app > Contacts > default account.

    You sir, are a legend. I can’t thank you enough.


  • #9
    Davy
    Registered Users, Registered Users 2 Posts: 19,340 CMod ✭✭✭✭Davy


    Dtp1979 wrote: »
    You sir, are a legend. I can’t thank you enough.

    Glad you got sorted


  • #10
    Dtp1979
    Registered Users, Registered Users 2 Posts: 12,831 ✭✭✭✭Dtp1979


    Davy wrote: »
    Glad you got sorted

    Thanks to you I am. This happened on my last phone too. I spent hours on the phone with apple and they couldn’t solve it.


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