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no move in option

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  • 15-06-2019 2:12pm
    #1
    victornicastro
    Registered Users Posts: 1 ✭


    Dear,
    I already have an online account from the previous home.
    I'm trying to use this online account to add this new home, but has no option to do this.
    How can I use the same email/login to this new home?
    I don't want to create another email just to create a new account.

    Thank you.


Comments

  • Options
    #2
    Electric Ireland: Aoife
    Company Representative Posts: 361 Verified rep ✭Electric Ireland: Aoife


    Hi victornicastro, 

    Thank you for getting in touch.

    In order to assist we need more information.

    Have you a new account number? If so you can add the new account by hovering over the Contact Us option and selecting Add Additional Account. If you have the same account number, you do not need to do anything.

    If you have not yet provided move-in details for the new address, you can do this here through your Online Account.

    We hope this helps. 

    Please let us know if you have any other questions. 

    Kind regards, 
    Aoife


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