Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Amazon Echo Dot ~ €16

2»

Comments

  • #52
    toby2111
    Registered Users, Registered Users 2 Posts: 2,280 ✭✭✭toby2111


    dercunx wrote: »
    Got my echo dot today!

    Mine coming tomorrow! Any hints /tips setting it up? Does it play Spotify, radio etc?


  • #53
    toby2111
    Registered Users, Registered Users 2 Posts: 2,280 ✭✭✭toby2111


    Super sound from the dot, great wee device.... But the alexa app is awful. Very slow to load up pages. Mine keeps showing that my dot is offline... Even though its working fine. So I can't change any settings in the app. Spent ages yesterday between live chat and a phone call trying to fix it... No joy. Rep agreed that the app is the problem.


  • #54
    TheUnderfaker
    Registered Users, Registered Users 2 Posts: 275 ✭✭TheUnderfaker


    toby2111 wrote: »
    Super sound from the dot, great wee device.... But the alexa app is awful. Very slow to load up pages. Mine keeps showing that my dot is offline... Even though its working fine. So I can't change any settings in the app. Spent ages yesterday between live chat and a phone call trying to fix it... No joy. Rep agreed that the app is the problem.

    Same happens to me with the app - dot is offline. Only workaround I've discovered is to sign out of the app and back in again. It works as expected for a while and I can switch some stuff around, add new skills etc. It'll appear offline again after a while though.

    Edit - Just checked the app and it's still online. I've signed in and out twice so far but the 2nd time seems to have stuck. Been online for about a week now it seems.


  • #55
    toby2111
    Registered Users, Registered Users 2 Posts: 2,280 ✭✭✭toby2111


    TheUnderfaker wrote: »
    Same happens to me with the app - dot is offline. Only workaround I've discovered is to sign out of the app and back in again. It works as expected for a while and I can switch some stuff around, add new skills etc. It'll appear offline again after a while though.

    Edit - Just checked the app and it's still online. I've signed in and out twice so far but the 2nd time seems to have stuck. Been online for about a week now it seems.

    Strange that a company as big as amazon that has great customer service has such a clunky, poor app that doesn't function properly for everyone.


  • #56
    TheUnderfaker
    Registered Users, Registered Users 2 Posts: 275 ✭✭TheUnderfaker


    toby2111 wrote: »
    Strange that a company as big as amazon that has great customer service has such a clunky, poor app that doesn't function properly for everyone.

    Yeah it's mad. I just checked the app and it's offline again. No idea what's going on tbh.

    I've some cheap home automation stuff from random companies and their app integration works perfectly. I've no idea why Amazon can't get it right.


  • #57
    Roberto_gas
    Registered Users, Registered Users 2 Posts: 4,381 ✭✭✭Roberto_gas


    TheUnderfaker wrote:
    I've some cheap home automation stuff from random companies and their app integration works perfectly. I've no idea why Amazon can't get it right.


    Which phone u r using? I have had no issues so far


  • #58
    toby2111
    Registered Users, Registered Users 2 Posts: 2,280 ✭✭✭toby2111


    Roberto_gas wrote: »
    Which phone u r using? I have had no issues so far

    I've an android, mi a2 lite. No problem with any other apps.


  • #59
    Mac B
    Registered Users, Registered Users 2 Posts: 185 ✭✭Mac B


    toby2111 wrote: »
    I've an android, mi a2 lite. No problem with any other apps.

    I've the same issue with a Samsung s8. I have to clear data and force stop in app settings, sign back in to get it to work. Amazon support were no help at all. It's such a pity as I love using my echo and dots, they are great devices


  • #60
    toby2111
    Registered Users, Registered Users 2 Posts: 2,280 ✭✭✭toby2111


    Mac B wrote: »
    I've the same issue with a Samsung s8. I have to clear data and force stop in app settings, sign back in to get it to work. Amazon support were no help at all. It's such a pity as I love using my echo and dots, they are great devices

    Yes, dot is very impressive. At least it still works, just a pity we can't change settings using the app. When I was talking to customer service rep yesterday, I asked her to pass on to developers to drastically improve their app. She said she would....


  • Advertisement
  • #61
    grogi
    Registered Users, Registered Users 2 Posts: 8,616 ✭✭✭grogi


    toby2111 wrote: »
    Strange that a company as big as amazon that has great customer service has such a clunky, poor app that doesn't function properly for everyone.

    Their apps are poor all over the place. Prime video is as slow as Helix Pomatia and has horrible handling of subtitles.


  • #62
    MommySquish
    Registered Users, Registered Users 2 Posts: 163 ✭✭MommySquish


    I have been fighting this for 1month+ now. I have spent 4+ hours on the phone and have screen shots of the T&C not stating UK only but everyone is saying it is. I have had advisors not create cases/follow ups. I have Jeff Bexos' lackies answering his emails basically saying tough luck and admiting it may have not said UK only but it does now.

    I am going to request a refund of the money paid already tomorrow and if not I will be contacting my bank due to the breach of T&C on their side.


  • #63
    grogi
    Registered Users, Registered Users 2 Posts: 8,616 ✭✭✭grogi


    MommySquish wrote: »
    I have been fighting this for 1month+ now. I have spent 4+ hours on the phone and have screen shots of the T&C not stating UK only but everyone is saying it is. I have had advisors not create cases/follow ups. I have Jeff Bexos' lackies answering his emails basically saying tough luck and admiting it may have not said UK only but it does now.

    I am going to request a refund of the money paid already tomorrow and if not I will be contacting my bank due to the breach of T&C on their side.

    It is saying it implicitly - you cannot get Amazon Family in Ireland for 14.99 GBP.


  • #64
    MommySquish
    Registered Users, Registered Users 2 Posts: 163 ✭✭MommySquish


    grogi wrote: »
    It is saying it implicitly - you cannot get Amazon Family in Ireland for 14.99 GBP.

    I have screen shots every step of the way showing I match their T&C's to the letter. I am taking this up with the European Consumer Commission now. Another promised call back (for yesterday) not kept.

    We are a good enough country for a tax dodge and doing their donkey customer service work but our money doesn't count?


  • #65
    PMC999
    Registered Users, Registered Users 2 Posts: 139 ✭✭PMC999


    For anybody who couldn't avail of this offer the echo dot has just dropped to £24.99 on Amazon.uk


  • #66
    toby2111
    Registered Users, Registered Users 2 Posts: 2,280 ✭✭✭toby2111


    MommySquish wrote: »
    I have been fighting this for 1month+ now. I have spent 4+ hours on the phone and have screen shots of the T&C not stating UK only but everyone is saying it is. I have had advisors not create cases/follow ups. I have Jeff Bexos' lackies answering his emails basically saying tough luck and admiting it may have not said UK only but it does now.

    I am going to request a refund of the money paid already tomorrow and if not I will be contacting my bank due to the breach of T&C on their side.

    I'm confused.... Does your dot not work?


  • Advertisement
  • #67
    grogi
    Registered Users, Registered Users 2 Posts: 8,616 ✭✭✭grogi


    toby2111 wrote: »
    I'm confused.... Does your dot not work?

    He didn't get it because the offer was only for UK.


  • #68
    toby2111
    Registered Users, Registered Users 2 Posts: 2,280 ✭✭✭toby2111


    grogi wrote: »
    He didn't get it because the offer was only for UK.

    But it was explained here to change all settings to UK and use a Revolut card...


  • #69
    grogi
    Registered Users, Registered Users 2 Posts: 8,616 ✭✭✭grogi


    toby2111 wrote: »
    But it was explained here to change all settings to UK and use a Revolut card...

    It's not universal - My revolut wasn't accepted either. And I have UK prime, UK music and UK kindle library.


  • #70
    toby2111
    Registered Users, Registered Users 2 Posts: 2,280 ✭✭✭toby2111


    grogi wrote: »
    It's not universal - My revolut wasn't accepted either. And I have UK prime, UK music and UK kindle library.

    Ah OK, that is unfair so.


Advertisement