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Fitbit Warranty - Replacement not shipped

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  • 26-06-2019 7:54pm
    #1
    el Fenomeno
    Registered Users Posts: 3,235 ✭✭✭


    I bought a Fitbit in August last year in Argos, for just shy of €300.

    It stopped working earlier this month - screen became unresponsive and eventually just went to a black screen.

    I contact Fitbit as I am still under warranty, and they agreed to send me a replacement. 2 weeks later and the order still hasn't shipped, all they are saying is that they are sorry and that they are having issues with a supplier. I have been given no timeframe for resolution/delivery.

    Getting very annoyed given the cost of the watch. Is there anything I can do to either force their hand on a replacement or a refund?

    Thanks


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    #2
    Dav010
    Registered Users Posts: 14,582 ✭✭✭✭Dav010


    Why did you contact Fitbit? Your contract is with Argos as the retailer. Bring it back there with receipt and get a replacement.


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    #3
    Xterminator
    Registered Users Posts: 4,740 ✭✭✭Xterminator


    Hi OP

    you can wait it out with fitbit, or assuming you still have the defective item in your possession, you can return it to the point of sale, in this case argos.

    so choices. PS argos have a great reputation for dealing well with returns, a quick scan of this forum will show they are good to deal with. you wuill have to present proof of purchase, so see if you can easily lay your hands on a credit card statement, or receipt.


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    #4
    el Fenomeno
    Registered Users Posts: 3,235 ✭✭✭el Fenomeno


    Thanks both.

    Didn't think going back to Argos was a possibility considering its been ~ 10/11 months. But I'll do that, hope I can find the receipt (all I found so far was reservation confirmation which im sure isn't enough).


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    #5
    endacl
    Registered Users Posts: 22,311 ✭✭✭✭endacl


    el Fenomeno wrote: »
    Thanks both.

    Didn't think going back to Argos was a possibility considering its been ~ 10/11 months. But I'll do that, hope I can find the receipt (all I found so far was reservation confirmation which im sure isn't enough).

    Yes there is. They’ll replace it for you.


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