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Phone Watch alarm (Simon XT) Will not recognize SIM

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  • 28-06-2019 9:52pm
    #1
    martinosullivan
    Registered Users Posts: 59 ✭✭


    I have a Phone watch alarm (Simon XT), which has not been monitored for about 2 years now. I wanted to monitor it myself, however when I put a SIM card into it, it does not recognize that there is a sim card in it.

    I have used the engineers code to check the sim settings, and all the settings are the same as when they were monitoring it.

    I tried ringing the phone number attached to the sim card, and the panel does not pick up.
    I tried the sim card in a phone, and it makes and receives calls perfectly.

    The panel displays the following messages whether or not there is a sim card in it or not.

    1st message
    GSM Status 4 empty Squair boxes

    2nd message
    GSM Not Present

    3rd message
    Sim PIN Invalid (I have set the sim to not require a pin) and still the same message.

    4th Message
    GSM Net Not Registered

    These messages remain the same whether or not there is a sim card in the system or not.

    I have removed the battery from the system and turned off the power to it to force it to reboot, however no effect.

    Is there any setting where I can reactivate the GSM unit?

    This system was installed in 2012, is it possible that this is a hardware fault?


    All the other functions of the system work fine.
    Tagged:


Comments

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    #2
    Cerco
    Registered Users Posts: 2,036 ✭✭✭Cerco


    I think the panel is locked to Eir. Originally Eircom Phonewatch. I maybe wrong, I would try an eir sim.

    The pita is you build up excess credit which you cannot spend unless you remove sim and use in phone.


  • Options
    #3
    martinosullivan
    Registered Users Posts: 59 ✭✭martinosullivan


    I actually had a Vodafone sim in it but forgot to top it up for over a year, and as it was not registered with Vodafone, they would not reactivate it. I know that It works with a Vodafone sim.

    I don’t think that it is a sim issue.


  • Options
    #4
    martinosullivan
    Registered Users Posts: 59 ✭✭martinosullivan


    I just removed the GSM unit, and the panel gave exactly the same messages.


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