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Cancellation fee when outside contract?

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  • 01-07-2019 9:20pm
    #1
    Defini123
    Registered Users Posts: 5 ✭


    I’m with Magnet Networks for broadband. We’ve been a customer for 13 years. We haven’t had a contract for years with them. It says in their terms that a cancellation fee of €60 applies.

    This can’t be legal can it? I’m only aloud leave your service if I pay you???


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    #2
    Dav010
    Registered Users Posts: 14,582 ✭✭✭✭Dav010


    You have had a contract with them, it has rolled over for 13 years because you did not cancel it. Whatever you agreed to in the t&cs of your original contract is what you have to abide by.


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    #3
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    When your original contract expired, you were probably moved to a rolling contract. Ask them for a copy of the Ts&Cs.


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    #4
    AngryLips
    Registered Users Posts: 2,723 ✭✭✭AngryLips


    Dav010 wrote: »
    You have had a contract with them, it has rolled over for 13 years because you did not cancel it. Whatever you agreed to in the t&cs of your original contract is what you have to abide by.

    Unless it is an unfair term in a consumer contract. Most companies just require a month’s notice - is that what the €60 relates to?


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    #5
    Dav010
    Registered Users Posts: 14,582 ✭✭✭✭Dav010


    AngryLips wrote: »
    Unless it is an unfair term in a consumer contract. Most companies just require a month’s notice - is that what the €60 relates to?

    CCPC recommend you check if contracts are ongoing and whether there is a cancellation fee. It doesn’t say it is unfair.

    https://www.ccpc.ie/consumers/contracts-and-services/broadband-and-landlines/


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