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Visa card has expired and no new card has been sent out.

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  • 04-07-2019 11:31am
    #1
    Pgibney
    Registered Users Posts: 1 ✭


    My visa debit has expired and no new card has been sent out? Need help.


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    #2
    Bank of Ireland: Kathryne
    Closed Accounts Posts: 218 ✭✭Bank of Ireland: Kathryne


    Hi Pgibney,


    Thanks for getting in touch with here on Boards.ie.


    We're so sorry to hear that you didn't get a replacement card. Generally a replacement card is sent 2 weeks before the old card is due to expire so that if your card is expiring 07/19 you will receive a new card mid July.

    Have you changed address recently? If you have, your old card might have been sent to a previous address.

    To check on this and order a replacement card please send us a message from your Online Banking. Log in on www.365online.com and go to Service Desk on the left hand side and then use the "Ask a Question" facility. If you send a message there an adviser will be happy to check this out for you.


    I hope this info helps. Please let us know if you have any other queries.

    Many thanks,
    Kat


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