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Id number

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  • 11-07-2019 9:25am
    #1
    alie
    Registered Users Posts: 1,780 ✭✭✭


    I've forgotten my Id number. Changed phones and downloaded app onto new one. I have texted recovery number 4 times , supposed to be quick and easy and each time they cannot help me.


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    #2
    Bank of Ireland: Jennifer
    Closed Accounts Posts: 490 ✭✭Bank of Ireland: Jennifer


    alie wrote: »
    I've forgotten my Id number. Changed phones and downloaded app onto new one. I have texted recovery number 4 times , supposed to be quick and easy and each time they cannot help me.


    Hi alie,

    thanks for getting in touch with us here today. For your User ID information you can text the word User to 50365. If you have not received a Text back with the User ID information you can call our Customer Service Team on our Freephone number when in ROI on 1800 946 156 or 00353 1 4044000(if abroad) and one of our advisors will be happy to help you with this.

    Please feel free to get back in touch with us if we can help you with anything else.

    Thanks Jen


  • Options
    #3
    alie
    Registered Users Posts: 1,780 ✭✭✭alie


    Bank of Ireland: Jennifer wrote: »
    alie wrote: »
    I've forgotten my Id number. Changed phones and downloaded app onto new one. I have texted recovery number 4 times , supposed to be quick and easy and each time they cannot help me.


    Hi alie,

    thanks for getting in touch with us here today. For your User ID information you can text the word User to 50365. If you have not received a Text back with the User ID information you can call our Customer Service Team on our Freephone number when in ROI on 1800 946 156 or 00353 1 4044000(if abroad) and one of our advisors will be happy to help you with this.

    Please feel free to get back in touch with us if we can help you with anything else.

    Thanks Jen
    i texted that number several times and it said they cant help me


  • Options
    #4
    Bank of Ireland: Jennifer
    Closed Accounts Posts: 490 ✭✭Bank of Ireland: Jennifer


    alie wrote: »
    i texted that number several times and it said they cant help me


    Hi alie,

    thanks for coming back to us. In this instance we would recommend that you call our customer service team on our Freephone number when in ROI on 1800 946 156 or 00353 1 4044000(if abroad) and one of our advisors will be happy to help you with this.

    Thanks Jen


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