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  • 12-07-2019 12:59pm
    #1
    overkill602
    Registered Users Posts: 267 ✭✭


    Any one experience sudden block on their bank of ireland atm card, it is accepted pin etc but wont allow any withdrawals from account which is in credit to cover amount


    On to there premier bank support useless pack of gombeens left me hanging on the line forever never call back as promised.

    I know there is an IT upgrade on going but I have experienced other problems and have not been able to get answsers.


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    #2
    Bank of Ireland: Jennifer
    Closed Accounts Posts: 490 ✭✭Bank of Ireland: Jennifer


    overkill602 wrote: »
    Any one experience sudden block on their bank of ireland atm card, it is accepted pin etc but wont allow any withdrawals from account which is in credit to cover amount


    On to there premier bank support useless pack of gombeens left me hanging on the line forever never call back as promised.

    I know there is an IT upgrade on going but I have experienced other problems and have not been able to get answsers.


    Hi There,

    thanks for getting in touch with us here today. We are very sorry to hear that you have been experiencing difficulty with using the Card for your account. To have this looked into we would recommend that you raise this by logging into your account through a Pc/Laptop, Select Service Desk and Ask a Question. In the mean time if you need access to funds you can transfer online through Banking 365 or by visiting a Bank of Ireland branch with photo ID.

    We are sorry to hear this was your experience with calling our Premier Team. Please note that if your account is not a Premier Account we would recommend that you call our Customer Service Team on 0818 365 365.

    I hope this helps.

    Thanks Jen


  • Options
    #3
    overkill602
    Registered Users Posts: 267 ✭✭overkill602


    my account is premier
    the people their where shamefully clueless not for the first time either
    I intend taking this sudden denial of access to my account without warning to the financial ombudsman


  • Options
    #4
    Bank of Ireland: Jennifer
    Closed Accounts Posts: 490 ✭✭Bank of Ireland: Jennifer


    overkill602 wrote: »
    my account is premier
    the people their where shamefully clueless not for the first time either
    I intend taking this sudden denial of access to my account without warning to the financial ombudsman


    Thanks for coming back to us here.

    We are very sorry to hear this. If you remain unhappy with any aspect of the service or responses you have received and would like to make a formal complaint please see here for our complaints process. Please be assured that our complaints investigators will be happy to look into and respond to you in like with PSD2 and CPC guidelines.

    Thanks Jen


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