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new visa debit card

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  • 25-07-2019 2:52pm
    #1
    lorrainegibsey
    Registered Users Posts: 4 ✭


    i recently got a new visa debit card and have activated it in the atm and made purchases in store with my card however it wont let me use the card online to make a purchase.  Can you please advise


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    #2
    Bank of Ireland: Aisling
    Closed Accounts Posts: 487 ✭✭Bank of Ireland: Aisling


    Hi There,

    Thanks for reaching out to us here on Boards.

    I am sorry that you are having some trouble making online transactions with your Visa Debit card.

    As you have brought it to an ATM machine and used it at a point of sale this would indicate that the card has been activated successfully. There a number of issues that may be occurring that may be stopping the transactions going through.

    The first being a temporary security flag. Have you received any texts or emails from our card security team? Sometimes our security team may contact you by text or email to confirm if you have made a transaction with your Visa Debit card. These messages ask you to reply 'Yes' or 'No' to them. If you reply 'Yes' then the temporary flag will be lifted and you will be free to use your card online and in shops within 1-2 hours. If you reply 'No' or do not reply at all the card will remain restricted until you get in contact with us directly. Our security team can also be contacted on 01 488 54 66, an advisor there will be more than happy to view your card and lift any flag that may be in place. Advisors are available 24/7.

    The issue may also be linked to Verified by Visa. Certain online sites may ask for a Verified by Visa code to be entered in order for an online purchase to be fulfilled. These message are sent to you via text message to your mobile phone. If you are not receiving the text message or you are receiving an invalid code then you will need to get in contact with our Verified by Visa department, they can be reached on 0818 200 370. An advisor there will be able to resolve the issue; and determine why the code is invalid/not sending. Advisors are available 24/7.

    If neither of these are the case you will need to get in touch with a customer service representative; by secure message or phone. Our secure message system can be accessed through your banking 365 online. You will need to select 'Service Desk' and then 'Ask a question', one of my colleagues will be able to examine your card and advise exactly why the transactions are failing.

    Our customer service department can also be contacted by phone on 0818 365 365. The phone lines are open Monday to Friday 8am - 12am and Saturday to Sunday 9am-6pm. An advisor will be more than happy to take a look after you.

    I hope the above information helps, please do not hesitate to get back to us if you have any further questions.

    Thanks, Aisling.


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