Amazon & refusing delivery

Quackster

Cabaal wrote: »

Incorrect,
an online company does not have to pay for or refund return postage for a change of mind reason.

If for example you order a dvd and when it arrives you don't like the colour of the box you are welcome to certainly return it. But you are not entitled to free return postage.

Some company's may offer free returns for any return reason for any item, but in the case of amazon that is not the case.

Spot on.

https://www.eccireland.ie/popular-consumer-topics/shopping-online-consumer-rights/

antix80

Quackster wrote: »

Spot on.

https://www.eccireland.ie/popular-consumer-topics/shopping-online-consumer-rights/

postage is refunded. With Amazon, return postage isnt covered except in some circumstances.

Sleeper12

Cabaal wrote:

Incorrect, an online company does not have to pay for or refund return postage for a change of mind reason.

An online shop must tell you before you make the purchase that you will have to pay the return postage. If they don't tell you this before you order & pay then they cannot charge return postage fees. They can not charge you any fees not pointed out to you before you make the purchase

Sleeper12

"Some traders may not charge you for returning your goods. However, they should tell you in advance (before you order) if you will have to pay if you decide to return your order. If they don't tell you that you must pay for your return, the trader will have to pay for it. You don't have to pay any other charges that you were not informed of."

https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm

killanena

If its off amazon directly and not a retailer that uses their platform, they are very easy to deal with in terms of returns. They give you a paid for label to print out and stick on the box. Bring it to a post office and your done. They usually refund me before I even send it back and give me a month to do so. Failing to send back in the timeframe they give you means they will just change your card for the item again.

Dav010

Dav010 wrote: »

Why did you put your colleagues in that position of refusing delivery? I can understand the drivers point of view, he thought they were taking the piss, and he probably thought he is going to get an earful from you/nightline if delivery wasn’t made.

Next time, if you change your mind after buying online, look after the return yourself, don’t have your colleagues/a driver have to do it for you. And, don’t blame others.

Why are you so antagonistic, towards the OP?

They have a valid point. No one should be forging their signature. Amazon instructed a delivery refusal, OP did as instructed

Sarn

In fairness to the OP, if you request the cancellation of an order within a few hours of placing it and it then takes nine more days of processing, it should be possible for it to be cancelled before dispatch. Amazon should really implement a better way of cancelling before shipping (I’m guessing they hope you change your mind again).

Cabaal

Sleeper12 wrote: »

An online shop must tell you before you make the purchase that you will have to pay the return postage. If they don't tell you this before you order & pay then they cannot charge return postage fees. They can not charge you any fees not pointed out to you before you make the purchase

Amazon make the information freely available to all its customers,

https://www.amazon.co.uk/returns/

For cancellations it clearly states:
Refund of costs of sending the item back to us if cancellation? No
No (unless Shoes, Clothing, Jewellery & Watches, see next row)