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Feddback on Sign-inon Android BOI Mobile app

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  • 30-07-2019 11:05am
    #1
    jpd
    Registered Users Posts: 116 ✭✭


    May I suggest an improvement to your mobile BOI app on android phones

    During the Sign-in process, the app is not consistent in how it deals with keyboard entry

    When you are asked to enter your security code eg 4 digits of contacts or date of birth, the digital keyboard allows you to enter the numbers and moves onto next field (month, year) in the case of the date. To access the next step, you have the option to press the Orange arrow button beside the entry or press the Enter key on the keyboard.

    When you are asked to enter the three digits of your Pin code, you have to select the entry box, enter the digits (the cursor automatically passes to the next box) and then press the Continue button.

    If you press the Go button on the keyboard (which is in the same location as the Enter button on the previous entry screen) you do not get the same result. In this case, instead of entering the app and seeing your account details, the last digit entered is deleted, the cursor remains in the box awaiting the re-entry of the last digit.

    Could you pass this feedback onto your technical team

    thanks
    Joe


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  • Options
    #2
    Bank of Ireland: John
    Closed Accounts Posts: 204 ✭✭Bank of Ireland: John


    jpd wrote: »
    May I suggest an improvement to your mobile BOI app on android phones

    During the Sign-in process, the app is not consistent in how it deals with keyboard entry

    When you are asked to enter your security code eg 4 digits of contacts or date of birth, the digital keyboard allows you to enter the numbers and moves onto next field (month, year) in the case of the date. To access the next step, you have the option to press the Orange arrow button beside the entry or press the Enter key on the keyboard.

    When you are asked to enter the three digits of your Pin code, you have to select the entry box, enter the digits (the cursor automatically passes to the next box) and then press the Continue button.

    If you press the Go button on the keyboard (which is in the same location as the Enter button on the previous entry screen) you do not get the same result. In this case, instead of entering the app and seeing your account details, the last digit entered is deleted, the cursor remains in the box awaiting the re-entry of the last digit.

    Could you pass this feedback onto your technical team

    thanks
    Joe







    [font=Calibri","sans-serif]Hi Joe,[/font]



    [font=Calibri","sans-serif]Thank you for taking the time to contact us today.[/font]



    [font=Calibri","sans-serif]We are grateful for this feedback and please be assured it be passed on to the relevant area.[/font]



    [font=Calibri","sans-serif]We are working on a new Bank of Ireland App which will have more features and better security. We will be in touch with you again closer to the launch date to tell you more. In the meantime, check that your mobile phone number is up to date on 365online.com and for more information about the new app, please see [/font][font=Calibri","sans-serif]boi.com/app[/font]



    Many Thanks



    John


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