ATM cards being replaced by Visa Debit!

freshpopcorn

Hi!
I'm asking this for question for a relative. They were issued a letter in about March saying there standard ATM card was being replaced with a Visa Debit in June of this year.
The letter went onto say that they were discontinuing  the ATM cards and a few other services offered at the ATM. 
At this point they haven't received a new Visa Debit card. 
Is this services still going ahead or are things delayed?

Bank of Ireland: Lorna

Hi freshpopcorn,

Thanks for getting in touch with us here.

This service is absolutely continuing. The best thing to do would be for your relative to raise this through Ask a Question in the Service Desk menu option on www.365online.com and our advisors will be happy to look into this for you.

If we can help you with anything else, please let us know.

Thanks,

Lorna

danjo-xx

The Irish Times had a story on this back in March.

https://www.irishtimes.com/business/personal-finance/bank-of-ireland-cuts-back-on-atm-services-for-customers-1.3811030