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Card Care site down?

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  • 12-08-2019 10:45am
    #1
    white_westie
    Registered Users Posts: 619 ✭✭✭


    Hi
    It seems like the card Care site is down. It was working okay on Saturday, but is unreachable for login or new registration since yesterday Sunday morning.
    Can you check it out?
    Maybe related to banking365 maintenance early on Sunday.


Comments

  • Options
    #2
    Bank of Ireland: Lorna
    Closed Accounts Posts: 423 ✭✭Bank of Ireland: Lorna


    Hi there white_westie

    Thanks for raising this with us.

    We are aware that some of our Customers are experiencing difficulties when trying to access the Card Care website.

    We are currently investigating this and we will provide an update as soon as we can.

    I'm sorry for an inconvenience caused by this.

    Thanks,

    Lorna


  • Options
    #3
    thebond
    Registered Users Posts: 64 ✭✭thebond


    This now appears to be resolved


  • Options
    #4
    white_westie
    Registered Users Posts: 619 ✭✭✭white_westie


    Was able to login about 12:00 today.
    Working okay since.


  • Options
    #5
    Bank of Ireland: Lorna
    Closed Accounts Posts: 423 ✭✭Bank of Ireland: Lorna


    Hi All,

    Thank you for your patience.

    We can confirm that Card Care is back up and running.

    If we can help with anything else please let us know.

    Thanks,

    Lorna


  • Options
    #6
    white_westie
    Registered Users Posts: 619 ✭✭✭white_westie


    Lorna

    Back again.

    Card Care site is in trouble again.

    Initially it was telling me that you could only login from secure BOI locations.

    When I tried it on my phone, it told me that I had been locked out of my account and that I should reset my password or contact support.

    Went back to broadband again, and now getting same message as on phone.

    Tried the reset password options, and after entering my details and the security question, it tells me it cannot fulfill this request at this time, try later!

    BOI online stuff getting worse by the day.....


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  • Options
    #7
    white_westie
    Registered Users Posts: 619 ✭✭✭white_westie


    Just a follow up.

    Site seems to be back online, still could not login, hit the password reset option, and received a temporary password, and guess what, it does not work!

    So not sure what's going on, rang support number, but gave up due to excessive wait times.

    As I said earlier, BOI online stuff just getting worse day by day.....


  • Options
    #8
    Bank of Ireland: Lorna
    Closed Accounts Posts: 423 ✭✭Bank of Ireland: Lorna


    Hi white_westie,

    Thank you for raising this with us.

    We are aware of the issue impacting some customers and we are currently working to resolve this as soon as possible.

    I'm very sorry for any inconvenience.

    Thanks,

    Lorna


  • Options
    #9
    Bank of Ireland: Lorna
    Closed Accounts Posts: 423 ✭✭Bank of Ireland: Lorna


    Hi All,

    Thank you again for your patience.

    We can confirm Card Care is back up and running.

    Thanks,

    Lorna


  • Options
    #10
    white_westie
    Registered Users Posts: 619 ✭✭✭white_westie


    Lorna

    Sorry to report, but still not working for me - same as this morning.
    Cannot login with original password (which I never typed in wrong).
    Have done 2 password resets, but neither will let me login.


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