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Mobile phone fix - when I can get a new device?

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  • 14-08-2019 8:32am
    #1
    PrzemoF
    Registered Users Posts: 1,931 ✭✭✭


    I bought a mobile phone recently. The phone developed charging problem after ~4 weeks. It was repaired under warranty, but I couldn't verify that the problem was fixed as I didn't get my fast charger back with the phone. As soon as I got the charger back I realised that the problem still persists, albeit in a slightly different form. The phone is going back for repair tomorrow.

    What are the rules - if they can't repair the same problem 3 times can I ask for a new phone?


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    #2
    Slippin Jimmy
    Registered Users Posts: 6,031 ✭✭✭Slippin Jimmy


    PrzemoF wrote: »
    I bought a mobile phone recently. The phone developed charging problem after ~4 weeks. It was repaired under warranty, but I couldn't verify that the problem was fixed as I didn't get my fast charger back with the phone. As soon as I got the charger back I realised that the problem still persists, albeit in a slightly different form. The phone is going back for repair tomorrow.

    What are the rules - if they can't repair the same problem 3 times can I ask for a new phone?

    Taken from the CCPC site:
    This should be a permanent repair and the problem should not reoccur. If the same fault occurs again, then you should be entitled to a replacement or refund. If you are not happy with the retailer’s offer to repair the item, you can say no – but if you do this, you may have to use the Small Claims process if you want to take the matter further.


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