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Panasonic warranty issue

wolfyboy555 · 2019-08-15 11:34:16

I purchased a Panasonic camera 6 months ago in Australia on my travels. Last month the lens jammed and would not retract. I brought it to authorized Panasonic repair center who said they can’t repair unless I get the go ahead from Panasonic first and get a code from them. The problem is it was bought in Australia…

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15-08-2019 12:34pm

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wolfyboy555

Registered Users Posts: 1,434 ✭✭✭

Join Date: October 2008

Posts: 1293

I purchased a Panasonic camera 6 months ago in Australia on my travels. Last month the lens jammed and would not retract. I brought it to authorized Panasonic repair center who said they can’t repair unless I get the go ahead from Panasonic first and get a code from them. The problem is it was bought in Australia seemingly. So I contacted Panasonic who wanted the purchase receipt and the worldwide warranty. I have both however the worldwide warranty is just a sheet of paper saying warranty on it and then space to write the details of the camera and supplier. Since I received this online from a shop in Oz this was left blank. Panasonic are refusing to honor the warranty as this was not filled out and stamped by the shop. Do I have any recourse here?

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