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Phone Watch

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  • 26-08-2019 2:47pm
    #1
    Ben24
    Registered Users Posts: 4 ✭


    Hi
    Last January I cancelled my phone watch account after 9 years Sent them an email etc
    They are now looking for over 400 euro for the termination fee Anyone else have to deal with this issue


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    #2
    Boards.ie: Mark
    Boards.ie Employee Posts: 5,461 ✭✭✭✭✭Boards.ie: Mark
    Boards.ie Employee


    Hi Ben24,

    Welcome to Boards. I've moved your thread over to Consumer Issues where people may be better able to help.

    How can I? User's guide to some features on the new site



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    #3
    Umpalumpa
    Registered Users Posts: 523 ✭✭✭Umpalumpa


    Ben24 wrote: »
    Hi
    Last January I cancelled my phone watch account after 9 years Sent them an email etc
    They are now looking for over 400 euro for the termination fee Anyone else have to deal with this issue

    It could be in the T&C that you are entered into a rolling 12 month contract. The 400 fee could represent the balance on the contract
    Conact the company and ask


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    #4
    Slippin Jimmy
    Registered Users Posts: 6,031 ✭✭✭Slippin Jimmy


    Did you contact them and explain the situation? What did they say to you?


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    #5
    Ben24
    Registered Users Posts: 4 ✭Ben24


    Termination fee After nine Years! Never again


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    #6
    Slippin Jimmy
    Registered Users Posts: 6,031 ✭✭✭Slippin Jimmy


    Ben24 wrote: »
    Termination fee After nine Years! Never again

    Was it a rolling contract or did you renew for another year? When you cancelled your service, did the person you were dealing with no tell you about any early termination fees?


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    #7
    Ben24
    Registered Users Posts: 4 ✭Ben24


    Never had any dealings with them in 9 years when I rang to cancel I was told it was out of contract So I cancelled
    Next thing I'm getting demands for 400+ Think it's disgraceful any company can do this


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    #8
    Slippin Jimmy
    Registered Users Posts: 6,031 ✭✭✭Slippin Jimmy


    Ben24 wrote: »
    Never had any dealings with them in 9 years when I rang to cancel I was told it was out of contract So I cancelled
    Next thing I'm getting demands for 400+ Think it's disgraceful any company can do this

    If you were told that you were out of contract then you should not have to pay the fees. Ask them to listen back to the call recording. If you are getting nowhere with them then you should make a data request.

    Seems odd that they would have you in a contract after 9 years.


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    #9
    Ben24
    Registered Users Posts: 4 ✭Ben24


    Thanks


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    #10
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    Their terms and conditions state "if you have not entered into a Further Minimum Term, either party may give 30 days written notice to the other party to terminate the Contract."

    I can't see anything about termination fees.

    Ask for clarity.


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