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After a Virgin Media Drop Off My Wi-Fi Seems Chaotic - Any Advice?

  • 28-08-2019 1:26pm
    #1
    Kintarō Hattori
    Registered Users, Registered Users 2 Posts: 15,015 ✭✭✭✭


    Hi Folks,

    Earlier this month my Virgin connection which had for the most part been excellent dropped for about half an hour close to midnight. Since that time it's been absolutely unreliable since. I have quite a few connected devices and their reliability has been patchy to say the least, in particular a 1st gen Chromecast. Asking a Google Home to cast something works fine but trying to cast from inside an app fails all the time.
    I had two outdoor cameras on two range extenders which had been working brilliantly. After the drop out the extenders didn't come back online so that's a headache I'll sort out later. Frequently the signal is coming and going which is a pita.

    My main priority though is in trying to get the Chromecast back working as I have a 2 year old who likes to watch the odd episode of Peppa Pig.

    Any suggestions as to what might be going on and how to resolve it? I've asked over on the 'Talk To' forum.

    Many thanks.


Comments

  • #2
    KeRbDoG
    Registered Users, Registered Users 2 Posts: 4,279 ✭✭✭KeRbDoG


    What wireless network does your Chromecast device(s) connect to, the range extenders or the main ISP wireless/router combo unit?


  • #3
    DublinCJM
    Registered Users Posts: 826 ✭✭✭DublinCJM


    Kintarō Hattori wrote: »
    Hi Folks,

    My main priority though is in trying to get the Chromecast back working as I have a 2 year old who likes to watch the odd episode of Peppa Pig.

    Any suggestions as to what might be going on and how to resolve it? I've asked over on the 'Talk To' forum.

    Many thanks.

    I'd be inclined to give Miss Rabbit a shout, she seems to be able to do everything :D


  • #4
    ED E
    Registered Users, Registered Users 2 Posts: 36,169 ✭✭✭✭ED E


    What router were you issued?

    The above sounds somewhat typical of a firmware update.


  • #5
    Kintarō Hattori
    Registered Users, Registered Users 2 Posts: 15,015 ✭✭✭✭Kintarō Hattori


    KeRbDoG wrote: »
    What wireless network does your Chromecast device(s) connect to, the range extenders or the main ISP wireless/router combo unit?

    The Chromecast is on the 2.4Ghz band. The only thing that connects to the range extenders are the two cameras.
    DublinCJM wrote: »
    I'd be inclined to give Miss Rabbit a shout, she seems to be able to do everything :D

    She's amazing, she'd have it fixed in a jiffy but she's fully booked up for the next two months.
    ED E wrote: »
    What router were you issued?

    The above sounds somewhat typical of a firmware update.

    It's the Virgin Hub 3.0- I've had it since it first came out.


  • #6
    TheChizler
    Registered Users, Registered Users 2 Posts: 9,474 ✭✭✭TheChizler


    Any problems I've had like that with Virgin Media have normally turned out to be DNS related, you could try seeing a different one in the gateway DHCP settings?


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  • #7
    kmurph
    Registered Users, Registered Users 2 Posts: 586 ✭✭✭kmurph


    Have you tried turning off the new 'Smart Wi-fi' feature that was enabled after a recent firmware upgrade?

    I found the wi-fi performance on some devices in my house got worse after this feature was turned on (regular disconnections or slow speeds).

    Turned it off and everything seemed to go back to normal.


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