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Cooling off period

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  • 31-08-2019 4:40pm
    #1
    shane7
    Registered Users Posts: 66 ✭✭


    Does anyone know are you still entitled to a 14 day cooling off period if you upgrade a service online.

    The service in question here is webhosting. We upgraded our webhosting and now we see it was the wrong option for us. We initially emailed to query the upgrade and a salesman rang back so the order was put in over the phone using the credit card that was on file. So I think the 14 day cooling off period for online sales would apply but with it been an upgrade I'm not so sure

    The confirmation email just says usual terms and conditions apply. Their website says refunds are at their discretion so I want to make sure I know what's what before I ring

    Thanks


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    #2
    Samuel T. Cogley
    Registered Users Posts: 10,684 ✭✭✭✭Samuel T. Cogley


    I think Sky got into hot water for suggesting that upgrades weren't covered but that's a highly regulated area.


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    #3
    Rulmeq
    Registered Users Posts: 1,083 ✭✭✭Rulmeq


    If it's for a b2b service, would consumer protection laws apply at all? (I'm assuming webhosting is b2b, if it's just a personal website, then ignore)


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