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Vodafone (SIRO) fair usage policy

  • 13-09-2019 1:04am
    #1
    hognef
    Registered Users, Registered Users 2 Posts: 828 ✭✭✭


    This evening I had a visit from a pair of door-to-door salespeople from Vodafone who were pushing their FTTH product over SIRO.

    I told them the only reason I am still with Virgin is that all of the SIRO providers have a 1 TB "fair usage policy", and that Virgin doesn't (as I've been close to and even above that amount at times already), to which one of them replied that the FUP had been removed (and backed up this claim by showing me an internal email making that exact statement). He even insisted this change applies to all SIRO providers, not just Vodafone.

    As I'm not one to buy at the door, I didn't commit to anything, but thought this, if correct, sounded quite promising.

    I've tried to look for corroborating evidence of this online, but haven't found anything yet. As these kinds of terms are difficult to find when they do exist, I'm guessing they'll be even more so if they don't (though it seems to me that Vodafone should want to announce it quite loudly), which makes it pretty much impossible to determine if anything has in fact changed.

    So I'm wondering, has anybody seen, read or heard similar claims? I know I could give them a call, but I suspect I'd be none the wiser, as this is the kind of detail that call centre staff generally know nothing about (it's only a few months since Sky needed several days to get back to me to confirm that, yes, they do in fact have a 1 TB FUP still).


Comments

  • #2
    Ten Pin
    Registered Users, Registered Users 2 Posts: 2,852 ✭✭✭Ten Pin


    Unless it's a confirmed directly by Vodafone on their website, tread with great caution. IMO steer clear of door to door salespeople as all they want is commission.

    Anyway from...
    https://n.vodafone.ie/terms/fixed.html

    Look at the gigabit sections and they mention a fair use threshold but don't seem to specify an actual figure.

    Also each ISP have their own usage policy.
    He even insisted this change applies to all SIRO providers, not just Vodafone.
    IMO he's spoofing.


  • #3
    Notmything
    Registered Users, Registered Users 2 Posts: 1,071 ✭✭✭Notmything


    The data used graphic is gone from "myvodafone" when I log into my account but I still wouldn't trust that it means fup is gone.

    Interestingly, eir were in my estate yesterday in Carlow calling to houses with siro, trying to get customers to switch. The salesman said they have no fup anymore, but as I have a year left on my contract I didn't press him for details


  • #4
    Gonzo
    Moderators, Science, Health & Environment Moderators Posts: 16,971 Mod ✭✭✭✭Gonzo


    Notmything wrote: »
    The data used graphic is gone from "myvodafone" when I log into my account but I still wouldn't trust that it means fup is gone.

    Interestingly, eir were in my estate yesterday in Carlow calling to houses with siro, trying to get customers to switch. The salesman said they have no fup anymore, but as I have a year left on my contract I didn't press him for details

    Eir no longer have a FUP, but there are rumours that they may bring it back.


  • #5
    Gonzo
    Moderators, Science, Health & Environment Moderators Posts: 16,971 Mod ✭✭✭✭Gonzo


    hognef wrote: »
    He even insisted this change applies to all SIRO providers, not just Vodafone.


    Never ever believe salesmen at the door, all they want is the sale.

    Digiweb have a 1tb fair usage policy on all FTTH connections

    Sky have a 1tb fair usage policy on their FTTH plans.

    To my knowledge Vodafone still have a 1tb fair usage policy on all plans.

    On the Siro Network, Airwire are the only provider that I know of where there is no caps or fair usage policys. Eir and Virgin have no services on the Siro network.


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