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Broken Remote

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  • 19-09-2019 12:34pm
    #1
    Pikey
    Registered Users Posts: 44 ✭


    Hi there,

    I purchased a TV from richersounds and the LG rmeote is now broken. It turns up the volume only.

    Please advise how I return or recieve a new one.

    Regards


Comments

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    #2
    Richersounds.ie: Kenny
    Company Representative Posts: 17,277 ✭✭✭✭Richersounds.ie: Kenny


    Pikey wrote: »
    Hi there,

    I purchased a TV from richersounds and the LG rmeote is now broken. It turns up the volume only.

    Please advise how I return or recieve a new one.

    Regards
    Hi Pikey.

    Sorry to hear of an issue with your remote.

    If you could email our service guys on Service@Richersounds.ie with your full name and address along with the issue and they will look into this for you.

    Remotes are not always cover by warranty due to wear and tear but the service guys will have a better idea if this is the case or not.


  • Options
    #3
    Pikey
    Registered Users Posts: 44 ✭Pikey


    Richersounds.ie: Kenny wrote: »
    Pikey wrote: »
    Hi there,

    I purchased a TV from richersounds and the LG rmeote is now broken. It turns up the volume only.

    Please advise how I return or recieve a new one.

    Regards
    Hi Pikey.

    Sorry to hear of an issue with your remote.

    If you could email our service guys on Service@Richersounds.ie with your full name and address along with the issue and they will look into this for you.

    Remotes are not always cover by warranty due to wear and tear but the service guys will have a better idea if this is the case or not.
    Many thanks will do.


  • Options
    #4
    Richersounds.ie: Kenny
    Company Representative Posts: 17,277 ✭✭✭✭Richersounds.ie: Kenny


    Pikey wrote: »
    Richersounds.ie: Kenny wrote: »
    Pikey wrote: »
    Hi there,

    I purchased a TV from richersounds and the LG rmeote is now broken. It turns up the volume only.

    Please advise how I return or recieve a new one.

    Regards
    Hi Pikey.

    Sorry to hear of an issue with your remote.

    If you could email our service guys on Service@Richersounds.ie with your full name and address along with the issue and they will look into this for you.

    Remotes are not always cover by warranty due to wear and tear but the service guys will have a better idea if this is the case or not.
    Many thanks will do.
    No problem at all Pikey.


  • Options
    #5
    Pikey
    Registered Users Posts: 44 ✭Pikey


    Richersounds.ie: Kenny wrote: »
    Pikey wrote: »
    Richersounds.ie: Kenny wrote: »
    Pikey wrote: »
    Hi there,

    I purchased a TV from richersounds and the LG rmeote is now broken. It turns up the volume only.

    Please advise how I return or recieve a new one.

    Regards
    Hi Pikey.

    Sorry to hear of an issue with your remote.

    If you could email our service guys on Service@Richersounds.ie with your full name and address along with the issue and they will look into this for you.

    Remotes are not always cover by warranty due to wear and tear but the service guys will have a better idea if this is the case or not.
    Many thanks will do.
    No problem at all Pikey.
    I sent an email off and still have no reply some 5 days later


  • Options
    #6
    Richersounds.ie: DavidS
    Company Representative Posts: 4,458 ✭✭✭Richersounds.ie: DavidS


    Pikey wrote: »
    Richersounds.ie: Kenny wrote: »
    Pikey wrote: »
    Richersounds.ie: Kenny wrote: »
    Pikey wrote: »
    Hi there,

    I purchased a TV from richersounds and the LG rmeote is now broken. It turns up the volume only.

    Please advise how I return or recieve a new one.

    Regards
    Hi Pikey.

    Sorry to hear of an issue with your remote.

    If you could email our service guys on Service@Richersounds.ie with your full name and address along with the issue and they will look into this for you.

    Remotes are not always cover by warranty due to wear and tear but the service guys will have a better idea if this is the case or not.
    Many thanks will do.
    No problem at all Pikey.
    I sent an email off and still have no reply some 5 days later
    Hi Pikey.

    Sorry about this, I have checked the service email and I don't see an email from you.  Can I confirm you have sent it to the correct one  service@richersounds.ie.  Actually if you just pm me your details I will pass them on personally

    Regards Stephen  


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  • Options
    #7
    Pikey
    Registered Users Posts: 44 ✭Pikey


    Email and PM sent.


  • Options
    #8
    Richersounds.ie: DavidS
    Company Representative Posts: 4,458 ✭✭✭Richersounds.ie: DavidS


    Pikey wrote: »
    Email and PM sent.
    Thanks Pikey, we'll get this looked at for you asap.


  • Options
    #9
    darth_maul
    Registered Users Posts: 317 ✭✭darth_maul


    Snipped by Mod


  • Options
    #10
    Richersounds.ie: DavidS
    Company Representative Posts: 4,458 ✭✭✭Richersounds.ie: DavidS


    darth_maul wrote: »
    If your in a hurry LG replacement remote can be picked up in argos, or here next day https://www.satworld.ie/remote-control-lg-led-lcd-plasma-tv-rm-l930.html
    Thanks darth_maul, we also sell replacement remotes!


  • Options
    #11
    The Ritz
    Moderators, Technology & Internet Moderators, RicherSounds.ie Moderator Posts: 2,505 Mod ✭✭✭✭The Ritz


    darth_maul,

    Appreciate the helpful intent but  queries are for RS to answer,  opinion/advice from Boardies is inappropriate, links to third party sites allowed only when seeking a price match. A quick run through the Charter will explain.

    Ritz.


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    #12
    Richersounds.ie: DavidS
    Company Representative Posts: 4,458 ✭✭✭Richersounds.ie: DavidS


    The Ritz wrote: »
    darth_maul,

    Appreciate the helpful intent but  queries are for RS to answer,  opinion/advice from Boardies is inappropriate, links to third party sites allowed only when seeking a price match. A quick run through the Charter will make  explain.

    Ritz.
    Thanks Ritz!


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