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Just Energy

trick · 2019-09-20 06:18:34

I closed my account with these guys in August. I’m still waiting on a refund from them. I have contacted them 3 times now and each time I get a reply saying that the customer service agent will forward on my query to accounts & he has no idea why there is an issue & as soon as it’s sorted they will automatically refund me.…

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20-09-2019 7:18am

#1

trick

Registered Users Posts: 80 ✭✭

Join Date: September 2009

Posts: 71

I closed my account with these guys in August. I’m still waiting on a refund from them. I have contacted them 3 times now and each time I get a reply saying that the customer service agent will forward on my query to accounts & he has no idea why there is an issue & as soon as it’s sorted they will automatically refund me.

Does anyone know how I can escalate things??
Thanks

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