Sony TV won't power on :-(

Richersounds.ie: DavidS

slave1 wrote: »

Hey guys, Craigavon phoned Thursday, unfortunately I could not take the call - but they verified my problem in any case with herself. Main Circuit Board failure so just waiting on word for when it can be repaired as Sony will not replace even though it's brand new (to me anyhow).

Hi slave1,

Thanks for the update. I'll ask my service guys to keep an eye on it for you.

Kind regards

David

slave1

Main Circuit Board replaced at the house on Wednesday, didn't get the chance to turn on the TV until yesterday evening.
GUI firmware update much better than previous version.
Thanks for prompt and professional repair service, I cannot stress enough how important it is that guys call when they are supposed to call and repairman yet again bang on with his timing.

Richersounds.ie: Kenny

slave1 wrote: »

Main Circuit Board replaced at the house on Wednesday, didn't get the chance to turn on the TV until yesterday evening.
GUI firmware update much better than previous version.
Thanks for prompt and professional repair service, I cannot stress enough how important it is that guys call when they are supposed to call and repairman yet again bang on with his timing.

Hey Slave1.

I'm so glad things when quickly and smoothly for you.

Hopefully this time there will be no more issues with your set.

I'll pass this onto our service guys also.

greasepalm

As you mention a repair service is that only mon - fri if ever it was needed.Thanks.

Richersounds.ie: Kenny

greasepalm wrote: »

As you mention a repair service is that only mon - fri if ever it was needed.Thanks.

Hi Greasepalm.

The actual service engineers only work Monday to Friday but these are not Richersounds employees and work for the manufacturers repair agents.

Here at the Belfast store we have our two service guys who arrange all the call outs from the engineers and deal with the day to day repair questions and queries. So someone is always here at the Belfast store to answer repair questions or deal with whatever they need to.
In saying that any of my sales colleague can access the repair system for updates at any time or day of the week.

Hope this explains things a little :)

greasepalm

My worries might be as not at home mon-fri if i needed a repair on a purchase i am thinking about and living in Dublin.thanks.

Richersounds.ie: John

Guys,

unfortunately most service is now quite specialised and there are very few manufacturer authorised service companies  - we always only use manufacturer authorised service agents for our 6 year guarantees - at the moment the main one does not operate on Saturday and Sundays or in the evenings.

As our 6 year guarantee is an 'at home' guarantee, if you can never be at home during the week this may represent an problem in the event of any issue, we are happy to have the agent come to your place of work, you can bring the TV to us but it is not within our control to get the service agents to call to you in the evenings or weekends - however the guys we use are generally ( there will always be exceptions of course) very good at keeping timed appointments.

Thanks again,

ATVB,

John Mc & Crew

greasepalm

I was in my local supplier and he uses the same sony crowd from the north mentioned on one of your posts thanks.

Richersounds.ie: Kenny

greasepalm wrote: »

I was in my local supplier and he uses the same sony crowd from the north mentioned on one of your posts thanks.

Hi Greasepalm.

I'm not sure of the relevance of this?

The repair agents are selected by the Manufacturer and the one agent can service several TV brands.
In fact Craigavon TV services pretty much act as the agent to them all.