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Cant log into my account

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  • 25-09-2019 7:23am
    #1
    katem777
    Registered Users Posts: 1 ✭


    I have been trying to log into my account to pay bills and I keep getting this error message, I have been entering the right credentials. 

    [font=StRyde-Medium, Arial, "Arial Narrow", sans-serif]Error![/font]
    [font=StRyde-Medium, Arial, "Arial Narrow", sans-serif]An error occurred while processing your request.[/font]
    [font=Helvetica, Arial, "Arial Narrow", sans-serif]You can:[/font]
    • Go back and try again
    • Contact system administrator quoting the following details
      Error Code: 8001.500
      Request Id: 265bd4d2-0316-4f54-a748-35920cd606af
    [*]


    Can you please fix this 


Comments

  • Options
    #2
    felimd
    Registered Users Posts: 40 ✭felimd


    I'm getting the same error... it says contact the system admin but clicking on "contact us" requires login.  Great system.


  • Options
    #3
    p225886
    Registered Users Posts: 76 ✭✭p225886


    Same here, tried different devices and different browsers.


  • Options
    #4
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    Hi all,

    Apologies for the inconvenience.

    This is being worked on as a matter of urgency.

    Kind regards,
    Una


  • Options
    #5
    Cork Trucker
    Closed Accounts Posts: 2,553 ✭✭✭Cork Trucker


    I’m having the same problem


  • Options
    #6
    Electric Ireland: Aoife
    Company Representative Posts: 361 Verified rep ✭Electric Ireland: Aoife


    Hi all, 

    We sincerely regret any inconvenience.

    The fault on the website was identified at the end of the week and you should be able to log-in now if you haven't done so already.

    If you have any other questions, please don't hesitate to ask. 

    Kind regards, 
    Aoife


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