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BOI to AIB Mortgage IBAN

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  • 07-10-2019 4:18pm
    #1
    choicer
    Registered Users Posts: 80 ✭✭


    Hi,
     I have the AIB IBAN to use to transfer money to my AIB mortgage. I tried to add as both Payee and Bill but I get an error saying 'This account cannot be added'. 

    I checked with AIB and there are no issues with doing an online transfer to this account. Any ideas why this is being rejected?

    I can PM the IBAN.

    Thanks,
     Steve


Comments

  • Options
    #2
    Bank of Ireland: Kathryne
    Closed Accounts Posts: 218 ✭✭Bank of Ireland: Kathryne


    Hi Steve,

    Thanks for reaching out to us here, we hope you're keeping well.

    This payee will need to be added for you by an advisor. You can certainly link in with our customer service on Freephone 1800946764 and they will add this for your straight away. Once this is complete you can begin making transfers into the account using your 365 Online.

    Many thanks,
    Kat


  • Options
    #3
    choicer
    Registered Users Posts: 80 ✭✭choicer


    Bank of Ireland: Kathryne wrote: »
    Hi Steve,

    Thanks for reaching out to us here, we hope you're keeping well.

    This payee will need to be added for you by an advisor. You can certainly link in with our customer service on Freephone 1800946764 and they will add this for your straight away. Once this is complete you can begin making transfers into the account using your 365 Online.

    Many thanks,
    Kat
    Hey Kat,
     awesome, thanks for that! I did ask via a Service Desk message via 365 and they advised me I was just doing it wrong. I will call and get that set up!!

    Thanks,
     Steve


  • Options
    #4
    Bank of Ireland: Kathryne
    Closed Accounts Posts: 218 ✭✭Bank of Ireland: Kathryne


    Hi Steve,

    Thanks for linking back in with us here.

    I'm so sorry to hear this, our advisors will certainly be able to add this for you as a payee on your account. Our apologies that this wasn't advised on foot of your 365 message.

    Thanks again for chatting with us and hope you have a lovely evening.

    Many thanks,
    Kat


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