FTTH - No ports available?

Shyboy

Airwire: MartinL wrote: »

As per Shyboys PM.

The DP has all 4 ports allocated, but the premise in question is one of them.

So the previous tenants may have cancelled with their provider, but their provider forgot to cancel upstream with OpenEIR.

That can be fixed ... but unlikely a mainstream provider will figure that one out.

The previous tenant could also still be paying for that line. That would not be a first either.

Thanks Martin, you are the first ISP to actually bother to look into the issue, so hats off to you!!

I have told the tenant to contact you (or the Airwire office) tomorrow so hopefully you will have a new FTTH customer shortly.

tuxy

Shyboy wrote: »

Thanks Martin, you are the first ISP to actually bother to look into the issue, so hats off to you!!

I have told the tenant to contact you (or the Airwire office) tomorrow and hopefully you will have a new FTTH customer shortly.

I think Airwire are the only provider that will look into these issues.
So is it fair to say without them people would just be left without service?

Airwire: MartinL

Shyboy wrote: »

Thanks Martin, you are the first ISP to actually bother to look into the issue, so hats off to you!!

I have told the tenant to contact you (or the Airwire office) tomorrow so hopefully you will have a new FTTH customer shortly.

It's best to contact our sales or support team directly: http://www.airwire.ie/index.php/contact

I only respond to PMs and posts on boards sporadic, when time permits.

Shyboy

Airwire: MartinL wrote: »

It's best to contact our sales or support team directly: http://www.airwire.ie/index.php/contact

I only respond to PMs and posts on boards sporadic, when time permits.

No problem, I totally understand, Martin.

tsue921i8wljb3

More amazing incompetence from this industry. Digiweb, eir, Sky and Pure looked at this and none of them could figure it out. "Computer says no" is the answer. No desire to investigate issues. Shoddy, lazy, useless.

Cork981

Airwire: MartinL wrote: »

As per Shyboys PM.

The DP has all 4 ports allocated, but the premise in question is one of them.

So the previous tenants may have cancelled with their provider, but their provider forgot to cancel upstream with OpenEIR.

That can be fixed ... but unlikely a mainstream provider will figure that one out.

The previous tenant could also still be paying for that line. That would not be a first either.

Brilliant stuff, no way would one of the mainstream providers ever have figured that out for you.

I was following this thread and from previous experience with Eir I had zero hope of you getting that problem resolved.

When my drop point goes live I know exactly which provider I’ll be going with.

Airwire: MartinL

A little inside view .. on how we look at such a problem opposed to other providers:



We have done extensive mapping of our own network, OpenEIRs network, SIROs network and whatever other data is available to us.

In this particular screenshot:
- green checkmarks are OpenEIR FTTH enabled premises
- red exclamation mark are premises marked as "Not available"
- the flag is the premise in question

A further look at the underlying data tells us, that the premise has an active line. Most providers do not have imported, improved and optimised OpenEirs data to this extend, so they do not have this sort of overview, to identify the actual problem.

Shyboy

Airwire: MartinL wrote: »

A little inside view .. on how we look at such a problem opposed to other providers:



We have done extensive mapping of our own network, OpenEIRs network, SIROs network and whatever other data is available to us.

In this particular screenshot:
- green checkmarks are OpenEIR FTTH enabled premises
- red exclamation mark are premises marked as "Not available"
- the flag is the premise in question

A further look at the underlying data tells us, that the premise has an active line. Most providers do not have imported, improved and optimised OpenEirs data to this extend, so they do not have this sort of overview, to identify the actual problem.

That is impressive, Martin.

Jasper1965

Shows what is possible with clever thinking and effort by Martin and the guys