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iOS App - Graphs Are Never Accurate

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  • 14-10-2019 7:56pm
    #1
    NickH999
    Registered Users Posts: 3 ✭


    The graphs in the iOS app are always wrong. They never show the correct values for money in and out and are effectively useless. Any plans to fix this problem?


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    #2
    Bank of Ireland: Alison
    Closed Accounts Posts: 1,060 ✭✭✭Bank of Ireland: Alison


    Hi NickH999

    Thanks for reaching out to us here.

    Could we ask you to expand on your query a little further when you mention 'graphs via the App?

    Many thanks
    Alison


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    #3
    NickH999
    Registered Users Posts: 3 ✭NickH999


    Hi, thanks for coming back so quickly. There are two graphics available in the iOS app. One called ‘Am I saving or spending’ and the other ‘How healthy is my balance’. It’s these two that never seem to match the transactions on my account. For example, the one that shows incoming and outgoing will typically not register any incoming amounts in the month.


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    #4
    Bank of Ireland: Alison
    Closed Accounts Posts: 1,060 ✭✭✭Bank of Ireland: Alison


    Thanks NickH999

    May we ask is this a third party App (and not BOI) you're accessing these graphs on?

    Many thanks
    Alison


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    #5
    NickH999
    Registered Users Posts: 3 ✭NickH999


    No, it’s your BOI tablet app that I’m using on my iPad.


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    #6
    Bank of Ireland: Alison
    Closed Accounts Posts: 1,060 ✭✭✭Bank of Ireland: Alison


    Thanks NickH999.

    We're going to check this out for you with our Online Digital Team and we'll be back to you.

    Many thanks
    Alison


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    #7
    Bank of Ireland: Alison
    Closed Accounts Posts: 1,060 ✭✭✭Bank of Ireland: Alison


    Hi NickH999

    Just to keep you updated, our Digital Team are looking into this and as soon as we have information from them, we'll be back to you here.

    Many thanks
    Alison


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