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AIB app hanging on confirming login

  • 15-10-2019 10:13pm
    #1
    MichaelR
    Registered Users, Registered Users 2 Posts: 807 ✭✭✭


    AIB now has their "two factor authentication" thing. Which unfortunatley fails on a Moto G4+ phone. The app is installed and can access the accounts all right, and when one tries to log on on a PC, the mobile ap displays a confirm/deny screen.

    However the app hangs upon "Confirm" being tapped, and login is never possible.

    I did try to remove the app and reinstall it but this does not help. Whan else can I do to fix this - apart, of course, from a factory reset of the phone? Somehow I don't expct AIB to be very helpful...


Comments

  • #2
    homer911
    Registered Users, Registered Users 2 Posts: 5,146 ✭✭✭homer911


    Report it via the app feedback on the Google Play Store - developers usually track this for possible bugs
    Other than that, why not use the app as intended, two-factor authentication is only needed if accessing your account outside the app.


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