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GoMo FAQs

Davy · 2019-10-16 19:57:40

Some of the common FAQ's for GoMo below. If you have any suggestions or changes post or report the post and I will update these. GoMo support site is here:> https://gomo.ie/help-support/ The Plan Who are GoMo? GoMo are a new sub brand of Eir. Why are GoMo so cheap? GoMo don't offer a network of stores, sell or support…

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#572 09-11-2019 2:03pm
johnb25

Registered Users Posts: 503 ✭✭✭

Join Date: December 2003

Posts: 453

podge018 wrote: »

sims arrrived yesterday, is it okay to port at the weekend or should I wait until Monday? Want it to go as seamless as possible.

Ported second sim over at 9.30 this morning without issue.

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#573 09-11-2019 2:08pm
johnb25

Registered Users Posts: 503 ✭✭✭

Join Date: December 2003

Posts: 453

I have an issue with data on my GoMo sim that I don't see anyone else having. Where I live there is no signal inside the house, and when I go outside only the voice/text signal connects. I have to activate 'airplane mode' and then deactivate it to enable data.
Migrated from an eir sim and did not have this issue with them.
I have tried resetting network settings on the phone, and setting APN with the settings on this thread.
Phone is a OnePlusX on Android 6.0.
Any ideas?

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#574 09-11-2019 2:24pm
JTMan

Registered Users Posts: 5,540 ✭✭✭

Join Date: January 2002

Posts: 5205

zeebre12 wrote: »

What the f*ck is wrong with this crap? When I put in my email for the Customer Details part it says my email is invalid. Then I tried another email address I have and the same thing

Are you using a Hotmail address?

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#575 09-11-2019 2:24pm
JTMan

Registered Users Posts: 5,540 ✭✭✭

Join Date: January 2002

Posts: 5205

podge018 wrote: »

Will do that so. So I can schedule it now for 9am Monday morning and I don’t have to worry about it until then I assume.

Correct.

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#576 09-11-2019 2:30pm
zeebre12

Registered Users Posts: 537 ✭✭✭

Join Date: November 2013

Posts: 413

JTMan wrote: »

Are you using a Hotmail address?

No I tried my 2 Gmail addresses and both are invalid

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#577 09-11-2019 3:02pm
Lennyzip

Registered Users Posts: 352 ✭✭

Join Date: October 2013

Posts: 330

Gooser14 wrote: »

It's not the listening to my voicemail that I would be worried about.

Ok , so , what's the worst that could happen ?

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#578 09-11-2019 3:45pm
shocksy

Registered Users Posts: 2,610 ✭✭✭

Join Date: August 2009

Posts: 2492

I've been trying to move my number since yesterday and the below is all I keep getting sent to me by SMS after the port time has passed. Absolute joke. Useless.

Oh no! We tried to move your number to our network but there is already a move in progress for this number. See our FAQs at gomo.ie/joining-getting-started-with-gomo/#move-number on what to do next and how to complete your move. That's it!

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#579 09-11-2019 4:12pm
kippy

Registered Users Posts: 18,566 ✭✭✭✭

Join Date: August 2005

Posts: 18296

Ported two numbers at short notice today, from Eir, no issues.

Only issue so far is the declined payments but having read earlier I have 3 payments coming off one card, which is probably why I've had the issue.

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#580 09-11-2019 4:17pm
Lennyzip

Registered Users Posts: 352 ✭✭

Join Date: October 2013

Posts: 330

Can you change future payments . Realised I set it up with my credit card . Prefer if I used my current account .

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#581 09-11-2019 4:33pm
Gooser14

Registered Users Posts: 1,570 ✭✭✭

Join Date: January 2014

Posts: 1518

Lennyzip wrote:

Can you change future payments . Realised I set it up with my credit card . Prefer if I used my current account .

Yes you can from within the My Payments section of MyGoMo.

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#582 09-11-2019 6:26pm
Ten Pin

Registered Users Posts: 2,833 ✭✭✭

Join Date: November 2012

Posts: 2806

Can you change future payments . Realised I set it up with my credit card . Prefer if I used my current account .

They accept credit/debit cards but not direct debits.

https://gomo.ie/terms/

7.2 You must pay your bill by debit /credit card.

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#583 09-11-2019 6:27pm
zeebre12

Registered Users Posts: 537 ✭✭✭

Join Date: November 2013

Posts: 413

They are saying 10 working days for it to be delivered? I thought when this offer was first announced there was a huge number buying the sim card and people had them delivered within a day or two. I presumed it would have slacked off a bit now and even they may have more staff. 2 weeks seems a bit excessive now?

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#584 09-11-2019 6:30pm
Yggr of Asgard

Registered Users Posts: 5,220 ✭✭✭

Join Date: October 2005

Posts: 5086

shocksy wrote: »

I've been trying to move my number since yesterday and the below is all I keep getting sent to me by SMS after the port time has passed. Absolute joke. Useless.

Oh no! We tried to move your number to our network but there is already a move in progress for this number. See our FAQs at gomo.ie/joining-getting-started-with-gomo/#move-number on what to do next and how to complete your move. That's it!

When you ordered did you than initate a port?

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#585 09-11-2019 6:35pm
Yggr of Asgard

Registered Users Posts: 5,220 ✭✭✭

Join Date: October 2005

Posts: 5086

zeebre12 wrote: »

What the f*ck is wrong with this crap? When I put in my email for the Customer Details part it says my email is invalid. Then I tried another email address I have and the same thing

"Invalid email address" is shown in the "Confirm your email" field until you have typed the full e-mail address again you entered into "Your email" field.

Once you have entered the whole address the error message should go away.

Or are you getting that error message someone else than the "Confirm your email" field?

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#586 09-11-2019 9:32pm
shocksy

Registered Users Posts: 2,610 ✭✭✭

Join Date: August 2009

Posts: 2492

Yggr of Asgard wrote: »

When you ordered did you than initate a port?

I did, but I cancelled that and held off until a later date. Now I can't port in at all.

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#587 10-11-2019 9:31am
Dayo93

Registered Users Posts: 201 ✭✭

Join Date: December 2006

Posts: 183

Does anyone know can a gomo sim go into an eir prepy phone without unlocking the phone ??

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#588 10-11-2019 10:13am
JTMan

Registered Users Posts: 5,540 ✭✭✭

Join Date: January 2002

Posts: 5205

Dayo93 wrote: »

Does anyone know can a gomo sim go into an eir prepy phone without unlocking the phone ??

A GoMo sim works in an Eir locked phone without unlocking.

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#589 10-11-2019 10:35am
TheQuietBeatle

Registered Users Posts: 614 ✭✭✭

Join Date: April 2015

Posts: 598

I received the text with the code after filling in porting form. Where do I put this code?

Edit, ignore me. I'm blind.

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#590 10-11-2019 3:12pm
aindriu80

Registered Users Posts: 1,968 ✭✭✭

Join Date: March 2010

Posts: 1872

I see you can port your existing number over to GoMo. I think its straight forward if your on PAYG with no contract.

My question is, what happens in the future should you no longer want to subscribe to GoMo, can you bring your phone number back to previous PAYG provider (like Three etc)? What would happen to your number if you ended the contract with GoMo, many thanks!

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#591 10-11-2019 3:14pm
Yggr of Asgard

Registered Users Posts: 5,220 ✭✭✭

Join Date: October 2005

Posts: 5086

aindriu80 wrote: »

I see you can port your existing number over to GoMo. I think its straight forward if your on PAYG with no contract.

My question is, what happens in the future should you no longer want to subscribe to GoMo, can you bring your phone number back to previous PAYG provider (like Three etc)? What would happen to your number if you ended the contract with GoMo, many thanks!

You simply port to your new provider (just like you ported into GoMo).

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#592 10-11-2019 8:21pm
theoneeyedman

Registered Users Posts: 6,475 ✭✭✭

Join Date: July 2010

Posts: 6415

Hi. Tried porting this morning, but didn't work. Got a text saying something like the account number you provided was incorrect or unavailable.
What is the account number, is it the PUK?
If it's not the PUK, where do I get it?

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#593 10-11-2019 8:24pm
jamesieliz

Registered Users Posts: 71 ✭✭

Join Date: February 2015

Posts: 68

theoneeyedman wrote: »

Hi. Tried porting this morning, but didn't work. Got a text saying something like the account number you provided was incorrect or unavailable.
What is the account number, is it the PUK?
If it's not the PUK, where do I get it?

Your account number from your previous mobile carrier

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#594 10-11-2019 8:25pm
JTMan

Registered Users Posts: 5,540 ✭✭✭

Join Date: January 2002

Posts: 5205

theoneeyedman wrote: »

Hi. Tried porting this morning, but didn't work. Got a text saying something like the account number you provided was incorrect or unavailable.
What is the account number, is it the PUK?
If it's not the PUK, where do I get it?

Your account number is your account number with your existing provider. This should normally be on your bill. Some people have reported that Virgin Media have two 'account numbers'. if you are switching from Virgin Media ensure you select the right one.

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#595 10-11-2019 8:32pm
Aquos76

Moderators, Regional South East Moderators Posts: 9,034 Mod ✭✭✭✭

Join Date: December 2001

Posts: 8757

theoneeyedman wrote: »

Hi. Tried porting this morning, but didn't work. Got a text saying something like the account number you provided was incorrect or unavailable.
What is the account number, is it the PUK?
If it's not the PUK, where do I get it?

This is exactly the type of thing that is happening everyday with people trying to port to GoMo and people wonder why so many are having problems porting.

I made the point in the big thread in bargain alerts, up to now, if somebody wanted to port to another network, more than likely is was a person working in the mobile phone shop or someone at the other end of a phoneline putting through the port and the in most cases they would have went through without issue. Where as now with GoMo its up to each person to do it themselves, hence why so many people are having issues.

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#596 10-11-2019 8:56pm
lighthouse

Registered Users Posts: 673 ✭✭✭

Join Date: May 2004

Posts: 664

Aquos76 wrote: »

This is exactly the type of thing that is happening everyday with people trying to port to GoMo and people wonder why so many are having problems porting.

I made the point in the big thread in bargain alerts, up to now, if somebody wanted to port to another network, more than likely is was a person working in the mobile phone shop or someone at the other end of a phoneline putting through the port and the in most cases they would have went through without issue. Where as now with GoMo its up to each person to do it themselves, hence why so many people are having issues.

When I ported from O2 to Lycamobile a few years ago I had to supply Lyca with a Port In Reference Number which I was able to get by downloading an app which read it from my old SIM.
This doesn't seem to be necessary any more.

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#597 10-11-2019 9:02pm
Lennyzip

Registered Users Posts: 352 ✭✭

Join Date: October 2013

Posts: 330

Aquos76 wrote: »

This is exactly the type of thing that is happening everyday with people trying to port to GoMo and people wonder why so many are having problems porting.

I made the point in the big thread in bargain alerts, up to now, if somebody wanted to port to another network, more than likely is was a person working in the mobile phone shop or someone at the other end of a phoneline putting through the port and the in most cases they would have went through without issue. Where as now with GoMo its up to each person to do it themselves, hence why so many people are having issues.

I'd agree , I think this is exactly what is happening. People are just making a balls of it them selves. All I had to do was literally pop in the SIM and the SIM pin . I didn't have to change any APN details, it automatically switched to EIR .Setting up voicemail was simple . Now , I havnt ported but I've had no issues with calls , messages or data . The porting option was a little confusing when I checked it first , maybe in the first week . 4 options to choose from . I'd say this is where the trouble began for people.

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#598 10-11-2019 11:13pm
theoneeyedman

Registered Users Posts: 6,475 ✭✭✭

Join Date: July 2010

Posts: 6415

JTMan wrote: »

Your account number is your account number with your existing provider. This should normally be on your bill. Some people have reported that Virgin Media have two 'account numbers'. if you are switching from Virgin Media ensure you select the right one.

Thanks guys.
I'm trying to port from 48, prepaid, so I don't think there is an account no as such.im guessing I should use the 48 PUK?

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#599 10-11-2019 11:42pm
Aquos76

Moderators, Regional South East Moderators Posts: 9,034 Mod ✭✭✭✭

Join Date: December 2001

Posts: 8757

theoneeyedman wrote: »

Thanks guys.
I'm trying to port from 48, prepaid, so I don't think there is an account no as such.im guessing I should use the 48 PUK?

You won’t need an account number from 48, just select prepay registered if they have your details, if not prepay unregistered.

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#600 11-11-2019 1:07am
jarvis

Registered Users Posts: 1,497 ✭✭✭

Join Date: July 2006

Posts: 1335

Just an FYI for people because I was wondering myself.
Spent this weekend in Lisbon. Once I landed, turns on the phone and everything worked instantly. Perfect all weekend. Lisbon is quite good for 4G so I had it all weekend. Got over 100Mbps on a few speed tests!!

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#601 11-11-2019 9:11am
Gooser14

Registered Users Posts: 1,570 ✭✭✭

Join Date: January 2014

Posts: 1518

theoneeyedman wrote:

Hi. Tried porting this morning, but didn't work. Got a text saying something like the account number you provided was incorrect or unavailable. What is the account number, is it the PUK? If it's not the PUK, where do I get it?

I ported from Three pre-pay and I wasn't asked for an account number. However, in preparation for the porting I had obtained the account number via the Three Community help site.

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