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GoMo FAQs

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  • Options
    #602
    JTMan
    Registered Users Posts: 5,540 ✭✭✭JTMan


    Gooser14 wrote: »
    I ported from Three pre-pay and I wasn't asked for an account number. However, in preparation for the porting I had obtained the account number via the Three Community help site.

    I ported from Three PAYG and no account number was required.

    Account numbers should only be for bill pay customers.


  • Options
    #603
    funkyuser
    Registered Users Posts: 78 ✭✭funkyuser


    Davy wrote: »
    What is the plan?
    €9.99 for all calls, texts and data including 10GB while EU roaming.

    Anyone know if this EU roaming would include Switzerland?


  • Options
    #604
    Yggr of Asgard
    Registered Users Posts: 5,220 ✭✭✭Yggr of Asgard


    funkyuser wrote: »
    Anyone know if this EU roaming would include Switzerland?

    No as it’s not part of the EEA the “Rest Of Europe” pricing of 1.99 € per minute for calls (receiving and making) and 4.99 € per MB apply.

    See here:
    https://gomo.ie/wp-content/uploads/roaming_charges-2.pdf


  • Options
    #605
    D.Wilmott
    Registered Users Posts: 19 ✭D.Wilmott


    Had an awful experience with Gomo. Got sim about 3 weeks ago. Tried to port and got the "porting already in progress" text.
    Sent support request email through their website 3 weeks ago. No response.
    Sent another 2 weeks ago. No response.
    Sent another last week. No response.
    Sent email requesting cancellation of account. No response.
    I froze my card so they couldn't take any more money, but then they have the cheek to send me an email saying the payment has bounced - having ignored all the above. Priorities eh?


  • Options
    #606
    Rega
    Registered Users Posts: 758 ✭✭✭Rega


    Quick question. Apologies if already explained. My 3 billpay contract term expired in april. When I port over my number to gomo does my contract automatically cancel with 3 or must I inform them?


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    #607
    JTMan
    Registered Users Posts: 5,540 ✭✭✭JTMan


    Rega wrote: »
    Quick question. Apologies if already explained. My 3 billpay contract term expired in april. When I port over my number to gomo does my contract automatically cancel with 3 or must I inform them?

    Automatically cancelled.


  • Options
    #608
    Rega
    Registered Users Posts: 758 ✭✭✭Rega


    JTMan wrote: »
    Automatically cancelled.

    Thanks a million


  • Options
    #609
    Quackster
    Moderators, Regional South Moderators Posts: 5,768 Mod ✭✭✭✭Quackster


    Rega wrote: »
    Quick question. Apologies if already explained. My 3 billpay contract term expired in april. When I port over my number to gomo does my contract automatically cancel with 3 or must I inform them?

    Many Three billpay customers have been reporting that when they contact Three to let them know they are switching to GoMo, Three are offering to price match at €10PM for the next 12 months.

    If you get a GoMo SIM, test it before porting and find coverage doesn't work out for you, you could still get a better deal from Three.


  • Options
    #610
    New Home
    Moderators, Arts Moderators, Recreation & Hobbies Moderators, Social & Fun Moderators Posts: 76,764 Mod ✭✭✭✭New Home


    advertsfox wrote: »
    Delete all APNs, make a new one with these settings:

    APN: data.mymeteor.ie
    Username: my
    Password: wap
    Authentication Type: PAP
    APN Protocol: IPv4
    APN Type: default,supl

    Leave everything else default, save those - then restart your device.
    KOR101 wrote: »
    These are the standard ones. What do you have?


    Name:
    Meteor Data

    APN:
    data.mymeteor.ie


    MCC:
    272

    MNC:
    03

    APN Type:
    default,supl

    APN protocol:
    IPv4/IPv6
    advertsfox wrote: »
    Ignore the MNC setting change, not sure why they give that suggestion as it's assigned to the SIM card / network. Delete all APNs, make a new one with these settings:

    APN: data.mymeteor.ie
    Username: my
    Password: wap
    Authentication Type: PAP
    APN Protocol: IPv4
    APN Type: default,supl

    Leave everything else default, save those - then restart your device.
    nippedin wrote: »
    Name:
    Meteor

    APN:
    mms.mymeteor.ie

    user name
    my

    password
    wap

    mmsc
    http://mms.mymeteor.ie

    mms proxy
    10.85.85.85

    mms port
    8799

    MCC:
    272

    MNC:
    03

    APN Type:
    default,supl,mms

    APN protocol:
    IPv4/IPv6

    APN roamong protocol
    IPv4/IPv6

    APN enable/disable

    Second APN

    Name:
    Meteor Data

    APN:
    data.mymeteor.ie

    user name
    not set

    password
    not set

    mmsc
    not set

    mms proxy
    not set

    mms port
    not set

    MCC:
    272

    MNC:
    03

    APN Type:
    default,supl

    APN protocol:
    IPv4/IPv6

    APN roamong protocol
    IPv4/IPv6

    APN enable/disable
    APN enabled
    advertsfox wrote: »
    Those are different to the default, delete the data access point only and create a new profile with these settings (everything else as default).

    APN: data.mymeteor.ie
    Username: my
    Password: wap
    Authentication Type: PAP
    APN Protocol: IPv4
    APN Type: default,supl


    Mods, as far as I can see, at the moment, the first post only says:


    What APN do I use?

    data.mymeteor.ie


    Any chance that these settings could be added to the first post, or at least a link to them, please? Thanks.


  • Options
    #611
    bkearns
    Registered Users Posts: 39 ✭bkearns


    Have gomo dropped the chat option on their website? I cannot find the link.


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    #612
    JTMan
    Registered Users Posts: 5,540 ✭✭✭JTMan


    bkearns wrote: »
    Have gomo dropped the chat option on their website? I cannot find the link.

    Did you log into My GoMo during opening call centre hours and look for the link on the right hand side?


  • Options
    #613
    toby2111
    Registered Users Posts: 2,280 ✭✭✭toby2111


    I'm setting my port for 7am in the morning. I'm with Eir,30 day contract. On the "Account Type" drop down,would that be under Prepay Registered or Prepay unregistered?


  • Options
    #614
    JTMan
    Registered Users Posts: 5,540 ✭✭✭JTMan


    toby2111 wrote: »
    I'm setting my port for 7am in the morning. I'm with Eir,30 day contract. On the "Account Type" drop down,would that be under Prepay Registered or Prepay unregistered?

    Neither. Does not sound like you are prepay.


  • Options
    #615
    toby2111
    Registered Users Posts: 2,280 ✭✭✭toby2111


    JTMan wrote: »
    Neither. Does not sound like you are prepay.
    So it it Postpay Single Line?


  • Options
    #616
    JTMan
    Registered Users Posts: 5,540 ✭✭✭JTMan


    toby2111 wrote: »
    So it it Postpay Single Line?

    That sounds right.


  • Options
    #617
    Poulgorm
    Registered Users Posts: 780 ✭✭✭Poulgorm


    People I know that have switched to GoMo - for some the APN name is Meteor data (APN datamymeteor.ie), for others, the APN name is eir Data (APN data.myeirmobile.ie).

    Does it make a difference which one your phone is set up as?


  • Options
    #618
    g6fdyotp5nj2l7
    Closed Accounts Posts: 436 ✭✭g6fdyotp5nj2l7


    bkearns wrote:
    Have gomo dropped the chat option on their website? I cannot find the link.

    Chat option is still there if you're logged in during business hours


  • Options
    #619
    dollylama
    Registered Users Posts: 287 ✭✭dollylama


    Poulgorm wrote: »
    People I know that have switched to GoMo - for some the APN name is Meteor data (APN datamymeteor.ie), for others, the APN name is eir Data (APN data.myeirmobile.ie).

    Does it make a difference which one your phone is set up as?

    I was switching back and forth between both today and I noticed no difference. Still stuck on edge more often than not and speeds on 3G nothing to write home about on either APN


  • Options
    #620
    Lennyzip
    Registered Users Posts: 352 ✭✭Lennyzip


    Poulgorm wrote: »
    People I know that have switched to GoMo - for some the APN name is Meteor data (APN datamymeteor.ie), for others, the APN name is eir Data (APN data.myeirmobile.ie).

    Does it make a difference which one your phone is set up as?

    Happened to me when I switched the gomo sim between two different phones . I didn't change anything myself , it changed automatically itself . Different APN on different phones.Cant explain why .


  • Options
    #621
    New Home
    Moderators, Arts Moderators, Recreation & Hobbies Moderators, Social & Fun Moderators Posts: 76,764 Mod ✭✭✭✭New Home


    I moved the GoMo sim to a different phone, and when I turned the phone back on it told me to use the PUK because I had used the PIN too many times, or something (which I didn't). Again, it worked, and this is only day 1, but does anyone know why that's happened and how to fix it, please?


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  • Options
    #622
    AppleD
    Registered Users Posts: 74 ✭✭AppleD


    Is there a webchat on their website? I can never see it on there?


  • Options
    #623
    advertsfox
    Registered Users Posts: 2,699 ✭✭✭advertsfox


    AppleD wrote: »
    Is there a webchat on their website? I can never see it on there?
    Go here - https://shop.gomo.ie/ and it will be on the right side (blue chat box) but its pretty poor. Twitter / Messenger is the best way to reach them in my experience.


  • Options
    #624
    AppleD
    Registered Users Posts: 74 ✭✭AppleD


    Thanks for that, nothing shows up for me there either- even though I'm logged in. My number has ported over, and i have the sim in. I will use Twitter, thanks!


  • Options
    #625
    lighthouse
    Registered Users Posts: 673 ✭✭✭lighthouse


    AppleD wrote: »
    Thanks for that, nothing shows up for me there either- even though I'm logged in. My number has ported over, and i have the sim in. I will use Twitter, thanks!

    What's the problem if your number has ported?


  • Options
    #626
    AppleD
    Registered Users Posts: 74 ✭✭AppleD


    Just no service yet. But I will give it a while and then contact them. Plus my dad was looking for the webchat service too, can't understand how we don't see it displayed. But its good to know they respond on twitter


  • Options
    #627
    bren2001
    Registered Users Posts: 6,524 ✭✭✭bren2001


    AppleD wrote: »
    Just no service yet. But I will give it a while and then contact them. Plus my dad was looking for the webchat service too, can't understand how we don't see it displayed. But its good to know they respond on twitter

    Doesn't display for me either but when I jump on an incognito window it shows up after I log in.


  • Options
    #628
    AppleD
    Registered Users Posts: 74 ✭✭AppleD


    Thanks, can try that later too. i'll just give it a bit more time. No service from old provider any longer so hopefully it works soon


  • Options
    #629
    degsie
    Registered Users Posts: 8,747 ✭✭✭degsie


    GoMo site seems to be struggling today. Anybody else seeing issues?


  • Options
    #630
    lighthouse
    Registered Users Posts: 673 ✭✭✭lighthouse


    degsie wrote: »
    GoMo site seems to be struggling today. Anybody else seeing issues?

    Site OK for me but can't see webchat, not that I want to contact them anyway :D


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  • Options
    #631
    bonzodog2
    Registered Users Posts: 6,215 ✭✭✭bonzodog2


    Got my SIM just now, ordered on 2/11/19, running it in a USB modem. Just entered the PIN, left the APN blank. 20+Mbps, about twice what I was getting from 3. Happy so far.


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