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GoMo FAQs

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    #932
    Gumbo
    Moderators, Society & Culture Moderators Posts: 39,051 Mod ✭✭✭✭Gumbo


    Anyone having trouble with FaceTime and iMessage activation?


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    #933
    Aquos76
    Moderators, Regional South East Moderators Posts: 9,034 Mod ✭✭✭✭Aquos76


    kceire wrote: »
    Anyone having trouble with FaceTime and iMessage activation?

    No, mine activated on day one and have been fine since, did you switch off imessage, restart your phone, and then switch imessage back on again then?


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    #934
    Gumbo
    Moderators, Society & Culture Moderators Posts: 39,051 Mod ✭✭✭✭Gumbo


    Aquos76 wrote: »
    No, mine activated on day one and have been fine since, did you switch off imessage, restart your phone, and then switch imessage back on again then?

    Switched off phone
    Then done the iMessage on/off.

    But I didn’t do as you’ve described so I’ll do that for her tomorrow. Thanks.


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    #935
    Citroen2cv
    Registered Users Posts: 284 ✭✭Citroen2cv


    Porting my number from mygomo still won't work . Has not worked for the last three weeks.
    Very disappointing.


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    #936
    JTMan
    Registered Users Posts: 5,540 ✭✭✭JTMan


    Citroen2cv wrote: »
    Porting my number from mygomo still won't work . Has not worked for the last three weeks.
    Very disappointing.

    Have you contacted support?

    What network are you porting from?

    Have you got the account number right? Have you got the package type (prepay, bill, registered, unregistered) right?

    What error, if any, are you getting?


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    #937
    Citroen2cv
    Registered Users Posts: 284 ✭✭Citroen2cv


    JTMan wrote: »
    Have you contacted support?

    What network are you porting from?

    Have you got the account number right? Have you got the package type (prepay, bill, registered, unregistered) right?

    What error, if any, are you getting?

    Yes , have contacted them, online chat apologize that the website is not working for porting numbers.
    Porting from Eir, meteor.
    I have used my current eir account number, and tried all combination s.
    The problem is that once I get to the last step, and click confirm, nothing happens, no feedback.


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    #938
    JTMan
    Registered Users Posts: 5,540 ✭✭✭JTMan


    Citroen2cv wrote: »
    Yes , have contacted them, online chat apologize that the website is not working for porting numbers.
    Porting from Eir, meteor.
    I have used my current eir account number, and tried all combination s.
    The problem is that once I get to the last step, and click confirm, nothing happens, no feedback.

    Have you tried different browsers?


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    #939
    Citroen2cv
    Registered Users Posts: 284 ✭✭Citroen2cv


    Chrome, Firefox and mobile chrome.


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    #940
    Gooser14
    Registered Users Posts: 1,570 ✭✭✭Gooser14


    Citroen2cv wrote:
    Chrome, Firefox and mobile chrome.


    Are you receiving & inputting the validation code received by text from your current service provider eir.


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    #941
    Citroen2cv
    Registered Users Posts: 284 ✭✭Citroen2cv


    Gooser14 wrote: »
    Are you receiving & inputting the validation code received by text from your current service provider eir.

    Yes


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    #942
    JTMan
    Registered Users Posts: 5,540 ✭✭✭JTMan


    Could you port from Eir to another operator by getting a prepay sim and then port again to GoMo? Perhaps, that might solve the issue.


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    #943
    Citroen2cv
    Registered Users Posts: 284 ✭✭Citroen2cv


    JTMan wrote: »
    Could you port from Eir to another operator by getting a prepay sim and then port again to GoMo? Perhaps, that might solve the issue.
    I will keep trying with gomo support, before I resort to that. It's just very poor that they cannot port my number manually themselves.


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    #944
    JoeCat
    Registered Users Posts: 125 ✭✭JoeCat


    I moved my number from Eir top up to Gomo 2 weeks ago and working perfectly, no issues. Today I moved my son's number from 3 to Gomo and so far, no issues but I tried to move my wife's number from Eir top up to Gomo and the port in is failing.

    Somehow the system says that she is with Meteor and I get the following error message:

    "Your port is rejected as there is already a move in progress for this number in donor network Meteor. Please schedule the port again or contact donor operator."

    However, there is no move in progress at all. My wife was many years ago with Meteor and moved to Eir top up long time ago. The sim card is still showing Meteor but she has been paying Eir top ups for long time.

    Has anyone had the same problem and has a solution?


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    #945
    JTMan
    Registered Users Posts: 5,540 ✭✭✭JTMan


    Have you contacted GoMo customer support?


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    #946
    whiz
    Registered Users Posts: 423 ✭✭whiz


    HI Guys

    I am Vodafone customer, I want to keep my number....on average how long is it taking GOMO to port numbers to it's network ?

    Any response appreciated


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    #947
    JTMan
    Registered Users Posts: 5,540 ✭✭✭JTMan


    whiz wrote: »
    HI Guys

    I am Vodafone customer, I want to keep my number....on average how long is it taking GOMO to port numbers to it's network ?

    Any response appreciated

    Firstly, order a sim card. This can take up to 10 days but there are reports that delivery is speeding up.

    Secondly, ensure your sim number matches the number in your online GoMo account.

    Thirdly, schedule a port a via your online GoMo account. The port can be scheduled for any day and normally takes a few minutes but sometimes can take up to 24 hours.


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    #948
    whiz
    Registered Users Posts: 423 ✭✭whiz


    Ok if your keeping your existing number do you still need to change to the SIM provided by GOMO ?


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    #949
    JTMan
    Registered Users Posts: 5,540 ✭✭✭JTMan


    whiz wrote: »
    Ok if your keeping your existing number do you still need to change to the SIM provided by GOMO ?

    You need a new sim even if you are keeping your existing number.


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    #950
    whiz
    Registered Users Posts: 423 ✭✭whiz


    JTMan wrote: »
    You need a new sim even if you are keeping your existing number.

    Thanks really appreciate your response


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    #951
    Lennyzip
    Registered Users Posts: 352 ✭✭Lennyzip


    https://www.rte.ie/news/business/2019/1120/1094139-vodafone-to-refund-73-000-customers-a-total-of-417-000/

    This is one of the reasons I switched from Vodafone to Gomo . I knew they had been at this for ages .


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    #952
    New Home
    Moderators, Arts Moderators, Recreation & Hobbies Moderators, Social & Fun Moderators Posts: 76,764 Mod ✭✭✭✭New Home


    Lennyzip wrote: »
    https://www.rte.ie/news/business/2019/1120/1094139-vodafone-to-refund-73-000-customers-a-total-of-417-000/

    This is one of the reasons I switched from Vodafone to Gomo . I knew they had been at this for ages .


    I CAN'T WAIT to get my money back. Rip-off merchants, that's what they are! (VF, I mean).


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    #953
    WildIreland
    Registered Users Posts: 135 ✭✭WildIreland


    Citroen2cv wrote: »
    Yes , have contacted them, online chat apologize that the website is not working for porting numbers.
    Porting from Eir, meteor.
    I have used my current eir account number, and tried all combination s.
    The problem is that once I get to the last step, and click confirm, nothing happens, no feedback.

    Ported four sims for myself and family members from Three a few weeks back without issue. However the last week or so a friend has had this issue trying to port his son's number (from 3 pre-pay) and this morning I've just tried to schedule a port for my daughter's number (also from 3 prepay) and all appears OK except that the confirm button does nothing.

    Trying to get hold of support to sort it out before she heads back to college on Monday.


  • Options
    #954
    Citroen2cv
    Registered Users Posts: 284 ✭✭Citroen2cv


    WildIreland wrote: »
    Ported four sims for myself and family members from Three a few weeks back without issue. However the last week or so a friend has had this issue trying to port his son's number (from 3 pre-pay) and this morning I've just tried to schedule a port for my daughter's number (also from 3 prepay) and all appears OK except that the confirm button does nothing.

    Trying to get hold of support to sort it out before she heads back to college on Monday.

    Same for me, confirm button does nothing.


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    #955
    Lennyzip
    Registered Users Posts: 352 ✭✭Lennyzip


    New Home wrote: »
    I CAN'T WAIT to get my money back. Rip-off merchants, that's what they are! (VF, I mean).

    Con artists too !


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    #956
    Gooser14
    Registered Users Posts: 1,570 ✭✭✭Gooser14


    whiz wrote:
    Ok if your keeping your existing number do you still need to change to the SIM provided by GOMO ?


    Yes.


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    #957
    Gooser14
    Registered Users Posts: 1,570 ✭✭✭Gooser14


    Citroen2cv wrote:
    Same for me, confirm button does nothing.


    Try selecting a different time/date for the porting.


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    #958
    JoeCat
    Registered Users Posts: 125 ✭✭JoeCat


    JTMan wrote: »
    Have you contacted GoMo customer support?

    Yes, via Twitter and email through their website.

    Twitter more than 6 hours ago and no answer.

    Contact form through their website they replied saying that there is no port in request on the number I gave them, so they asked me to try again through their website. Probably they don't even bother to check that with the email address I sent them there is an account which has tried already 3 times to port in, unsuccesfully. The port in attempted is to the number that I gave them.

    I sent them screenshots and everything, we will see what they reply with.

    I would say that GoMo is very good, as long as you don't need to contact them, then you are left waiting and waiting... Certainly not a good experience if you need to contact them.

    By the way, the chat option on their website seems to appear and disappear. I started a chat and I was waiting but suddenly it disappeared.


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    #959
    xraylady
    Registered Users Posts: 408 ✭✭xraylady


    Any ideas on how to turn off voicemail with GoMo? Trying to contact via twitter but no luck.


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    #960
    Big Lar
    Registered Users Posts: 1,427 ✭✭✭Big Lar


    Hi lads,
    Thinking of switching over to gomo but cannot find any pricing on call forwarding.
    Anyone got an idea of the cost of call forwarding to another mobile or landline ?
    Thanks


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    #961
    Gooser14
    Registered Users Posts: 1,570 ✭✭✭Gooser14


    xraylady wrote:
    Any ideas on how to turn off voicemail with GoMo? Trying to contact via twitter but no luck.


    Inputting ##002# through your dialer pad will disable call divert to voicemail. It does not turn off voicemail & calls can still be sent to voicemail by using 5 after the number prefix - 085 5 1234567.


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