Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

GoMo FAQs

Options
1…6061636566…117

Comments

  • Options
    #1862
    bradlente
    Registered Users Posts: 2,911 ✭✭✭bradlente


    blade1 wrote: »
    Would the SIM work in a Meteor dongle and just use it for a hotspot at home?
    advertsfox wrote: »
    It will indeed, Eir / Meteor / GoMo are all the same.

    This isn't the case btw, bought a meteor/unlocked dongle for this purpose and it doesn't work. Probably because gomo is a phone Sim, not a broadband Sim, so it won't work in broadband dongles.


  • Options
    #1863
    Aquos76
    Moderators, Regional South East Moderators Posts: 9,037 Mod ✭✭✭✭Aquos76


    bradlente wrote: »
    This isn't the case btw, bought a meteor/unlocked dongle for this purpose and it doesn't work. Probably because gomo is a phone Sim, not a broadband Sim, so it won't work in broadband dongles.

    Did you turn off the sim pin? I have two GoMo sims working in different routers without any issue, one is a a 4G router and the other is a unlocked Vodafone mifi thingy which I use in the car.


  • Options
    #1864
    august12
    Registered Users Posts: 1,275 ✭✭✭august12


    bradlente wrote: »
    This isn't the case btw, bought a meteor/unlocked dongle for this purpose and it doesn't work. Probably because gomo is a phone Sim, not a broadband Sim, so it won't work in broadband dongles.
    It should work in a broadband dongle if unlocked, but you need to disable the sim pin first by placing it in a mobile phone and disabling the pin number, then back in dongle and should automatically activate.


  • Options
    #1865
    cherryghost
    Moderators, Technology & Internet Moderators Posts: 17,134 Mod ✭✭✭✭cherryghost


    Anyone have problems with sms verifications this week?


  • Options
    #1866
    Aquos76
    Moderators, Regional South East Moderators Posts: 9,037 Mod ✭✭✭✭Aquos76


    Who specifically? I’ve had some from PTSB, 3DPtsb and instagram in the last few days.


  • Advertisement
  • Options
    #1867
    bradlente
    Registered Users Posts: 2,911 ✭✭✭bradlente


    Aquos76 wrote: »
    Did you turn off the sim pin? I have two GoMo sims working in different routers without any issue, one is a a 4G router and the other is a unlocked Vodafone mifi thingy which I use in the car.

    august12 wrote: »
    It should work in a broadband dongle if unlocked, but you need to disable the sim pin first by placing it in a mobile phone and disabling the pin number, then back in dongle and should automatically activate.


    I'm asked for the sim pin whenever I plug the dongle in and after inputting it still get no connectivity. I'll pop it in my phone later and try disable it from there though, is there a difference between unlocking it when I plug it in and disabling it on the phone?


  • Options
    #1868
    august12
    Registered Users Posts: 1,275 ✭✭✭august12


    bradlente wrote: »
    I'm asked for the sim pin whenever I plug the dongle in and after inputting it still get no connectivity. I'll pop it in my phone later and try disable it from there though, is there a difference between unlocking it when I plug it in and disabling it on the phone?
    Are you sure the dongle is unlocked, which means it can work with any network sim, If it's locked to a specific network, then disabling the sim pin won't work, go into settings on your mobile and disable the sim pin which basically means, turning off this feature where your mobile will not request the pin number every time you use the phone, then try it in the dongle, if it doesn't work, then possibly locked to a specific network and the only way to verify this, is to find someone with that network sim.


  • Options
    #1869
    bradlente
    Registered Users Posts: 2,911 ✭✭✭bradlente


    august12 wrote: »
    Are you sure the dongle is unlocked, which means it can work with any network sim, If it's locked to a specific network, then disabling the sim pin won't work, go into settings on your mobile and disable the sim pin which basically means, turning off this feature where your mobile will not request the pin number every time you use the phone, then try it in the dongle, if it doesn't work, then possibly locked to a specific network and the only way to verify this, is to find someone with that network sim.


    I was told it was unlocked but it's a Meteor dongle anyway. I don't get a message about the dongle being locked at all, just the sim request from Windows, and after that it just says no connection while showing a few bars on screen. The 'broadband to go' software isn't working atall either, thinking it's either incompatible with Windows 10 or 64bit or both.


  • Options
    #1870
    westyIrl
    Registered Users Posts: 510 ✭✭✭westyIrl


    bradlente wrote: »
    I was told it was unlocked but it's a Meteor dongle anyway. I don't get a message about the dongle being locked at all, just the sim request from Windows, and after that it just says no connection while showing a few bars on screen. The 'broadband to go' software isn't working atall either, thinking it's either incompatible with Windows 10 or 64bit or both.

    What APN are you using on the dongle?


  • Options
    #1871
    august12
    Registered Users Posts: 1,275 ✭✭✭august12


    bradlente wrote: »
    I was told it was unlocked but it's a Meteor dongle anyway. I don't get a message about the dongle being locked at all, just the sim request from Windows, and after that it just says no connection while showing a few bars on screen. The 'broadband to go' software isn't working atall either, thinking it's either incompatible with Windows 10 or 64bit or both.
    Can you access the dongle, turn on wifi on your mobile and type 192.168.1.1, this is usually the ip address for a modem, you should be able to check if it's automatically selected the Gomo network, can't remember at present what that is by the way.


  • Advertisement
  • Options
    #1872
    DopeTech
    Registered Users Posts: 6,799 ✭✭✭DopeTech


    bradlente wrote: »
    This isn't the case btw, bought a meteor/unlocked dongle for this purpose and it doesn't work. Probably because gomo is a phone Sim, not a broadband Sim, so it won't work in broadband dongles.

    The Huawei e180 is a 3g dongle so your speeds won't be great.

    Did you try the W10 driver from here?

    https://huawei-drivers.ru/huawei-e180-driver-windows-download.html


  • Options
    #1873
    New Home
    Moderators, Arts Moderators, Recreation & Hobbies Moderators, Social & Fun Moderators Posts: 76,859 Mod ✭✭✭✭New Home


    Anyone else gone down to H+ instead of 4g today? I haven't gone over the limit, btw.


  • Options
    #1874
    jgbyr
    Registered Users Posts: 1,377 ✭✭✭jgbyr


    New Home wrote: »
    Anyone else gone down to H+ instead of 4g today? I haven't gone over the limit, btw).0

    Yea, we're having a similar issue, North Co. Cork area. Connection has been slower than usual for the past week actually.


  • Options
    #1875
    New Home
    Moderators, Arts Moderators, Recreation & Hobbies Moderators, Social & Fun Moderators Posts: 76,859 Mod ✭✭✭✭New Home


    I've been lucky, it's been only today for me. Hopefully it'll go back to normal soon.


  • Options
    #1876
    cherryghost
    Moderators, Technology & Internet Moderators Posts: 17,134 Mod ✭✭✭✭cherryghost


    Aquos76 wrote: »
    Who specifically? I’ve had some from PTSB, 3DPtsb and instagram in the last few days.

    Yes, PTSB, and MyGov


  • Options
    #1877
    jgbyr
    Registered Users Posts: 1,377 ✭✭✭jgbyr


    cherryghost wrote: »
    Yes, PTSB, and MyGov

    I got some today from MyGov & AIB


  • Options
    #1878
    kn
    Registered Users Posts: 3,867 ✭✭✭kn


    Aquos76 wrote: »
    I assume that he meant its the wrong answer for him is all, not that we were wrong, that was the way I interpreted his reply anyway, he was hoping these calls were included is all.

    But who expects international calls to be included in a national all calls, texts and 80GB package?


  • Options
    #1879
    bradlente
    Registered Users Posts: 2,911 ✭✭✭bradlente


    westyIrl wrote: »
    What APN are you using on the dongle?


    I don't know or know how to check.


    august12 wrote: »
    Can you access the dongle, turn on wifi on your mobile and type 192.168.1.1, this is usually the ip address for a modem, you should be able to check if it's automatically selected the Gomo network, can't remember at present what that is by the way.


    Besides plugging it into my laptop, putting the sim in, and inputting the unlock code, there's nothing else I can do with it to get more info currently. I did all that and tried the ip address from my mobile with wifi on but just get 'site can not be reached'.


    DopeTech wrote: »
    The Huawei e180 is a 3g dongle so your speeds won't be great.

    Did you try the W10 driver from here?

    https://huawei-drivers.ru/huawei-e180-driver-windows-download.html


    I don't mind low speeds, any speed would be something. It's a Huawei e173 but I'll have a look around that site anyways, thanks.

    edit-theres no space on the dongle, so not sure how to install a driver on it or what folder to put it in


  • Options
    #1880
    DopeTech
    Registered Users Posts: 6,799 ✭✭✭DopeTech


    bradlente wrote: »
    I don't know or know how to check.






    Besides plugging it into my laptop, putting the sim in, and inputting the unlock code, there's nothing else I can do with it to get more info currently. I did all that and tried the ip address from my mobile with wifi on but just get 'site can not be reached'.






    I don't mind low speeds, any speed would be something. It's a Huawei e173 but I'll have a look around that site anyways, thanks.

    edit-theres no space on the dongle, so not sure how to install a driver on it or what folder to put it in

    Try the drivers from here.
    https://huawei-drivers.ru/huawei-e173-driver-windows-download.html

    The driver gets install on the laptop, not on the dongle itself.


  • Options
    #1881
    Ten Pin
    Registered Users Posts: 2,835 ✭✭✭Ten Pin


    Besides plugging it into my laptop, putting the sim in, and inputting the unlock code, there's nothing else I can do with it to get more info currently. I did all that and tried the ip address from my mobile with wifi on but just get 'site can not be reached'.

    Accessing 192.168.1.1 needs to be via a browser on the laptop that the dongle is plugged into...AFAIK the E180 does not have wireless chip so it will only give connection via USB


  • Advertisement
  • Options
    #1882
    august12
    Registered Users Posts: 1,275 ✭✭✭august12


    Ten Pin wrote: »
    Accessing 192.168.1.1 needs to be via a browser on the laptop that the dongle is plugged into...AFAIK the E180 does not have wireless chip so it will only give connection via USB
    I have learned something new today.


  • Options
    #1883
    bradlente
    Registered Users Posts: 2,911 ✭✭✭bradlente


    DopeTech wrote: »
    Try the drivers from here.
    https://huawei-drivers.ru/huawei-e173-driver-windows-download.html

    The driver gets install on the laptop, not on the dongle itself.


    Thanks, installed this then got a prompt to enter an APN and its working now, very slow but working nonetheless.


  • Options
    #1884
    200motels
    Registered Users Posts: 2,603 ✭✭✭200motels


    Can I ask how do you turn on notifications for voicemail with gomo.


  • Options
    #1885
    antimatterx
    Registered Users Posts: 2,812 ✭✭✭antimatterx


    Does anyone know what I can do here.

    My cousin signed my Granny up to gomo with an email that no one has access to. No one had access to the password eitheir. My Granny has the Sim, but needs to activate the account through email before she can continue using it?

    Any suggestions?


  • Options
    #1886
    JTMan
    Registered Users Posts: 5,540 ✭✭✭JTMan


    antimatterx wrote: »
    Does anyone know what I can do here.

    My cousin signed my Granny up to gomo with an email that no one has access to. No one had access to the password eitheir. My Granny has the Sim, but needs to activate the account through email before she can continue using it?

    Any suggestions?

    Contact support.


  • Options
    #1887
    antimatterx
    Registered Users Posts: 2,812 ✭✭✭antimatterx


    Would anyone happen to have a customer service number. They only allow you to access contact us if you're signed in, and my grandmother doesn't know her login details so I can't obtain a number.

    I have to update her payment method, but I have a feeling it won't be easy to resolve.


  • Options
    #1888
    august12
    Registered Users Posts: 1,275 ✭✭✭august12


    antimatterx wrote: »
    Would anyone happen to have a customer service number. They only allow you to access contact us if you're signed in, and my grandmother doesn't know her login details so I can't obtain a number.

    I have to update her payment method, but I have a feeling it won't be easy to resolve.
    Is it a Gmail account, can you go to the email providers website and request forgotten password, is it linked to her mobile number.


  • Options
    #1889
    antimatterx
    Registered Users Posts: 2,812 ✭✭✭antimatterx


    august12 wrote: »
    Is it a Gmail account, can you go to the email providers website and request forgotten password, is it linked to her mobile number.

    It's her daughters email, which apparently she doesn't have access to. Its such a mess.


  • Options
    #1890
    KildareP
    Registered Users Posts: 1,483 ✭✭✭KildareP


    antimatterx wrote: »
    It's her daughters email, which apparently she doesn't have access to. Its such a mess.

    They do not have phone support.

    Go here:
    https://gomo.ie/help-support/
    and the chat option should pop up along the right.

    (Or at least it did for me just now and I wasn't logged in nor did it ask me to log in)


  • Advertisement
  • Options
    #1891
    antimatterx
    Registered Users Posts: 2,812 ✭✭✭antimatterx


    KildareP wrote: »
    They do not have phone support.

    Go here:
    https://gomo.ie/help-support/
    and the chat option should pop up along the right.

    (Or at least it did for me just now and I wasn't logged in nor did it ask me to log in)

    Awesome. Thank you.


Advertisement