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GoMo FAQs

Davy · 2019-10-16 19:57:40

Some of the common FAQ's for GoMo below. If you have any suggestions or changes post or report the post and I will update these. GoMo support site is here:> https://gomo.ie/help-support/ The Plan Who are GoMo? GoMo are a new sub brand of Eir. Why are GoMo so cheap? GoMo don't offer a network of stores, sell or support…

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#2192 18-09-2020 9:47am
PCros

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New Home wrote: »

Like I say to everyone, try it for a month or two without porting. If you're happy, port your number; if not, cancel it and you'd still have your old number. That said, 48 are doing a similar offer with 100GB data for €7.99, at the moment.

That's a fairly amazing price.

Take it you can keep same number etc.?

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#2193 18-09-2020 9:51am
Kat1170

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madmoe wrote: »

How does one get that deal...curious ;-)

It's over on the Bargain Alerts forum. On mobile so can't link.

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#2194 18-09-2020 10:00am
Summer2020

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Ported from gomo to 48. Saving €2 per month and data speed is honestly 4-5 times what I was getting in Dublin 18 with gomo.

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#2195 18-09-2020 10:06am
New Home

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madmoe wrote: »

How does one get that deal...curious ;-)

I don't know, I've only seen the ads on the telly. Maybe check their website.

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#2196 18-09-2020 10:23am
PCros

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Summer2020 wrote: »

Ported from gomo to 48. Saving €2 per month and data speed is honestly 4-5 times what I was getting in Dublin 18 with gomo.

Is it direct debit or how does 48 work?

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#2197 18-09-2020 10:43am
madmoe

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Summer2020 wrote: »

Ported from gomo to 48. Saving €2 per month and data speed is honestly 4-5 times what I was getting in Dublin 18 with gomo.

48 is getting more and more tempting! I am in Clondalkin, beside the Ibis hotel\N7 junction and the speeds have gone to pot here at home the past few weeks on GoMo! Both on my phone and when connected to my Huawei router with a second GoMo SIM in it! :mad::mad::mad:

Cheers,
M

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#2198 18-09-2020 10:57am
opus

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madmoe wrote: »

48 is getting more and more tempting! I am in Clondalkin, beside the Ibis hotel\N7 junction and the speeds have gone to pot here at home the past few weeks on GoMo! Both on my phone and when connected to my Huawei router with a second GoMo SIM in it! :mad::mad::mad:

Cheers,
M

Coincidentally I've the exact same setup as that. See my post here for a bit of testing with both a GoMo & 48 SIM in my phone last night & this morning in Cork.

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#2199 18-09-2020 11:29am
Bikerman2019

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opus wrote: »

Coincidentally I've the exact same setup as that. See my post here for a bit of testing with both a GoMo & 48 SIM in my phone last night & this morning in Cork.

I am running gomo and 48 at the same time in a dual sim phone. My experience is Gomo has much better speeds for data. I'm getting >20 meg DL with gomo and between 2 and 4 meg with 48.

I have virgin wifi at home so I really only need data while out and about. Depending on your individual circumstances and usage, it appears 48 is not good enough for a home router, use Gomo At least in Dublin 24 area. But if you have wifi at home and the sim is just for moving around, 48 should be ok.

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#2200 18-09-2020 11:29am
madmoe

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opus wrote: »

Coincidentally I've the exact same setup as that. See my post here for a bit of testing with both a GoMo & 48 SIM in my phone last night & this morning in Cork.

Great and thanks a million ;-)

Cheers,
M

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#2201 18-09-2020 1:58pm
New Home

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https://www.boards.ie/vbulletin/showthread.php?t=2058112448

That's the thread for 48. ^^^

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#2202 18-09-2020 6:17pm
unhappys10

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How long does it take to port to Gomo?
Initiated my port from Vodafone Wednesday at 2pm, still nothing. Contacted them today and said come back to them if nothing by 21st, which will be 5 days. Not off to a great start.

Have ported a few times over the years and I don't think I ever waited more than an hour or 2.

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#2203 18-09-2020 7:08pm
DopeTech

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madmoe wrote: »

How does one get that deal...curious ;-)

Big thread in bargain alerts here : https://touch.boards.ie/thread/2058109572/62/#post114657484

You can also use a referral link from this thread and get a free months membership after you buy your first.
https://touch.boards.ie/thread/2057998585/1/#post114638656

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#2204 21-09-2020 2:12pm
Doge

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Anyone having issues accessing voice mail today?

It just disconnects after a while instead of going through.

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#2205 21-09-2020 2:21pm
New Home

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Yes. I couldn't hear the prompts at all on Friday, I just pressed # a couple of times and eventually I was able to hear the recording that said "This is not a valid option" and then the prompts were listed again. This was through 171, though, not through 085 5 xxxxxxx.

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#2206 21-09-2020 3:44pm
DopeTech

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Has anyone tried to port in a second number to replace their own one they had already ported in? It looks to be possible via the website but just curious if anyone has done this.

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#2207 21-09-2020 6:14pm
DopeTech

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DopeTech wrote: »

Has anyone tried to port in a second number to replace their own one they had already ported in? It looks to be possible via the website but just curious if anyone has done this.

To answer my own question, I confirmed with Gomo, you can port in a 2nd number to replace your already ported in number. Might be useful to somebody.

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#2208 22-09-2020 11:50am
unhappys10

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Gomo probably has the worst customer service I have ever come across and that's saying something.

Joined recently, my number is porting from VF since last Wednesday.

Got onto their terrible chat service several times. Was told it could take another week. I said I wanted to cancel and they disconnected the chat, this happened 3 times and only once I said I wanted to cancel, very convenient. Can't cancel port as they say I will lose my VF number which I've had for about 15 years.

Awful manner on chat, spelling mistakes, no grammar, so unprofessional.

As soon as my port completes (if ever) I'm leaving.

If this is the hassle you get trying to join imagine what it'd be like later if you have a problem.

Absolutely atrocious.

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#2209 22-09-2020 12:03pm
august12

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unhappys10 wrote: »

Gomo probably has the worst customer service I have ever come across and that's saying something.

Joined recently, my number is porting from VF since last Wednesday.

Got onto their terrible chat service several times. Was told it could take another week. I said I wanted to cancel and they disconnected the chat, this happened 3 times and only once I said I wanted to cancel, very convenient. Can't cancel port as they say I will lose my VF number which I've had for about 15 years.

Awful manner on chat, spelling mistakes, no grammar, so unprofessional.

As soon as my port completes (if ever) I'm leaving.

If this is the hassle you get trying to join imagine what it'd be like later if you have a problem.

Absolutely atrocious.

Their chat service is.horrendous, same with me, they disconnected the chat, they are beyond useless but I contacted them through Facebook messenger and had a much more pleasant experience. So maybe try that option.

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#2210 22-09-2020 12:32pm
unhappys10

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august12 wrote: »

Their chat service is.horrendous, same with me, they disconnected the chat, they are beyond useless but I contacted them through Facebook messenger and had a much more pleasant experience. So maybe try that option.

Thanks, I'll give that a go.

Oh horrendous doesn't even cover it, it's like chatting with a moody teenager!

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#2211 24-09-2020 2:08pm
irishgirl19

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It's probably already been asked, but if my phone is locked to eir, will it still accept a GoMo sim?

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#2212 24-09-2020 2:38pm
ltd440

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irishgirl19 wrote: »

It's probably already been asked, but if my phone is locked to eir, will it still accept a GoMo sim?

Yes

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#2213 24-09-2020 8:15pm
antocann

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Would anyone know how long it takes to recieve sims once order says completed ?
Account says completed 3 days ago and numbers from sims etc online but no sign of any sim cards in the post .

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#2214 24-09-2020 10:13pm
westyIrl

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antocann wrote: »

Would anyone know how long it takes to recieve sims once order says completed ?
Account says completed 3 days ago and numbers from sims etc online but no sign of any sim cards in the post .

Ordered two sims seperately and I think it was 3-4 days each time. Not fast, not slow. That was at at time when they were hitting the promotions hard so I don't see why you'd have an issue unless of a cock up.

Jim

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#2215 28-09-2020 11:33am
opus

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I was impressed by the GoMo speeds in Ballincollig in Co Cork on Sunday, too bad I've never seen anything like this sort of speed in Cork city.

48 in the same spot was a bit slower but again faster than anything I've seen in the city.

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#2216 29-09-2020 6:05pm
99nsr125

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Changed to 48

I can take phone calls and get data again !

4G none of the umts shíte GoMo were restricting me too

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#2217 02-10-2020 10:39am
christy c

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The data allowance runs by calendar month, is that correct? So should be getting the bill in the next few days?

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#2218 02-10-2020 10:40am
DopeTech

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christy c wrote: »

The data allowance runs by calendar month, is that correct? So should be getting the bill in the next few days?

Yep

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#2219 06-10-2020 9:25pm
Savage_Henry

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Is the gomo 4g speed the same as meteor/eir? Or do they cap something for gomo?

I have Virgin and i recently moved to Dublin 8 and their 4g speed is much slower than my previous D1 location.

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#2220 07-10-2020 3:09am
99nsr125

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Savage_Henry wrote: »

Is the gomo 4g speed the same as meteor/eir? Or do they cap something for gomo?

I have Virgin and i recently moved to Dublin 8 and their 4g speed is much slower than my previous D1 location.

It's because they are shıte

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#2221 07-10-2020 6:47am
KildareP

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Savage_Henry wrote: »

Is the gomo 4g speed the same as meteor/eir? Or do they cap something for gomo?

I have Virgin and i recently moved to Dublin 8 and their 4g speed is much slower than my previous D1 location.

They don't cap or throttle compared to Eir, no (have tested with an Eir and GoMo SIM side by side).
Data speed on GoMo is same as you would get on Eir.

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