Returning a faulty electrical item

roper1664

Hello,

I tried returning a faulty electrical item, with receipt, to a retailer. The item was bought 18months ago, and they say they've store policy at a maximum of 12 months. I've googled it, and from what I can see EU allows 2 years.

Can anyone confirm if EU law holds the Retailer to 24 Months for faulty items?

Thanks.

maxsmum

I had a similar experience with Littlewoods. Threatened Small Claims court and they coughed up. The SCC is actually easy to do online if you do need to proceed but I couldn't advise whether you'd be successful as not familiar with the regulations.

Slippin Jimmy

Irish law will protect you for up to 6 years. If it the electrical item has developed a fault it is up to the retailer/manufacturer to repair, replace or refund. The retailer/manufacturer get to chose what way they wish to proceed with this. If they are still not willing to help then you can bring a case against them using the small claims court.

What was the electrical item?

Drifter50

No way, how is that .

Are you saying there is a 6 year warranty on electrical goods. Sure plenty of dishwashers, washing machines , kettles, etc won`t last that long

Where does wear and tear come into it

Dav010

Drifter50 wrote: »

No way, how is that .

Are you saying there is a 6 year warranty on electrical goods. Sure plenty of dishwashers, washing machines , kettles, etc won`t last that long

Where does wear and tear come into it

No, you have 6 years to make a claim, that does not mean there is a 6 year warranty.

ytpe2r5bxkn0c1

Drifter50 wrote: »

No way, how is that .

Are you saying there is a 6 year warranty on electrical goods. Sure plenty of dishwashers, washing machines , kettles, etc won`t last that long

Where does wear and tear come into it

It depends on the item. 6 years is not beyond reason for dishwashers and washing machines by any means. A kettle is a different matter and no way comparable.

OP what is the item in question?

roper1664

Maya Fluffy Saber wrote: »

It depends on the item. 6 years is not beyond reason for dishwashers and washing machines by any means. A kettle is a different matter and no way comparable.

OP what is the item in question?

It was an inkjet printer. Low cost item. When I Googled it before I went in, it seemed clear that 24 months is the law. The manager in the shop told me to Google it, and see what the laws are. I said that I had already and all sources quote 2 years. I showed him the first link, and when he saw it he turned his back and walked away!

Dav010

roper1664 wrote: »

It was an inkjet printer. Low cost item. When I Googled it before I went in, it seemed clear that 24 months is the law. The manager in the shop told me to Google it, and see what the laws are. I said that I had already and all sources quote 2 years. I showed him the first link, and when he saw it he turned his back and walked away!

He was right, that directive was not enacted into Irish law as it was felt the SoGaSA gave better consumer protection. You can make a claim in the SCC but it will cost you and the Judge may take into account that it is a low cost item that you have had the use of for over a year. In other words, probably not worth your while.

roper1664

Dav010 wrote: »

He was right, that directive was not enacted into Irish law as it was felt the SoGaSA gave better consumer protection. You can make a claim in the SCC but it will cost you and the Judge may take into account that it is a low cost item that you have had the use of for over a year. In other words, probably not worth your while.

He was right to turn his back and walk away from a customer, who was being entirely polite and understanding, just because he couldn't stand that what he was saying was contradicted by the Google search he told me to do?

I'm fully open to something official contradicting or over-ruling the EU laws. And you have stated that you have provided that, so thank you, I'll read up on it.

Drifter50

Maya Fluffy Saber wrote: »

It depends on the item. 6 years is not beyond reason for dishwashers and washing machines by any means. A kettle is a different matter and no way comparable.

OP what is the item in question?

Goodness I am surprised if this is correct. Would throw a lot of businesses into turmoil if a punter could get a free replacement on something like a washing machine, TV, laptop, coffee machine etc etc

Salary Negotiator

Drifter50 wrote: »

Goodness I am surprised if this is correct. Would throw a lot of businesses into turmoil if a punter could get a free replacement on something like a washing machine, TV, laptop, coffee machine etc etc

It’s not a free replacement, it’s one of a repair, replacement or refund taking into consideration several factors including the age of the product, the expected lifespan and what caused the damage.

L1011

Drifter50 wrote: »

Goodness I am surprised if this is correct. Would throw a lot of businesses into turmoil if a punter could get a free replacement on something like a washing machine, TV, laptop, coffee machine etc etc

Is this not at least the second time you have feigned ignorance of this?