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Small Claims Court for Unprofessional Conduct and Poor Outcome - Advice Needed

  • 23-10-2019 1:53pm
    #1
    SCC88
    Registered Users Posts: 54 ✭✭


    Hi all,

    Hoping to get some constructive advice.

    I had an appointment to get a semi-permanent make up procedure done last week.

    Very very long story short, I feel the business owner conducted herself in a very unprofessional manner and she did a very poor job which caused me significant emotional distress.

    I asked for a refund, she said she would provide one. She then changed her mind because she was offended by my opinion.

    I tried to leave an honest review on her Facebook page but she removed her page before I could. She marked the appointment as cancelled on the web client/app I used to book the appointment so I couldn't review her there either. I left an honest, detailed review on Google, and within 48 hours of posting my review (with pictures), she has gotten 7 family members and friends (who don't even live in Ireland) to post fake five star reviews to her Google business page.

    She keeps emailing me telling me she did a great job, that I'm "slandering" her and its unacceptable. I have informed her to not contact me again, and have said I have submitted the case to the small claims court to recover my expenses totalling €300.

    I have never had any experience with the SCC. I've submitted the case but have yet to hear anything back. How does it work? How long does it take?

    I am willing to go into more detail to give context of why I'm doing this if needs be.


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