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How long does it take to receive the offer letter after submitting all the documents?

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  • 24-10-2019 5:04pm
    #1
    mkellypalmer
    Registered Users Posts: 1 ✭


    After having submitted all requested documents, we are still waiting for the mortgage offer three weeks later. Is this normal? Also, every time we call to check the status of our application, we are always told it is with the underwriter. Last time we took out a mortgage, 3 years ago, we received the mortgage offer in 3 days. Our mortgage advisor isn't replying to our emails either. Meanwhile, contracts have been signed by the other party and they are all waiting for us to sign.


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    #2
    Bank of Ireland: Jennifer
    Closed Accounts Posts: 490 ✭✭Bank of Ireland: Jennifer


    mkellypalmer wrote: »
    After having submitted all requested documents, we are still waiting for the mortgage offer three weeks later. Is this normal? Also, every time we call to check the status of our application, we are always told it is with the underwriter. Last time we took out a mortgage, 3 years ago, we received the mortgage offer in 3 days. Our mortgage advisor isn't replying to our emails either. Meanwhile, contracts have been signed by the other party and they are all waiting for us to sign.


    Hi mkellypalmer,

    Thanks for getting in touch with us here today and apologies about the delay in responding to you.

    Please be assured that all applications are assessed on an individual basis and timeframes can vary. However we are sorry to hear that this has been your experience and that your application has taken longer than expected.

    Can we ask that you send us a Private Message with a bit more information and we would be happy to help as best we can here

    Thanks Jen


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