Trying to Join Electric Ireland

shanethegriff

Hi,

I'm trying to sign up to the Electric Ireland "Heat Pump" Tariff but I'm having great difficulty in trying to do so. None of your sales staff have a clue what this deal is and keep trying to put me in touch with someone in the Nest and Climote department. I am not looking for a new device, just the deal for customer who have a home with a heat pump installed.
I was hung up on twice by some of your staff members who did not know what I was talking about and who appeared like they did not want to help.
I'm actually questioning my decision to sign up with you guys now as I type this.

I have left my details on the relevant section but after a number of days I have still not received a call back.

Please help me with this.

Electric Ireland: Aoife

Hi shanethegriff, 

We're sorry to read this. 

We will look into this for you.

Are you already registered with Electric Ireland and wish to change to this price plan or looking to register with Electric Ireland as a new customer?

We need you to please confirm the following details by private message:

- Your name
- Your address
- Your account number (if existing) or MPRN (if new)
- The first line of your address
- Your contact number
- Confirmation you are or will be the account holder (Yes/No)

Kind regards, 
Aoife

shanethegriff

Electric Ireland: Aoife wrote: »

Hi shanethegriff, 

We're sorry to read this. 

We will look into this for you.

Are you already registered with Electric Ireland and wish to change to this price plan or looking to register with Electric Ireland as a new customer?

We need you to please confirm the following details by private message:

- Your name
- Your address
- Your account number (if existing) or MPRN (if new)
- The first line of your address
- Your contact number
- Confirmation you are or will be the account holder (Yes/No)

Kind regards, 
Aoife

Hi Aoife,

I don't have an account.

Shane

Electric Ireland: Aoife

Hi Shane, 

Thank you for getting back to us.

Are you looking to register with Electric Ireland as a new customer?

If you are signing up as a new customer, we will need your MPRN.

Kind regards, 
Aoife

shanethegriff

Electric Ireland: Aoife wrote: »

Hi Shane, 

Thank you for getting back to us.

Are you looking to register with Electric Ireland as a new customer?

If you are signing up as a new customer, we will need your MPRN.

Kind regards, 
Aoife

Hi Aoife,

Yes, I'm looking to become a new customer.

I have my MPRN.

Kind regards,
Shane

Electric Ireland: Aoife

Hi Shane, 

Thank you for getting back to us. 

Can you please send us a private message with the requested details?

We will then liaise with the relevant department to arrange a callback. 

Kind regards, 
Aoife

shanethegriff

Electric Ireland: Aoife wrote: »

Hi Shane, 

Thank you for getting back to us. 

Can you please send us a private message with the requested details?

We will then liaise with the relevant department to arrange a callback. 

Kind regards, 
Aoife

Hi Aoife,

Which details do you need?

Regards,
Shane

Electric Ireland: Aoife

Hi Shane, 

Thanks for your reply.

Can you please send us a private message with the details I asked for in my previous post?

These are: 

- Your full name
- Your address
- Your MPRN
- Your contact number
- Confirmation you are the account holder (Yes/No)

Kind regards, 
Aoife