Business online, credentials set to authorise transfers but still no access

munchkin_utd

Hi, 
I am the admin on a business banking account and created a new user and they should have full rights to initiate and authorise (2 authorisations needed) a transfer but they get this message when they try to authorise : 
"User does not have this type of Authorisation. Please contact your Administrator to review user set up "

I checked and they definitely have the same rights as me so its a bit of an annoying mystery. 
I would ring the helpline which was so helpful the last time I had an issue but I have no number for them. 

How do I get this fixed ? 
I can PM the usernames if that helps to diagnose the problem. 

Thanks in advance! 

Bank of Ireland: Kathryne

Hi there,

Thanks for getting in touch with us on Boards.ie.

We're sorry to hear that you're experiencing this difficulty with your access rights. This would best be looked at by our Business Online helpdesk. I've included a link below to their phone number and email address and an advisor will be happy to check on this for you.

https://businessbanking.bankofireland.com/payments-and-cards/online-banking/business-online/features-benefits/

Many thanks,
Kat