Not impressed at all

limnam

Jesus Christ that sounds painful

tsue921i8wljb3

jarvis wrote: »

Just to give an update if anyone else is having issues in future.

So I never got the promised call back. Seemed that was just a long finger tactic. I called back and this tome the person spent another few minutes suggesting all the same things we’d tried. She then said ‘sure you’ve 20 devices attached’ I explained that I usually would change the SSID back to the default Vodafone one as none of my devices every connected to it and I could then test with just the laptop connected via cat 6. She told me ‘ah but the modem remembers all those devices and it interferes with the speed’. I nearly fell off my chair!! What bull **** are they spouting. Anyway. Another couple of factory resets and still the same issues. In the end her response was ‘that’s just the way it is, your devices aren’t up to it’. So all these devices that were up to it on Friday pre Vodafone all suddenly became outdated on Saturday all at the same time and it coincided with the Vodafone installation!!!!

I asked to speak to a manger or supervisor and she told me there’s no point and she can’t get one now. I told her I wanted a call back from one and she asked why. I explained i wanted an engineer to call and show me it working as advertised and to fix the issue. I was informed they don’t do that. So I said I’m in my cooling off period. Send someone to collect this equipment and cancel my account. She told me they don’t collect it. I’d have to return it and then I Sadi fine but someone will have to come out and make good on all the wiring around the exterior front of my house, take that silver box off the front wall etc. I’m waiting on the manager to call which she said will call Tuesday before lunch time. If they can’t send an engineer I’m demanding they make right on the installation and return the setup to the way it was. They actually removed my virgin media inlet and put their inlet there instead so I can’t even hook back up to virgin media which is still active for another 26 days!!!!

You still don't know if the devices are "up to it". You haven't proven that any of your devices are capable of high megabit speeds and I would still lay money that it is your devices at fault.

jarvis

Selene Elegant Stovepipe wrote: »

You still don't know if the devices are "up to it". You haven't proven that any of your devices are capable of high megabit speeds and I would still lay money that it is your devices at fault.

So how do I prove it? What should an iPhone X get on 5GHz WiFi 4 feet from the router?

shanec1928

jarvis wrote: »

So how do I prove it? What should an iPhone X get on 5GHz WiFi 4 feet from the router?

no another device cable of 1Gbps speed and test wired. forget wireless altogether.

jarvis

shanec1928 wrote: »

no another device cable of 1Gbps speed and test wired. forget wireless altogether.

I’ve tested on 2 gigabit laptops and practically identical issues.

corks finest

I've 150 mb VF broadband ( siro) and never go below 135/45, if I was paying for the 1.000 mb deal and getting what you're getting I'd be vv disappointed, something obviously v wrong

tsue921i8wljb3

jarvis wrote: »

So how do I prove it? What should an iPhone X get on 5GHz WiFi 4 feet from the router?

What are the wireless settings in the router? 20, 40 or 80MHz channel? Long or short guard interval?

jarvis

Selene Elegant Stovepipe wrote: »

What are the wireless settings in the router? 20, 40 or 80MHz channel? Long or short guard interval?

Says 20/40

tsue921i8wljb3

jarvis wrote: »

Says 20/40

That's going to give you a maximum air rate of 400Mb/s. Divide that in two for real world and you should see around 200Mb/s.

Set the 5GHz to 80 MHz with a short guard interval then put the phone into and then out of airplane mode. Test again with a few different servers and post what you get.

jarvis

Selene Elegant Stovepipe wrote: »

That's going to give you a maximum air rate of 400Mb/s. Divide that in two for real world and you should see around 200Mb/s.

Set the 5GHz to 80 MHz with a short guard interval then put the phone into and then out of airplane mode. Test again with a few different servers and post what you get.

Thanks for the tip. I’ll try it when home and let you know. Appreciate it.

jarvis

Can’t change the bandwidth. 5ghz is set to 20/50/80 and in uneditable.

https://ibb.co/bXFq2xn

tsue921i8wljb3

jarvis wrote: »

Can’t change the bandwidth. 5ghz is set to 20/50/80 and in uneditable.

https://ibb.co/bXFq2xn

That's a bit crap. What speed do you get testing as is? I assume you're using speedtest.net app with Vodafone server.

You could try changing the channel from auto to 56, 108 or 122. Put the phone into airplane mode after each change. Put it back to auto if no improvement.

jarvis

Ok here’s what I’ve done.

I’ve split the 2.4/5ghz into two separate ssid.
I’ve connected all my 5GHz compatible devices downstairs in the house to the 5g and not the 2.4. This was because no matter what it would always ignore 5g and choose the 2.4.

So now I can get Speedtest on WiFi upstairs of between 40-90Mbps depending on where upstairs I am.
All downstairs I have tested each device on 2.4 and 5. Then ignored the one it performs least well on.

I can get 200-240Mbps now on 5g when I’m fairly close to the Gigabox and I have put a tp-link extender in the hall which has vastly improved my Ring Doorbell Pros connection. So everything at the moment works.

My advice to people with the same issue is to manually decide which channels and frequencies you want for each device and don’t reply on the Gigabox doing it for you.

Thanks to everyone who helped on here. It was a God send.

alec76

jarvis wrote: »

I also have an Orbi router and when I hooked that up I can see it’s 1000Mbps connection

I have 2 Netgear routers ( r7800 and Orbi RBK53)
They both got integrated SPEED TEST measuring tool powered by Ookla.
Advanced /Setup/Speed Test
What speeds are you getting there? Surely it more than 240 mbit/s ?

jarvis

alec76 wrote: »

I have 2 Netgear routers ( r7800 and Orbi RBK53)
They both got integrated SPEED TEST measuring tool powered by Ookla.
Advanced /Setup/Speed Test
What speeds are you getting there? Surely it more than 240 mbit/s ?

The orbi is on adverts now because Vodafone tv don’t work with it. But I was getting 500Mbps on that speedtest.

dam099

alec76 wrote: »

I have 2 Netgear routers ( r7800 and Orbi RBK53)
They both got integrated SPEED TEST measuring tool powered by Ookla.
Advanced /Setup/Speed Test
What speeds are you getting there? Surely it more than 240 mbit/s ?

Not sure how reliable that one is, I've never had the R7800 integrated speedtest go much above 600, PC based test will hit 850-930 fairly often. Just now got 603 vs 927.

alec76

dam099 wrote: »

Not sure how reliable that one is, I've never had the R7800 integrated speedtest go much above 600, PC based test will hit 850-930 fairly often. Just now got 603 vs 927.

Not all servers support 1gigabit speeds and with the Netgear tool you couldn’t pick specific server, it is automatic.

CalamariFritti

What do people actually need 1000 mbits for? HD TV requires about 2 mbits. So even if you have a large family who are all 'at it' at the same time with 4k television (which is already a stretch, no one uses 4k) and some, you never gonna use 1000 mbits, you won't even go near 100. 1000 mbits is more a marketing thing tbh. I dont see people actually needing or using that bandwidth.

Just to give a bit of perspective, I'm working for a big multinational IT organisation with thousands of employees. Our main cloud connection for internal webapps (of which there are plenty) has 1000 mbits.

alec76

CalamariFritti wrote: »

What do people actually need 1000 mbits for? HD TV requires about 2 mbits. .

It has to be very poor quality HDTV ... Netflix 4K about 15 mbits, 1080p about 9 mbits.
4K BLU-RAY stream 30—80 mbits.
1000 mbits probably overkill for residential users , but hey,why not ? Some people working from home , uploading gigs of traffic daily ..( video editing, server backups etc)

CalamariFritti

alec76 wrote: »

It has to be very poor HDTV ... Netflix 4K about 15 mbits, 1080p about 9 mbits.
4K BLU-RAY stream 30—80 mbits.

Those numbers are uncompressed which is not a realistic scenario. My colleague who lives in the sticks has a poor broadband connection, about 3 mbits and watches HD netflix all the time never a stutter.

Edit: Its loaded question anyway, its like how long is a piece of string. It depends on so many factors, true resolution, framerate, compression rate. all I'm saying is that for home use 100 mbits is plenty.

Wanderer78

alec76 wrote:

It has to be very poor HDTV ... Netflix 4K about 15 mbits, 1080p about 9 mbits. 4K BLU-RAY stream 30—80 mbits.

So no real need for the 1000

Mantis Toboggan

There's no real need but when they're advertising it and you've bought the product based on their advert and you're not getting near the speeds advertised then it's a problem.

Wanderer78

Mantis Toboggan wrote:

There's no real need but when they're advertising it and you've bought the product based on their advert and you're not getting near the speeds advertised then it's a problem.

Does advertisement ever truly tell the truth?

Tefral

Log into the box and change the wifi channel to something higher than what it's set.

I've done this for a few of my mates and the speed has shot up

limnam

Wanderer78 wrote: »

Does advertisement ever truly tell the truth?

What sort of nonsense are you talking.

"I lack the imagination to use a product, stop buying it"

"advertising is false"

They have the technology to provide the service.

Many others provide the service.

Many others get the required service delivered.

This is not some obscure company selling snake oil.

Wanderer78

limnam wrote:

What sort of nonsense are you talking.

The advertisement and marketing industry is based on lying and manipulation, it works very well

limnam

Wanderer78 wrote: »

The advertisement and marketing industry is based on lying and manipulation, it works very well

That's as true as it is irrelevant.

Wanderer78

limnam wrote:

That's as true as it is irrelevant.

Ah well

alec76

CalamariFritti wrote: »

Those numbers are uncompressed which is not a realistic scenario

You poor thing ,never streamed 4K HDR BLURAY disk over the internet?

iwillhtfu

I signed up to this vodafone giga bit broadband and happy enough with the results 650mb/s wired and around 420mb/s wifi.

I have noticed though that from time to time when I do a test it's come back with only 60-70mb/s wifi and to be honest it could be at this 90% of the time and I'd never notice. I can't see any reason someone would need 1000mb/s or even half that. I signed up for the price which no one else seems to be able to match at the minute.

TheChizler

CalamariFritti wrote: »

Just to give a bit of perspective, I'm working for a big multinational IT organisation with thousands of employees. Our main cloud connection for internal webapps (of which there are plenty) has 1000 mbits.

Bet they're not paying €60 a month for that. They're paying thousands a month for a committed information rate and latency to various services, totally different to a consumer product. You can get a lot more done with that than a service that will slow down throughout the day and has no guaranteed bandwidth to anywhere.

CalamariFritti

TheChizler wrote: »

Bet they're not paying €60 a month for that. They're paying thousands a month for a committed information rate and latency to various services, totally different to a consumer product. You can get a lot more done with that than a service that will slow down throughout the day and has no guaranteed bandwidth to anywhere.

Agree with all that but the point I was trying to make is that 1000 MBits is overkill for any private household. And at that what’s the point of complaining about purely theoretical bandwidths.

It’s like someone complaining their new 400 bhp monster car only gets 380 bhp onto the rolling road (Test bed) when they only use that car to go to work on the M50.

I’d just let it go. I think the advertising goes ‘up to 1000 mbits’ anyway.

limnam

CalamariFritti wrote: »

Agree with all that but the point I was trying to make is that 1000 MBits is overkill for any private household. And at that what’s the point of complaining about purely theoretical bandwidths.

It’s like someone complaining their new 400 bhp monster car only gets 380 bhp onto the rolling road (Test bed) when they only use that car to go to work on the M50.

I’d just let it go. I think the advertising goes ‘up to 1000 mbits’ anyway.

I think all you can assume is it's overkill for your household. Thats fine.

As I said lack of imagination shouldn't excuse providers providing what people paid for. Overkill or not.

At this point we don't even know if the provider is at fault here.

But god forbid people should get what they paid for.

He's getting about 1/5 of the service.

Taking your car analogy, surely you'd be pretty pissed off buying a new Audi with 150BHP. If it was capped at 30BHP?

Surprised it's up for discussion.

tsue921i8wljb3

CalamariFritti wrote: »

Agree with all that but the point I was trying to make is that 1000 MBits is overkill for any private household. And at that what’s the point of complaining about purely theoretical bandwidths.

It’s like someone complaining their new 400 bhp monster car only gets 380 bhp onto the rolling road (Test bed) when they only use that car to go to work on the M50.

I’d just let it go. I think the advertising goes ‘up to 1000 mbits’ anyway.

This 1000Mb promotion by SIRO, and it is a promotion with reduced pricing for 18 months, is an effort to improve poor take up on the network. They needed a USP as it were so went for the 1Gb/s "faster than anyone else" angle. The reality that most of those buying will not have the ability to fully utilise such a connection is irrelevant to them. It is all about sales.

jimmad

Just running a comparison on the same cat5e cable from my work laptop which is a i5-6400HQ with a gig nic vrs my desktop running a Ryzen 3700x and gig nic

Laptop speedtest 206.11 down / 193.43 up
fast.com 280 down.

Desktop speedtest 820 down / 193.18 up
fast.com 870 down

wifi 6 on the desktop to the fritzbox

Desktop speedtest 398.37 down 190.80 up
fast.com 440 down