Eir rural FTTH thread III

eiei0

Hi All

I've just upgraded my package from 500 to 1GB with Vodafone, Now I know the difference will hardly be noticeable but doing some speed tests I'm only seeing about 600 down and 100 up the Up is ok but loosing 400meg is a bit much,

I am using a PC wired to the Vodafone box through a 8 port gigabyte switch, as far as I can remember everything is cat5e or better,

Is this normal?? what I did notice before that after Vodafone upgraded from 300meg to 500 the speed felt slower if that makes sense, Speed test's varied from 350-520 all the time,

Thanks

limnam

eiei0 wrote: »

Hi All

I've just upgraded my package from 500 to 1GB with Vodafone, Now I know the difference will hardly be noticeable but doing some speed tests I'm only seeing about 600 down and 100 up the Up is ok but loosing 400meg is a bit much,

I am using a PC wired to the Vodafone box through a 8 port gigabyte switch, as far as I can remember everything is cat5e or better,

Is this normal?? what I did notice before that after Vodafone upgraded from 300meg to 500 the speed felt slower if that makes sense, Speed test's varied from 350-520 all the time,

Thanks

Based on the level of complaints on boards about vodafone

I'd say you're very lucky to be getting what you're getting.

CrummyOldDanish

I'm looking at moving to another provider with Sky and Vodafone being the main contenders. I've only seen negative things about Vodafone's network and coming from eir's excellent network, it's not something I want to deal with. On the other hand, a good friend of mine is very happy with Vodafone FTTH. We both work in IT so I'm inclined to highly value his opinion.

Anyone able to comment on the quality of the Sky network? I haven't seen much here after a bit of searching. Cheers!

limnam

eiei0 wrote: »

Hi All

I've just upgraded my package from 500 to 1GB with Vodafone, Now I know the difference will hardly be noticeable but doing some speed tests I'm only seeing about 600 down and 100 up the Up is ok but loosing 400meg is a bit much,

I am using a PC wired to the Vodafone box through a 8 port gigabyte switch, as far as I can remember everything is cat5e or better,

Is this normal?? what I did notice before that after Vodafone upgraded from 300meg to 500 the speed felt slower if that makes sense, Speed test's varied from 350-520 all the time,

Thanks

Forgot to mention from the irish ISP's there's probably only blacknight and Airwire which can give you the full speed so make sure you're choose these when doing the testing

Gonzo

speed tests rarely give more than 700 on Speedtest servers even Blacknight and Airwire, sometimes I do get 800 to 940 but these are very rare. I've heard if you run the speedtests on a linux operating system you will see the full speed all the time.

eiei0

Ok thanks guys,

First world problems isn't it 😂

Wasn't long ago I had 1.5meg and never thought I'd see 2 nevermind complaining about 600,

Thanks

darth_maul

Does anybody know how many poles from the black box can they string a cable before an overhead installation into a house, is it a pole limit or just a distance limit.

KOR101

darth_maul wrote: »

Does anybody know how many poles from the black box can they string a cable before an overhead installation into a house, is it a pole limit or just a distance limit.

Fibre spools are 500 meters. 7 Poles have been mentioned as the limit, but you would have to be lucky with ISP and installer to get it done.

fmannix10

eiei0 wrote: »

Hi All

I've just upgraded my package from 500 to 1GB with Vodafone, Now I know the difference will hardly be noticeable but doing some speed tests I'm only seeing about 600 down and 100 up the Up is ok but loosing 400meg is a bit much,

I am using a PC wired to the Vodafone box through a 8 port gigabyte switch, as far as I can remember everything is cat5e or better,

Is this normal?? what I did notice before that after Vodafone upgraded from 300meg to 500 the speed felt slower if that makes sense, Speed test's varied from 350-520 all the time,

Thanks

Interesting. I will say that with 1 Gig speeds the device you are using to run the test makes a big difference. My work laptop that is relatively powerful. (Dell Latitude 5400 I5-8365U, 8 GB RAM, SSD) seems to only manage around 200 Mb on wired network but my far more powerful desktop with Intel 9900K and fast NVME SSD gets close to Gigabit all the time with eir (Works out around 940 Mb result in speedtests due to TCPIP overhead)

Just to clarify I don't see full speed with every download and more often than not you will be limited by other network bottlenecks along the way unless using heavily threaded downloads such as steam.

Try this speedtest. http://proof.ovh.net/ I find that it gives accurate results especially to the UK server.

dam099

Gonzo wrote: »

speed tests rarely give more than 700 on Speedtest servers even Blacknight and Airwire, sometimes I do get 800 to 940 but these are very rare. I've heard if you run the speedtests on a linux operating system you will see the full speed all the time.

I would say 80%+ of the time I get 900 or better (Windows PC, reasonably well specced but not top end). Max is just shy of 940 alright.

cnocbui

darth_maul wrote: »

Does anybody know how many poles from the black box can they string a cable before an overhead installation into a house, is it a pole limit or just a distance limit.

The real issue is whether your eircode is on the list or not. If you are on the list, they would use a 500m reel if necessary, but if you aren't, they wouldn't string 40m.

alec76

fmannix10 wrote: »

Interesting. I will say that with 1 Gig speeds the device you are using to run the test makes a big difference. My work laptop that is relatively powerful. (Dell Latitude 5400 I5-8365U, 8 GB RAM, SSD) seems to only manage around 200 Mb on wired network but my far more powerful desktop with Intel 9900K and fast NVME SSD gets close to Gigabit all the time with eir (Works out around 940 Mb result in speedtests due to TCPIP overhead)

Just to clarify I don't see full speed with every download and more often than not you will be limited by other network bottlenecks along the way unless using heavily threaded downloads such as steam.

Try this speedtest. http://proof.ovh.net/ I find that it gives accurate results especially to the UK server.

Nope, it is obviously Dell related issue( you should Google it, I think you have to uninstall some Dell's software) , i5 more than capable of gigabit speeds.
I have very old Desktop, Intel Q6600, I think,4gb RAM,no problems reaching 900+ speeds.

fmannix10

alec76 wrote: »

Nope, it is obviously Dell related issue( you should Google it, I think you have to uninstall some Dell's software) , i5 more than capable of gigabit speeds.
I have very old Desktop, Intel Q6600, I think,4gb RAM,no problems reaching 900+ speeds.

Perhaps Dell issue but its a fresh install of Windows 10 Enterprise with no Dell software on it except whatever drivers were needed. I never cared enough to really look into it but I did try updating network and chipset driver before and it didnt solve it. It seems to put the CPU at 80 to 90% when doing speedtest too.

John mac

https://www.boards.ie/vbulletin/showpost.php?p=113444202&postcount=683

are you sure its not dell related . ?

eiei0

I'm using a self built i5 with 16gb ram, I'll try work laptop directly at fiber box and see what it's like there, It's a newer i5

Thanks for the replies,

limnam

eiei0 wrote: »

I'm using a self built i5 with 16gb ram, I'll try work laptop directly at fiber box and see what it's like there, It's a newer i5

Thanks for the replies,

i5 is more than capable.

oscarBravo

If the CPU is stressed when speed testing, I'd say you have your culprit.

Johnboy1951

John mac wrote: »

https://www.boards.ie/vbulletin/showpost.php?p=113444202&postcount=683

are you sure its not dell related . ?

This seems a likely culprit.

cnocbui

The U.S. entrepreneur behind Ireland’s vast rural broadband plan says it’s 3 years ahead of schedule

https://www.cnbc.com/2020/09/22/irelands-rural-broadband-plan-is-3-years-ahead-of-schedule-mccourt.html

Mr Velo

Well it's contract renewal time for me in a week. Been with Eir since getting connected to FTTH almost 2 years ago. Currently on 150MB with talktime unlimited (or whatever its called) - the best they are offering me is 500MB connection with an offpeak talktime package for €46 per month (24 month contract).

Seems an absolute no-brainer to move to Vodafone where i can get 1GB connection and phone bundle at a reduced price of €40 per month (12 month contract). Thing is i don't really have any appetite to go switching given the router change, changing SSID's, reconnecting devices etc.

Anyone have experience with Vodafone's offering? As I said, money wise it's pretty much a no-brainer but there are other considerations.

Kencollins

Mr Velo wrote: »

Well it's contract renewal time for me in a week. Been with Eir since getting connected to FTTH almost 2 years ago. Currently on 150MB with talktime unlimited (or whatever its called) - the best they are offering me is 500MB connection with an offpeak talktime package for €46 per month (24 month contract).

Seems an absolute no-brainer to move to Vodafone where i can get 1GB connection and phone bundle at a reduced price of €40 per month (12 month contract). Thing is i don't really have any appetite to go switching given the router change, changing SSID's, reconnecting devices etc.

Anyone have experience with Vodafone's offering? As I said, money wise it's pretty much a no-brainer but there are other considerations.

I have been on Vodafone 500 with phone for 2 months now. No issues at all, getting the full speed at all times.

Just be careful if you are a user of the landline, as the vodafone offer ONLY contains landline calls. The Eir bundle that I had before Vodafone had mobile calls included too, and UK and US landline calls.

Vodafone have an offer where they can add a free bundle of 100 mobile minutes a month to the bundle, but you need to ring and ask for it.

Also, do not allow Vodafone to set you up as a new FTTH connection instead of a switch, they have been hit and miss with asking for UAN to initiate a switch, and it makes it a pain in the ass to cancel Eir.

Mr Velo

Kencollins wrote: »

I have been on Vodafone 500 with phone for 2 months now. No issues at all, getting the full speed at all times.

Just be careful if you are a user of the landline, as the vodafone offer ONLY contains landline calls. The Eir bundle that I had before Vodafone had mobile calls included too, and UK and US landline calls.

Vodafone have an offer where they can add a free bundle of 100 mobile minutes a month to the bundle, but you need to ring and ask for it.

Also, do not allow Vodafone to set you up as a new FTTH connection instead of a switch, they have been hit and miss with asking for UAN to initiate a switch, and it makes it a pain in the ass to cancel Eir.

Thanks Ken, some good info there.

I went through part of the process on switching on the Vodafone site and was asked for UAN and CRN.
The CRN I think is my phone number in 353xxxxxxx format I think.
However, my Eir bill shows 2 different UAN's. One for the Broadband and one for the phone number.
Obviously i'll want to port the number over also - so not sure how to proceed given that i can only give one UAN (it seems).

Johnboy1951

I was in the same boat with Eir when I switched to Airwire ....... had two UANs, one for phone and the other broadband.
Airwire handled it well ..... the phone was ported as a separate operation, so the two UANs were used.


My big question, which I have not seen mention of recently, is the 'switch fee' ......... will Vodafone still charge €99 or whatever it was when you switch to them from Eir?

Marlow

It's really messy with Eir.

If you have a copper-line for the phone and FTTH, then you have one UAN and CRN for both.

If you have the phone as VoIP and FTTH, then you have 2 UANs and 2 CRNs.

/M

CrummyOldDanish

Slightly related. I am moving to Vodafone from Eir. I have FTTH and a copper phone line. I called Vodafone asking if it is possible to keep the copper line and FTTH but they told me the only way to do that is to pay for both seperately! Is there any reason or benefit to keeping the copper line? We literally never use it, it's been plugged out for years. I know there's the home alarm but we don't have one so it's not a major deal. Any issues if I ditch the landline completely and go just FTTH?

fmannix10

bcross12 wrote: »

Slightly related. I am moving to Vodafone from Eir. I have FTTH and a copper phone line. I called Vodafone asking if it is possible to keep the copper line and FTTH but they told me the only way to do that is to pay for both seperately! Is there any reason or benefit to keeping the copper line? We literally never use it, it's been plugged out for years. I know there's the home alarm but we don't have one so it's not a major deal. Any issues if I ditch the landline completely and go just FTTH?

I don't see why you would want to keep it. I presume you could just port your number onto the Vodafone VOIP system or if you don't want it anymore cancel it.

fmannix10

Does anyone know if you renew contract with eir will they send the new and improved router or do they only do that for new customers?

Marlow

fmannix10 wrote: »

Does anyone know if you renew contract with eir will they send the new and improved router or do they only do that for new customers?

They won't send it on renewals. Goes for most of the providers.

/M

Gonzo

Marlow wrote: »

They won't send it on renewals. Goes for most of the providers.

/M

I renewed about 2 months ago and no new modem even tho the F2000 barely worked for wifi around the house dropping all the time. Since renewing i've bought a Fritzbox from Airwire and using that and the internet around the house has never been better. Changing from Eir's F2000 to a Fritzbox is a night and day experience. I'm not sure what Eir's newer modem is like but anyone still using a F2000 should change it as soon as possible.

ED E

Marlow wrote: »

They won't send it on renewals. Goes for most of the providers.

/M

Eir's tech dept can send new CPE once you're in contract, just convince them you need it. Out of contract its paid for.

Mr Velo

fmannix10 wrote: »

Does anyone know if you renew contract with eir will they send the new and improved router or do they only do that for new customers?

I've just renewed this week - and got a new F3000 sent to me.
In order to get it I had to report a fault (on the instruction of the loyalty agent I had been speaking with). I had been having issues with Wifi completely slowing down anyways, and had reported it back in March / April.

The support guy I spoke with didn't ask any questions - listened to the problem I was having - and he ended up recommending the new router.

Router just arrived this afternoon - they did take the F2000 back though which they hadn't told me about - cue the running around setting things back up.

Airwire: MartinL

We have updated the database for OpenEIR FTTC/FTTH today.

It can be found at https://www.airwire.ie/avail

Gonzo

For some reason i'm passing for 100/20 FTTC even tho the nearest cabinet to me is over 2km away. Up to now I was passing for 7/1 FTTC which makes more sense considering the distance.

Eir have updated their website, even tho they still only show 1gig and 150 fibre, they do now mention the 500 plan in writing.

Price depends on chosen FTTH bundle of either Gigabit Fibre 150Mb, Gigabit Fibre 500Mb or Gigabit Fibre 1Gb. €29.99 p/m for 6 months (€65.99 p/m thereafter) is for eir Gigabit Fibre 150Mb on a 12 month contract. Gigabit fibre broadband is your own line from the distribution point straight to the home. Offer available to new residential customers. Installation & bundle activation fee may apply.


Also they are more or less calling their service a dedicated line, which I don't think is true since FTTH is shared among your neighbours.

' Your own broadband line straight to your home
Unlike some other broadband networks, with eir Gigabit Fibre, you don't share your line with anyone else - it's your own, exclusive 1Gb fibre broadband line straight to the heart of your home.'

limnam

Gonzo wrote: »

Also they are more or less calling their service a dedicated line, which I don't think is true since FTTH is shared among your neighbours.

' Your own broadband line straight to your home
Unlike some other broadband networks, with eir Gigabit Fibre, you don't share your line with anyone else - it's your own, exclusive 1Gb fibre broadband line straight to the heart of your home.'

Interesting, I thought they had a 16:1 ratio

CrummyOldDanish

I've no use for the phone line. I'm essentially looking for the path of least resistance when moving providers. I want as little hassle as possible and want to totally avoid contacting eir as I don't have the time to wait an hour+ on hold. If I go moving just broadband, am I going to have to cancel just the phone with eir? If moving phone and broadband makes things easier then I'll do that.

oscarBravo

bcross12 wrote: »

I've no use for the phone line. I'm essentially looking for the path of least resistance when moving providers. I want as little hassle as possible and want to totally avoid contacting eir as I don't have the time to wait an hour+ on hold. If I go moving just broadband, am I going to have to cancel just the phone with eir? If moving phone and broadband makes things easier then I'll do that.

You can move your broadband service and cease your phone line in a single operation (it's a PNW order if it's a copper phone line, or PNO if it's VoIP). All your new provider needs is your UAN.

That's assuming your new provider knows what they're doing. Not all do.

CrummyOldDanish

Managed to get ahold of eir loyalty. Offering me 500/50 for €36.98 for 12 months, add the TV to make it €46.98. Very close to Vodafone's €30 for 12 months. Eir's network has been rock solid for me to be fair so I'd be okay with staying.

cnocbui

That seems like a very good deal. I think it's a real pity that the rate after 12 months jumps so dramatically with most providers, making jumping ship every year the best value option.

Johnboy1951

cnocbui wrote: »

That seems like a very good deal. I think it's a real pity that the rate after 12 months jumps so dramatically with most providers, making jumping ship every year the best value option.

But the cost of change of provider is prohibitive ...... nearly €100 each time as I understand it.
It can negate most of the saving made on monthly subscriptions.

cnocbui

Johnboy1951 wrote: »

But the cost of change of provider is prohibitive ...... nearly €100 each time as I understand it.
It can negate most of the saving made on monthly subscriptions.

Eir goes from €30 a month to €60 after 12 months (150 Mbps). The annual difference is €360. Even after paying €100 in switching to another €30 a month provider, you are €260 better off for the year.

Airwire: MartinL

We have updated the database for OpenEIR FTTC/FTTH today.

It can be found at https://www.airwire.ie/avail

micksey1969

Im looking at moving house and when i put the new eircode into Airwires checker it says no ports currently available, when i put the eircode into vodafones website it says unfortunately we cannot provide broadband at this address. But according to Eir they can provide up to 80mbps broadband at this address using the eircode? Something is not right.

Airwire: MartinL

micksey1969 wrote: »

Im looking at moving house and when i put the new eircode into Airwires checker it says no ports currently available, when i put the eircode into vodafones website it says unfortunately we cannot provide broadband at this address. But according to Eir they can provide up to 80mbps broadband at this address using the eircode? Something is not right.

Which products does it tell you, that "No ports are available" ?

If it's for FTTH and there is an active line in the premise already, then this is a non-issue. Easily fixed.

You can also PM me your eircode and I'll have a look, why there are no ports.

AstraMonti

Is anyone aware if anything changed on the vodafone side of things when it comes to login? My orbi stopped working however with the voda router is working fine.

--Nevermind, Orbi had shat its pants.

Airwire: MartinL

micksey1969 wrote: »

Im looking at moving house and when i put the new eircode into Airwires checker it says no ports currently available, when i put the eircode into vodafones website it says unfortunately we cannot provide broadband at this address. But according to Eir they can provide up to 80mbps broadband at this address using the eircode? Something is not right.

In your particular case the issue is, that all VDSL ports on the cabinet, that your phoneline is connected to, are occupied. This can be caused by new premises that were build after it got commissioned or faulty ports. OpenEIR does not expand on these cabinets unless there are a lot of requests for new lines.

Keep checking our availability tool (updated weekly most of the time) and you'll see it freeing up, when somebody cancels their line somewhere in the area.

joe123

A friend of mine recently got 1Gb FTTH broadband. I told him wireless speed tests won't show accurate results and it could literally give you any sort of speed and he's getting in around 350Mb speeds there.

I told him best way to check speed is wired direct to router with his laptop. Now he has a pretty good laptop and I assume his cable is OK but he told me wired tests are only coming back at 70Mb down.

Can anyone explain what might be the issue?

oscarBravo

joe123 wrote: »

Can anyone explain what might be the issue?

Smartbyte?

RoyKeaneNO16

Hi All,

I got Eir FTTH installed on Thursday. It's been working fine but overnight the LOS light went to flashing red this morning and has stayed that way.
Rang Eir and they advised up to 3 working days for a fix which is a bit of a disaster as I WFH like most these days!

Just wondering if people have had this error before and does it happen often? Just wondering as i'm still within the cooling off period so if there's regular issues at least I have the option to disconnect at no cost.
I'm also hoping my cooling off period will be extended to allow further time to test its reliability!

cnocbui

Don't panic, this is unusual and you unfortunately drew a short straw. Your experience is atypical. Once rectified, you will have the most stable and reliable internet connection available to a consumer.

I was originally with Eir, and in 12 months, there were two brief service interruptions totalling 30 mins.

Fibre is higher performing, but it's technically more demanding leading to far more complex and time consuming repairs to the actual fibre. If it's the transceivers at either end, that's easier.

RoyKeaneNO16

cnocbui wrote: »

Don't panic, this is unusual and you unfortunately drew a short straw. Your experience is atypical. Once rectified, you will have the most stable and reliable internet connection available to a consumer.

I was originally with Eir, and in 12 months, there were two brief service interruptions totalling 30 mins.

Fibre is higher performing, but it's technically more demanding leading to far more complex and time consuming repairs to the actual fibre. If it's the transceivers at either end, that's easier.

Ok that's good to know! The cable was installed above the ground so it shouldn't be too difficult to fix hopefully.