CRC deliveries

DaveyDave

Anyone know why there's no express delivery option with CRC? I'm pretty sure there used to be one. I ordered an ANT+ USB as the one I got from Amazon was broken, I decided to buy name brand. I'd rather have it sooner than later as I'm trying to setup Zwift on the trainer.

Now that Amazon are in Dublin next day delivery is a thing. Amazon's own courier are doing weekend deliveries too. I ordered two things on Friday, a speed sensor arrived on Saturday and an ANT USB arrived on Sunday.

It's annoying not having the option of next day delivery...

Macy0161

DaveyDave wrote: »

It's annoying not having the option of next day delivery...

iirc it's not necessarily coming from Belfast anymore, could be coming from Wiggle. So the next day thing was dropped.

CormacH94

Was chatting to one of the courier drivers a few weeks ago about delays etc. He said he goes to depot at 8am, looks in the van to see what has been loaded up and heads off.

Chap I was talking to had been with the company for 2 months, said daily total was about 100 -150 deliveries, has to be back at the depot before 8pm, last few weeks it's been 250 -300 deliveries loaded on to his van which isn't humanly possible to deliver even though the area he is covering isn't too big.

I had sent loads of emails to the support giving out yards about the messages I was getting saying the parcel was loaded and on it's way but yet I wasn't receiving it - seems the company are packing the vans to the roof and ticking it off as a ''yeah it's loaded and on the way so it looks good on the system'' and putting the drivers under a fair bit of pressure - Felt really sorry for the driver and hope he didn't get an earful over the emails I had sent. I'd say it's only gotten/is going to get busier for them.

monty_python

I've an order coming from decathlon that was dispatched on Thursday and still not arrived. It's not just crc having delays

1bryan

monty_python wrote: »

I've an order coming from decathlon that was dispatched on Thursday and still not arrived. It's not just crc having delays

I ordered some weights from decathon and it took about a week to deliver.They used an post for delivery.

lawrencesummers

Surely people can understand that delivery for anything in the current climate within 5 days is good going?

The volume of parcels that all the courier companies are handling is astronomical. The fastest driver opened the side door of his van outside my house abs spent 10 minutes putting parcels back in because they all fell put.

My postman has been working almost 12 hours a day all
This week

DaveyDave

lawrencesummers wrote: »

Surely people can understand that delivery for anything in the current climate within 5 days is good going?

The volume of parcels that all the courier companies are handling is astronomical. The fastest driver opened the side door of his van outside my house abs spent 10 minutes putting parcels back in because they all fell put.

My postman has been working almost 12 hours a day all
This week

Now that Amazon are using their own courier for a lot of deliveries that will surely take a load off of AnPost.

wheelo01

DaveyDave wrote: »

Now that Amazon are using their own courier for a lot of deliveries that will surely take a load off of AnPost.

And Amazon's own couriers are just leaving things on the step, regardless of any other available options- inside green bin, under car, etc.
I can see a lot of missing parcels in their future (certainly in Drimnagh)

ED E

lawrencesummers wrote: »

Surely people can understand that delivery for anything in the current climate within 5 days is good going?

And yet Amazon can get something from Manchester to my door in 25hrs....


* Handed to me, no thrown on the stoop shenanigans.

CramCycle

lawrencesummers wrote: »

Surely people can understand that delivery for anything in the current climate within 5 days is good going?

The volume of parcels that all the courier companies are handling is astronomical. The fastest driver opened the side door of his van outside my house abs spent 10 minutes putting parcels back in because they all fell put.

My postman has been working almost 12 hours a day all
This week

My issue was never the delay. Packages not delivered but signed for by someone, laptops left under car wheels, packages returned because the driver gets paid the same per package and big packages take up to much space. Fastway were my issue, go back to An Post or offer the option and i will happily start giving my business back to them.

DaveyDave

wheelo01 wrote: »

And Amazon's own couriers are just leaving things on the step, regardless of any other available options- inside green bin, under car, etc.
I can see a lot of missing parcels in their future (certainly in Drimnagh)

Haven't had that issue personally. Could say the same with Fastway, they left a €250 electric toothbrush on my doorstep, right beside the footpath during the heatwave lockdown with everyone out walking past, there's a bloody side gate! They also lost my parcel from Wiggle last week. Not a single delivery from AnPost, DPD or Amazon has gone missing in the last 8 months since we bought our house and we've been ordering a ton of stuff. My only two deliveries from Fastway leave a lot to be desired, third time's the charm?

I'm honestly thinking of just shopping elsewhere just to avoid Fastway.

Macy0161

It really depends on the driver. At least rurally. We always had problems with Fastway, and avoided using them. I've had no issues since March with Fastway or DPD. Even if I'm not in, they know where to leave them.

I do prefer An Post though - I know they won't go missing (at least once they get to the postie!).

JazzyJ

wheelo01 wrote: »

And Amazon's own couriers are just leaving things on the step, regardless of any other available options- inside green bin, under car, etc.
I can see a lot of missing parcels in their future (certainly in Drimnagh)

I'd someone from the road behind us call into our house only yesterday looking for a laptop that was said to have been delivered but had gone missing!

CramCycle

Stupidly agreed to order something from CRC for a friend, ordered over a fortnight ago, handed to fastway the next day, hasn't been scanned once since they received it. I realise everyone is busy at this time of year, but they haven't even acknowledged they have it so you can't even call around to them. Nothing critical but jaysus, they are still really sh1te.

DaveyDave

CramCycle wrote: »

Stupidly agreed to order something from CRC for a friend, ordered over a fortnight ago, handed to fastway the next day, hasn't been scanned once since they received it. I realise everyone is busy at this time of year, but they haven't even acknowledged they have it so you can't even call around to them. Nothing critical but jaysus, they are still really sh1te.

I'll be talking my business elsewhere from now on. If a business wants to cheap out and use the least reliable courier at the cost of customer satisfaction then they can get stuffed. I'll use other companies for random misc bits I might need. I do little cycling these days so fortunately it's just servicing bits at the local bike shop and I'll get tyres online since I'm not using Contis which rules out any local availability.

It's a shame if you need something in a hurry. Nothing stopping Wiggle/UK stuff having express with DPD or the like.

CramCycle

DaveyDave wrote: »

I'll be talking my business elsewhere from now on. If a business wants to cheap out and use the least reliable courier at the cost of customer satisfaction then they can get stuffed. I'll use other companies for random misc bits I might need. I do little cycling these days so fortunately it's just servicing bits at the local bike shop and I'll get tyres online since I'm not using Contis which rules out any local availability.

It's a shame if you need something in a hurry. Nothing stopping Wiggle/UK stuff having express with DPD or the like.

They used too as well, not sure why they got rid of it, I am sure someone done a cost/benefit analysis and this made sense on paper. Personally this is the first time in over a year I have used them, instead going with other EU retailers who give you an expected shipping date, use DPD or DHL and it is tracked consistently from door to door bar the first day for pickup. It costs a tenner from any of them and typically the price is the same or lower than CRC to the point that you make that back if you have a few items. Other than that, its been my LBS. Only ordered this for a friend and there was insistence on a brand/colour/size, never again though.

Ordered from Bike components the other day. On ordering one item was delayed and they said at the bottom, if you proceed, shipping date will be the 17th, shipped yesterday, in airport today, I expect it tomorrow or Friday, simples.

Also just found out that Merlin cycles are going through Fastway, and unless they stop and a Brexit agreement is reached, guess I will be leaving them as well.

Seth Brundle

I recently bought some Swisstop pads from CRC.
Just got an email from CRC telling me that there was a data breach within the Fastway database...

Dear Customer,

We are writing to inform you about a data breach at one of Chain Reaction Cycles’ suppliers, Fastway Couriers.

Limited customer contact details are shared with our couriers for delivery purposes and, as a result, some CRC customers are amongst those that have been impacted by this. This incident is not a breach of any CRC systems.

On 24th February 2021, during planned database updates by Fastway, some data was vulnerable for a short period of time. This was identified and contained by Fastway on 26th February 2021 but unfortunately, during the intervening period, elements of their database were accessed.

If you are receiving this email, your data has been identified as one of the affected accounts.

No financial information is stored within Fastway, and we can therefore confirm that no personal financial or payment card data is at risk. Additionally, no passwords were exposed as a result of the attack.

The data exposed was:
Name (first, surname)
Delivery Address
Email Address
Phone number

At CRC we take data protection very seriously.

We have reported the incident to the relevant authorities, as have Fastway Couriers. We will continue to work with Fastway to review data protection measures and processes going forward.

You do not need to take any additional action. However, while no passwords were exposed, our recommendation to customers is always to remain vigilant for any unusual or unexpected activity on your email and to maintain strong passwords or phrases which are unique to each account.

We would like to take this opportunity to apologise to our customers, and offer our assurances that CRC continues to strive to improve our data protection practices and those of our partners and vendors.

If you would like to discuss this further, or if you have any additional concerns, please reply to this email. You can also read more about our privacy policy here.

Graham Joslin
CRC Data Protection Officer

Drake66

I just got the same email as well. I'm not very impressed to say the least

oisinog

Drake66 wrote: »

I just got the same email as well. I'm not very impressed to say the least

You really can't blame CRC for it, Fastway deliver for a hell of a lot of companies so you get other similar emails

Eamonnator

oisinog wrote: »

You really can't blame CRC for it, Fastway deliver for a hell of a lot of companies so you get other similar emails

I got the same email and I do blame CRC for it. I am CRC's customer. I deal with them, if I have a problem with a CRC order, I take it up with them, nobody else.

Mr. Cats

Got the same email but from Wiggle. I haven’t got anything from CRC. My most recent order was from Wiggle so I wonder if it’s a subset of users - ie where you have recently ordered from them.

Searchers

I got the e-mail also. It is quite vague about the actions being taken to address the situation. I expect them to tell us more on this aspect as soon as possible.

oisinog

Eamonnator wrote: »

I got the same email and I do blame CRC for it. I am CRC's customer. I deal with them, if I have a problem with a CRC order, I take it up with them, nobody else.

But Why is it CRCs fault? Would you blame your credit card provider if somewhere you bought goods from was hacked.

Eamonnator

oisinog wrote: »

But Why is it CRCs fault? Would you blame your credit card provider if somewhere you bought goods from was hacked.

Apples and oranges.

Seth Brundle

oisinog wrote: »

But Why is it CRCs fault? Would you blame your credit card provider if somewhere you bought goods from was hacked.

In fairness, CRC should ensure that they data they provide to their distributors is appropriately protected.
It is on them from a GDPR perspective as they are the principal data controllers.

Macy0161

oisinog wrote: »

But Why is it CRCs fault?

Because they made the decision to stop using An Post?

talkabout

I got the same email but nothing from Fastway. Its quite a serious breach, name, address and telephone number. Should we not be hearing from Fastway on what action they are taking?

Eamonnator

talkabout wrote: »

I got the same email but nothing from Fastway. Its quite a serious breach, name, address and telephone number. Should we not be hearing from Fastway on what action they are taking?

And email address.

ddubs

I got the same email too. Seriously unimpressed, that’s a very significant breach.

Fastway are the absolute worst, I shop quite a bit from CRC and Wiggle and the delivery times are atrocious, tracking irrelevant, and have had a few bad experiences with actually delivery.

I’ve been considering it for a while now and this is very much the straw that broke the camels back. Will be taking my business elsewhere while CRC retain the services of Fastway.

I like to give my business to an (norther) Irish company but the likes of Alltricks and BikeInn are just as cheap and delivery times from the continent is on par and carried by reputable couriers.

Seth Brundle

Looks like Littlewoods customers are also affected by the breach based on this thread in the Legal Discussion forum...
https://touch.boards.ie/thread/2058167795/1/#post116551381

CramCycle

With the money saved from giving up the booze I have taken to paying more to LBS and CSS. I tried to support CRC but since they no longer run anything bar the shop out of the North, I don't feel bad anymore. I don't think your supporting jobs up North by buying from them anymore but am open to correction.

Plastik

The hackers are still waiting for the information to arrive. A tracking link has been provided but there are no scans yet on the system after a week. Secretly, Chainreaction are hoping that the information is returned to them for no apparent rhyme or reason without delivery having been attempted.

crosstownk

I received the email this morning. I ordered Monday 1st and it was delivered Monday 8th. I was given a tracking number by CRC but the Fastway website didn't return any result - not even the usual 'no scans' result.

I assume that I was informed by CRC rather than Fastway as I'm CRC's customer - not Fastway's. Fastway appear to have informed their customer - CRC.

eeeee

I got the same email from CRC.
Given how Fastaway run their business I am not surprised with the fcuk up, the fact that it went on for 2 days or the fact that their systems are so shyte and I'm guessing underresourced they got hacked.
That said I know nothing of these systems.
But it's a pisser. Am not happy. I stopped using CRC and Wiggle when they started using Fastaway, CSS too, but there were pursuit bars for €7 so I got a few bits for free delivery #falseeconomy
Never again!

andy69

I got the mail as well - just wondering if people are going to switch their email addresses? Nightmare to have to do that...reminds me of the thoughts of switching banks!

But, 'someone' has your

- Name
- Postal Adddress
- Phone Number
- Email address

...so, that's pretty much ALL of your 'primary key' data which identifies you specifically. Only missing a password and so I wonder if someone could request a password reset using your email address and phone number combo?

Eamonnator

At least, we're not alone.
Details of 446,143 deliveries were hacked according to The Journal.

https://www.thejournal.ie/fastway-data-breach-customer-details-5378528-Mar2021/

Searchers

I bought from CRC after checking that the items I wanted weren’t available in LBSs. Won’t be purchasing again unless we get far more satisfactory info in relation to their service which used to be far superior when they used An Post.

Eamonnator

Another report about Fastway's hacking.

https://waterfordwhispersnews.com/2021/03/12/fastway-couriers-deliver-news-of-customer-data-breach-4-days-late-to-the-wrong-house/

CramCycle

Searchers wrote: »

I bought from CRC after checking that the items I wanted weren’t available in LBSs. Won’t be purchasing again unless we get far more satisfactory info in relation to their service which used to be far superior when they used An Post.

CRC don't deal out of the North in regards online stuff anymore as far as I can tell, you would be better off ordering from one of the big European companies, they tend to have really great predictions on stock, cheaper than wiggle who somehow fluffed using NI as a trading hub. You'd have to wonder who runs Wiggle day to day as they have missed so many tricks in relation to Brexit.

on_the_nickel

I see the track my parcel at the end of this page https://www.chainreactioncycles.com/staticcontent/postageInfoPage.jsp refer to An Post deliveries, is this new? If they've dumped Fastway for An Post, I'll use them again.

CramCycle

on_the_nickel wrote: »

I see the track my parcel at the end of this page https://www.chainreactioncycles.com/staticcontent/postageInfoPage.jsp refer to An Post deliveries, is this new? If they've dumped Fastway for An Post, I'll use them again.

I'd like to hope so but I know another one of their pages still had an An Post link even though they used Fastway so possibly just not updated.

duffman13

CramCycle wrote: »

I'd like to hope so but I know another one of their pages still had an An Post link even though they used Fastway so possibly just not updated.

I just ordered something last night, fastway tracking number. Thankfully fastway locally are actually grand

on_the_nickel

duffman13 wrote: »

I just ordered something last night, fastway tracking number. Thankfully fastway locally are actually grand

Thanks, I won't be using them so, Fastway around here are sh!tehawks.

DaveyDave

Interesting...

https://www.reddit.com/r/DevelEire/comments/m7rtm4/about_data_leaks_from_fastway_couriers/

paddydriver

DaveyDave wrote: »

Interesting...

https://www.reddit.com/r/DevelEire/comments/m7rtm4/about_data_leaks_from_fastway_couriers/

As someone working in IT Security related business for a long time.. that's a fun read. They blamed their contractor for leaving the data in the wind for 24 hours.. someone really fooked up.

on_the_nickel

DaveyDave wrote: »

Interesting...

https://www.reddit.com/r/DevelEire/comments/m7rtm4/about_data_leaks_from_fastway_couriers/

Leaving customer's personal stuff in the public domain for long periods of time? They're consistent at least.

mamax

Just said I'd post here and see if anyone has ordered from crc this week, it's been 37 hours since I placed order and its not been marked as dispatched yet, never took this long before, order says processing and at the time of placing order it said items were in stock.

Eamonnator

Against my better judgement, I ordered from CRC on 24th, Order was dispatched on 25th and delivered on 29th.

G1032

mamax wrote: »

Just said I'd post here and see if anyone has ordered from crc this week, it's been 37 hours since I placed order and its not been marked as dispatched yet, never took this long before, order says processing and at the time of placing order it said items were in stock.

I've ordered a few times off them lately. I wouldn't necessarily mind that. I had one ordered delivered when it was still marked as processing. Not had any issues lately to be fair. 4 days typically from order to delivery

sparrowcar

I ordered last night, not in any rush but the estimated delivery days was 8 :eek:
Jesus the next day delivery hay days are long gone