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Aramex (a disgrace)

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  • 12-11-2019 9:23am
    #1
    un5byh7sqpd2x0
    Closed Accounts Posts: 1,862 ✭✭✭


    I ordered a TV from you last Friday morning. At lunchtime on the same day I received an SMS message from Aramex stating that delivery would be in 2 working days from then - i.e. today, so I took today off.

    10 minutes ago, I received exactly the same SMS message. What's going on? Have I wasted a day's annual leave? Do I need to take Thursday off too? Will I receive another SMS on Thursday to say it's going to be another 2 working days as it's still showing as not shipped on your website?


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    #2
    un5byh7sqpd2x0
    Closed Accounts Posts: 1,862 ✭✭✭un5byh7sqpd2x0


    Lucky I didn't go to work after the apparent rescheduling, because it's just been delivered!


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    #3
    Richersounds.ie: Kenny
    Company Representative Posts: 17,277 ✭✭✭✭Richersounds.ie: Kenny


    Alan Prehistoric Scoreboard wrote: »
    I ordered a TV from you last Friday morning. At lunchtime on the same day I received an SMS message from Aramex stating that delivery would be in 2 working days from then - i.e. today, so I took today off.

    10 minutes ago, I received exactly the same SMS message. What's going on? Have I wasted a day's annual leave? Do I need to take Thursday off too? Will I receive another SMS on Thursday to say it's going to be another 2 working days as it's still showing as not shipped on your website?
    Hi Alan Prehistoric Scoreboard.

    I do apologise for the mix up with the Aramex text messages.

    I will need to check with them to see what happened with the double text message.
    There would have also been a contact number in the text so that you would be able to contact the courier directly should there be any issues. 
    There was no one here in the office at 8:30am when you first posted as we don't have staff in the building until 9am.

    I'm glad that the order did arrive when first stated it would and I will get Aramex to investigate how the 2nd message went out to you.


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