Vodafone Black Friday Sale

WestWicklow1

gerard2210 wrote: »

Ordered the phone (A21s) on 14/11. Status moved to "awaiting pick up" today. (Friday 20/11). Thought it might be cancelled.

Yep, me too. Exactly the same date ordered and status changed to "Order Completed - Awaiting Pickup" also.

Now we can just blame An Post

WestWicklow1

Curb Your Enthusiasm wrote: »

Can't get over how sh1te their website is too.. The interface is woeful. Borderline unusable. Who designs this stuff?

Not sure who is responsible for the web design but they were obviously paid peanuts!!

Quackster

Curb Your Enthusiasm wrote: »

Are you all using 48 / Lyca sims to order online? Store told me those networks were specifically excluded from the offer so may be why online orders are failing...

So the original offer T&Cs posted on the Vodafone website, 'Pay as you go Black Friday switching offer', exclude Lyca and Tesco Mobile.

I see there are now another set of T&Cs, 'Pay as you go Black Friday and Christmas switching offer' that exclude 48 as well as Lyca and Tesco Mobile.

To add to the confusion, the original set of T&Cs are still there.

So it would be useful to know if any of you whose orders haven't been cancelled used a 48/Lyca/TM SIM. And conversely, if anyone who used an Eir SIM had their order cancelled.

gerard2210

Quackster wrote: »

So the original offer T&Cs posted on the Vodafone website, 'Pay as you go Black Friday switching offer', exclude Lyca and Tesco Mobile.

I see there are now another set of T&Cs, 'Pay as you go Black Friday and Christmas switching offer' that exclude 48 as well as Lyca and Tesco Mobile.

To add to the confusion, the original set of T&Cs are still there.

So it would be useful to know if any of you whose orders haven't been cancelled used a 48/Lyca/TM SIM. And conversely, if anyone who used an Eir SIM had their order cancelled.

I switched from Tesco and got the phone.

DopeTech

Quackster wrote: »

So the original offer T&Cs posted on the Vodafone website, 'Pay as you go Black Friday switching offer', exclude Lyca and Tesco Mobile.

I see there are now another set of T&Cs, 'Pay as you go Black Friday and Christmas switching offer' that exclude 48 as well as Lyca and Tesco Mobile.

To add to the confusion, the original set of T&Cs are still there.

So it would be useful to know if any of you whose orders haven't been cancelled used a 48/Lyca/TM SIM. And conversely, if anyone who used an Eir SIM had their order cancelled.

I used a 48 sim, ordered last Friday, delivered Wednesday.

Curb Your Enthusiasm

WestWicklow1 wrote: »

Yep, me too. Exactly the same date ordered and status changed to "Order Completed - Awaiting Pickup" also.

Now we can just blame An Post

Did ye use eir sim cards to port over?

WestWicklow1

Curb Your Enthusiasm wrote: »

Did ye use eir sim cards to port over?

No, I used a lyca sim on 14th.

Curb Your Enthusiasm

WestWicklow1 wrote: »

No, I used a lyca sim on 14th.

That's gas. Their T and Cs state they don't accept Lyca, Tesco or 48...

Ridiculous. No one seems to have a clue in store or online so. As that's what my cancellations were blamed on (48 sim)

Deedee4

I signed up and requested to port a number from 48. I cannot track my order online as I cannot sign up to MyVodafone so no idea where I stand only that the money has been taken from my account

WestWicklow1

Deedee4 wrote: »

the money has been taken from my account

That's one of the few things vf don't have a problem doing

Roberto_gas

Delivery Status Date
Order in progress - 2020-11-20T14:48:18.000Z

Progress lol !! Moved from waiting for pick up to Order in Progress !

carbsy

Deedee4 wrote: »

no idea where I stand only that the money has been taken from my account

They took 2 €40s from my account then cancelled my orders.God knows when I'll see the money. I wouldn't mind but I'm not exactly flush at the moment and was waiting a few months for a good deal so I could get a phone. They've really ruined my week the fúckers.

Patsy167

Looks like Leo and Eamon Ryan have been reading our complaints on Boards and are listening!

https://www.rte.ie/news/business/2020/1120/1179419-eir-vodafone-complaints/

Two Government ministers have met with Eir and Vodafone, separately, to voice concerns about ongoing issues with the customer service they are providing.

The Tánaiste and Minister for Enterprise, Trade and Employment Leo Varadkar and Communications Minister Eamon Ryan held the meetings this morning.

WestWicklow1

The chief executive of Eir, Carolan Lennon, and other representatives are due to appear before the Oireachtas Committee on Transport and Communications next Wednesday.

The above should be broadcast if anyone's interested in watching. Presumably here.... https://www.oireachtas.ie/en/oireachtas-tv/ in room 1,2,3 or 4

CyberGhost

yabadabado wrote: »

Another order cancelled ,they really are a disgrace.

I wouldn't mind the phone isn't even for me.€120 waiting to be refunded and the customer service rep's haven't a clue what they are doing.

It's not just them, the "support" they escalate it to, is equally as useless.

The worst of all is I know exactly how these companies work because I have an experience working in that field.

Here's what happens: this person on the phone, who has no clue, creates a support ticket. Then some junior gets assigned that ticket. Realizes it's something they don't know or have not encountered before, instead picks up an easy ticket and does that. Meanwhile the ticket that was created for me gets lost in the sea of tickets. The end.

So unless somebody with authority really pushes for things, they won't get done.

I had an issue where I bought a SIM from a Vodafone store and I asked for the content block (what a joke in the first place!) to be disabled. But websites (Reddit, Mega.nz, and those good ones...) are still blocked. I've been on to them over and over, escalating tickets. Nothing is done!

Then I bought another SIM from their store just as a test, online this time. And that one came with content block disabled. But I did not move my number at that time.

Turns out I cannot update the SIM with my old number so I had to buy another SIM and I went to their store and bought it thinking the first one must've been an anomaly. Guess what? The content is blocked and it won't unblock.

What is happening here most likely is that the batch of SIMs is probably provisioned incorrectly on their systems. And they either don't know how to fix it or don't want to fix it. I got in touch with them again and again nothing is done.

Dealing with telecommunication companies is a nightmare! And it's even worse because I know how hopeless it is to try to get them to do anything else other than something super easy like changing your name. Really, it's like gazelles crossing a river in Africa, whoever crosses it is OK, but some get eaten by crocodiles. Just the way it works.

What I'll do is: once this plan is over, I'll move the number to three, use that for a month and then move it back (through online order this time) and hope that everything turns out OK.

starlit

Curb Your Enthusiasm wrote: »

Can't get over how sh1te their website is too.. The interface is woeful. Borderline unusable. Who designs this stuff?

Their website is not the best I've often had trouble logging into my account on a pc device but no issues going into app on phone. I've ordered from them before and no issue I remember getting items within 2 days but I think with the way things are could take 5-7 days to deliver with an post which are likely in undated at the moment.

starlit

I say what has happened a lot more people are working from home and not as many are working in store or at headquarters. Maybe things might ease once current level 5 restrictions are lifted.

DopeTech

starlit wrote: »

I say what has happened a lot more people are working from home and not as many are working in store or at headquarters. Maybe things might ease once current level 5 restrictions are lifted.

The website was brutal well before covid.

starlit

It was but has not improved over the years. What I mean by issues with orders are likely most people are working from home and can't keep up with the orders. Could just be the website itself having issues with orders.

piplip87

yabadabado wrote: »

I've spent the last hour trying to get the order ro process. Get as far as entering my name and address and then I get error message and can't move onto the last stage to pay and complete the order.

Its half working as I got an email to say I'd registered my account etc.

Tried everything and no joy .

Are you using a new sim to change over to Vodafone. Sometimes the port gets rejected. Happened to me last year with a new meteor sim. Had to top up by a 5er and make a call before EIR woukd release the number.

Roberto_gas

starlit wrote: »

It was but has not improved over the years. What I mean by issues with orders are likely most people are working from home and can't keep up with the orders. Could just be the website itself having issues with orders.

Many people got free phones as well after support refunding and phone turning up later..absolute mockery along with no reason cancellation

Only fair point to them is people are just buying new sims and porting and they allow it😄😄

DopeTech

Roberto_gas wrote: »

Only fair point to them is people are just buying new sims and porting and they allow it😄😄

And long may it continue!!

starlit

Roberto_gas wrote: »

Many people got free phones as well after support refunding and phone turning up later..absolute mockery along with no reason cancellation

Only fair point to them is people are just buying new sims and porting and they allow it😄😄

I see so are people just buying new phones with new numbers/sim and then changing it back to their original one?

Roberto_gas

starlit wrote: »

I see so are people just buying new phones with new numbers/sim and then changing it back to their original one?

Not even that just get a new sim, port and throw new voda sim in the bin😄😄 atleast thats what i do

starlit

Its no different to buying sim free without a sim or getting prepay sim and then changing it to a bill pay sim or vice versa!?

Curb Your Enthusiasm

starlit wrote: »

It was but has not improved over the years. What I mean by issues with orders are likely most people are working from home and can't keep up with the orders. Could just be the website itself having issues with orders.

These orders are shipped from a Fonua warehouse somewhere in Dublin, nothing to do with people working remotely. Most of VFs service staff are outsourced in Asia anyway.

No excuse for rubbish service and zero communication when they cancel an order without reason.

yabadabado

piplip87 wrote: »

Are you using a new sim to change over to Vodafone. Sometimes the port gets rejected. Happened to me last year with a new meteor sim. Had to top up by a 5er and make a call before EIR woukd release the number.

The sim im using tonport has been used previously.
VF simply don't have a clue and if this phone was for myself I'd have walked away by now but its an Xmas present so stuck trying.
Made another order today and thats it then ,I'll go elsewhere.

physioman

Roberto_gas wrote: »

Delivery Status Date
Order in progress - 2020-11-20T14:48:18.000Z

Progress lol !! Moved from waiting for pick up to Order in Progress !

Alot of changes in 1 day! Same happened to me. Just checked tracking id on an post website and now an post have picked it up. Will get it by next Tuesday hopefully

Roberto_gas

physioman wrote: »

Alot of changes in 1 day! Same happened to me. Just checked tracking id on an post website and now an post have picked it up. Will get it by next Tuesday hopefully

Same here !!

WestWicklow1

physioman wrote: »

Alot of changes in 1 day! Same happened to me. Just checked tracking id on an post website and now an post have picked it up. Will get it by next Tuesday hopefully

20 November 2020 16:43

We have your post in DUBLIN 11

Curb Your Enthusiasm

Lucky you!!

Their live chat reps are useless. I feel sorry for them as they clearly don't understand what you're asking them, probably trying their best but clearly outsourced.

Can't even get the 6 digit code to register for an account to check my order.. The pin code arrives like an hour after you request it, to sign in, and by then it's expired..

physioman

Curb Your Enthusiasm wrote: »

Lucky you!!

Their live chat reps are useless. I feel sorry for them as they clearly don't understand what you're asking them, probably trying their best but clearly outsourced.

Can't even get the 6 digit code to register for an account to check my order.. The pin code arrives like an hour after you request it, to sign in, and by then it's expired..

Yeah I had the same problem initially. Took a couple of days as I kept asking for a new code. Got there eventually

Roberto_gas

physioman wrote: »

Yeah I had the same problem initially. Took a couple of days as I kept asking for a new code. Got there eventually

I use my same account now they fixed error of logging in for existing customers and it works now

Berberis

Ah I knew I could rely on Vodafone. Just got a text from an Post to inform they be delivering a package to me within next 3 working days.

Curb Your Enthusiasm

Berberis wrote: »

Ah I knew I could rely on Vodafone. Just got a text from an Post to inform they be delivering a package to me within next 3 working days.

What sim provider did you use?

gerard2210

Curb Your Enthusiasm wrote: »

Lucky you!!

Their live chat reps are useless. I feel sorry for them as they clearly don't understand what you're asking them, probably trying their best but clearly outsourced.

Can't even get the 6 digit code to register for an account to check my order.. The pin code arrives like an hour after you request it, to sign in, and by then it's expired..

I had the same issue last Saturday, tried about a dozen times but the email took over an hour to come through. I tried early on Sunday morning and got the code almost straight away.

Berberis

Curb Your Enthusiasm wrote: »

What sim provider did you use?

I had an old 3 sim card that I bought during the summer to put in a mobile wifi for a month. So credit was gone but number still active so it could take calls and receive texts

carbsy

Yes... Their chat agents don't seem to have a clue and are clearly in a different Country. Told me yesterday that my order was in the process of being picked and congratulated me on my ' shiny new phone '. Got back onto chat today and order cancelled again with money taken AGAIN. Jesus it's pushed me over the edge with them atm.

Mav11

carbsy wrote: »

Yes... Their chat agents don't seem to have a clue and are clearly in a different Country. Told me yesterday that my order was in the process of being picked and congratulated me on my ' shiny new phone '. Got back onto chat today and order cancelled again with money taken AGAIN. Jesus it's pushed me over the edge with them atm.

Egypt apparently. Had a good chat with one while renegotiating my home broadband contract:D

yabadabado

Mav11 wrote: »

Egypt apparently. Had a good chat with one while renegotiating my home broadband contract:D

Hahaha

I had a serious communication issue with a fella today.
"I need to talk to someone about my order" and he started explaining he couldn't talk about that .

I was thinking wtf ,i eventually realised he thought I was saying my father.

castle2012

Curb Your Enthusiasm wrote: »

Will more than likely be cancelled without notification.

I have been charged for the phone. But I will let you know.

Curb Your Enthusiasm

castle2012 wrote: »

I have been charged for the phone. But I will let you know.

They charge you straight away. But often cancel the following day.

mburke

I ordered the Samsung A21 yesterday and got an order id. I setup my vodafone and yesterday it said order submitted, today no information and no place that I can see to check the status of the order.

Is there any link for checking status?

Roberto_gas

Tracking was working yesterday and today stopped working lol..what a mess..i am sure its on its way to me but still

physioman

Roberto_gas wrote: »

Tracking was working yesterday and today stopped working lol..what a mess..i am sure its on its way to me but still

Mine was delivered this morning. Very quick

dezzo

Ordered mine on the 17th and got delivered this morning

kala85

How much does it cost to get the Samsung unlocked and do you have any websites where I can get it unlocked

DopeTech

kala85 wrote: »

How much does it cost to get the Samsung unlocked and do you have any websites where I can get it unlocked

It comes unlocked out of the box.

Patsy167

kala85 wrote: »

How much does it cost to get the Samsung unlocked and do you have any websites where I can get it unlocked

https://www.ebay.co.uk/itm/UNLOCK-CODE-SAMSUNG-A21s-A71-A51-A41-A70-A50-A40-A20E-Three-Vodafone-Eir-Ireland-/111795693132

devil-80

Anyone got white colour. Still waiting from 17.11