Charged early termination fee in error

Salary Negotiator

I switched from EI at the end of October and was subsequently charged a €50 early termination fee, this was then applied against my final bill and my account is now €11 in credit. 

Can you return this to me as quickly as you took it?

I'd also like to know why I was charged this fee when I was already out of contract, a fact confirmed by your customer service department before I switched and after. Nor did I receive advance notice of the Direct Debit, which afaik is a requirement of the Direct Debit scheme.

Electric Ireland: Una

Hi Salary Negotiator,

We are so sorry that this error occurred.

We will assist further with the account details and will send you a private message for those now.

Kind regards,
Una

Delta2113

You have just robbed me off  €50 exit fee. I want it back now?

Salary Negotiator

Delta2113 wrote: »

You have just robbed me off  €50 exit fee. I want it back now?

Seems to be a regular occurrence.

In my case I was told it was because the contract length had been set to 13 months in error which seems strange as I doubt EI have 13 month contracts.

Money was refunded easily enough.

Delta2113

Any agent free that I can send my details about being charged an exit fee?

Thanks

Electric Ireland: Una

Hi Delta2113,

We are so sorry about the error.

We have sent you a private message.

Kind regards,
Una

Delta2113

PM sent -thanks Una.