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Amazon Echo Dot 6.34GBP (22GBP with 15.66GBP cashback)

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    #272
    tonyfillony
    Registered Users Posts: 274 ✭✭tonyfillony


    Success . It was painful getting , had to log 2 support tickets but all went payable in the last few days . just waiting on my Amazon voucher now


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    #273
    S.G.M.
    Closed Accounts Posts: 331 ✭✭S.G.M.


    tonyfillony wrote:
    Success . It was painful getting , had to log 2 support tickets but all went payable in the last few days . just waiting on my Amazon voucher now


    I'm still waiting. How do you log a ticket. I tried emailing support but they say the email is no longer in use.


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    #274
    tonyfillony
    Registered Users Posts: 274 ✭✭tonyfillony


    S.G.M. wrote: »
    I'm still waiting. How do you log a ticket. I tried emailing support but they say the email is no longer in use.

    https://www.topcashback.co.uk/account/enquiries/
    and log a ticket there


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    #275
    S.G.M.
    Closed Accounts Posts: 331 ✭✭S.G.M.


    tonyfillony wrote:
    and log a ticket there

    It's saying no available click found.


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    #276
    duffer247
    Registered Users Posts: 259 ✭✭duffer247


    S.G.M. wrote: »
    It's saying no available click found.

    I also haven't received payment. Tried to log a ticket but its saying no transaction found


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    #277
    S.G.M.
    Closed Accounts Posts: 331 ✭✭S.G.M.


    duffer247 wrote:
    I also haven't received payment. Tried to log a ticket but its saying no transaction found

    There seems to be no email to contact them either. Joke. Last time I use it.


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    #278
    S.G.M.
    Closed Accounts Posts: 331 ✭✭S.G.M.


    Anyone any ideas how to get around this?


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    #279
    kenyard
    Registered Users Posts: 942 ✭✭✭kenyard


    i filled in a claim with my amazon order number on 9th december.
    it went "on ice" for 14 days.
    went to review after that.
    it got updated on 12th february.
    i accepted update for 0.67c.
    so it took over 2 months...

    claim system worked for me but i did order within the valid period for it.
    ive used them a few times since.
    the site gets a referral fee for you going to another site from them if you make a purchase.
    they split the referral with you.
    simple business model and its win-win.

    the few times iv done it, i have found what i want, open topcashback in chrome (as my normal browser is anti tracking so it doesnt work) and then purchase it as normal after going through topcashback


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    #280
    johnnykilo
    Registered Users Posts: 1,176 ✭✭✭johnnykilo


    S.G.M. wrote: »
    It's saying no available click found.
    S.G.M. wrote: »
    Anyone any ideas how to get around this?

    I think you're out of luck! If TopCashback hasn't got a record of you clicking through from their website to Amazon then there's not a lot they can do, hence the reason there's no option to raise a ticket about this transaction; because as far as they're concerned there's been no activity on your account.

    I appreciate it's a pain in the arse for you, but I can see it from their point of view too. As long as you're logged into TopCashback and you go to click through to a Merchant, the Merchant site will always open in a new tab and in the previous tab there'll be a pop-up saying they've logged your visit to the Merchant. I'm guessing for whatever reason this didn't happen for you?


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    #281
    Tar.Aldarion
    Moderators, Science, Health & Environment Moderators, Social & Fun Moderators, Society & Culture Moderators Posts: 60,096 Mod ✭✭✭✭Tar.Aldarion


    I had no click either but I contacted them and they sorted it, can't remember what I chose, but just had to get through to them. They could see that the 15 was pending.


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