Amazon Echo Dot 6.34GBP (22GBP with 15.66GBP cashback)

brightkane

Finally went payable . Added revolut sort and account number so waiting 72 hrs before it allows me to withdraw

toby2111

Lads,mine hasnt been made payabe for ages so I emailed them last week. They sent back this reply-"They were offering 3% cashback for Echo and Alexa devices around Black Friday but on the 9th December Amazon no longer offered any cashback on Echo and Alexa devices this is why your purchase was untracked."
From my memory ,the offer was expiring on the 10th Dec,thats why I bought on the 9th....can anyone else confirm this or are they right?Saying they wont pay out the cashback...

RoYoBo

toby2111 wrote: »

Lads,mine hasnt been made payabe for ages so I emailed them last week. They sent back this reply-"They were offering 3% cashback for Echo and Alexa devices around Black Friday but on the 9th December Amazon no longer offered any cashback on Echo and Alexa devices this is why your purchase was untracked."
From my memory ,the offer was expiring on the 10th Dec,thats why I bought on the 9th....can anyone else confirm this or are they right?Saying they wont pay out the cashback...

I earned my 15 cashback from an Amazon order placed on the 9th December. I didn't order the Echo at all - it worked for any Amazon purchase made by a new Topcash member if I recall correctly. Might be worth a further challenge, especially if you have a relevant screenshot.

tonyfillony

toby2111 wrote: »

Lads,mine hasnt been made payabe for ages so I emailed them last week. They sent back this reply-"They were offering 3% cashback for Echo and Alexa devices around Black Friday but on the 9th December Amazon no longer offered any cashback on Echo and Alexa devices this is why your purchase was untracked."
From my memory ,the offer was expiring on the 10th Dec,thats why I bought on the 9th....can anyone else confirm this or are they right?Saying they wont pay out the cashback...

I got the same message from them 2 days ago , havent had time to hcase them on it yet

ImANoob08

hey guys just a quick update from me, my money became payable as soon as i sent through a ticket so anyone stuck at confirmed maybe try that.

i just moved mine to my paypal account as i will be using that again at some stage.

Best of luck to you all and i hope it works out for everyone.

toby2111

ImANoob08 wrote: »

hey guys just a quick update from me, my money became payable as soon as i sent through a ticket so anyone stuck at confirmed maybe try that.

i just moved mine to my paypal account as i will be using that again at some stage.

Best of luck to you all and i hope it works out for everyone.

Mine still at pending after that bull**** excuse they sent me....

Cossax

toby2111 wrote: »

Mine still at pending after that bull**** excuse they sent me....

They're still waiting for Amazon to verify my purchase at this stage, 'waiting for retailer'.

Pacing Mule

I sent in a ticket and they told me it showed as being completed on the 9th December so I had to wait for 30 days after that date before they could push it to payable.

So I did. And eventually have just got a reply back saying there is no purchase showing on ym account and to lodge a ticket for untracked cashback..... Which may take up to 3 months to investigate and does not actually have a facility to claim for the 15 pounds offer.

Incompetent or scam. Maybe a bit of both!

cletus

Pacing Mule wrote: »

I sent in a ticket and they told me it showed as being completed on the 9th December so I had to wait for 30 days after that date before they could push it to payable.

So I did. And eventually have just got a reply back saying there is no purchase showing on ym account and to lodge a ticket for untracked cashback..... Which may take up to 3 months to investigate and does not actually have a facility to claim for the 15 pounds offer.

Incompetent or scam. Maybe a bit of both!

There may be a level of incompetence, or possibly they weren't prepared for the level of uptake, but considering a number of us on the thread have reported being paid out, it's unlikely to be a scam, or at the very minimum, a poor one

toby2111

Incompetent

Gumbo

Pacing Mule wrote: »

I sent in a ticket and they told me it showed as being completed on the 9th December so I had to wait for 30 days after that date before they could push it to payable.

So I did. And eventually have just got a reply back saying there is no purchase showing on ym account and to lodge a ticket for untracked cashback..... Which may take up to 3 months to investigate and does not actually have a facility to claim for the 15 pounds offer.

Incompetent or scam. Maybe a bit of both!

100% not a scam.
TCB is a large well known and well used site in the UK.
The problem here is that many people incorrectly bought, clicked incorrectly or done it too late.

I have used TCB and got my money back for this and other offers including hotels.com.

donnyvegas

kceire wrote: »

100% not a scam.
TCB is a large well known and well used site in the UK.
The problem here is that many people incorrectly bought, clicked incorrectly or done it too late.

I have used TCB and got my money back for this and other offers including hotels.com.

Definitely not a scam. I have received over £80 back in the last few months on thing I was buying anyway. Very very good site.

Donkey OTae

(excuse me, I'm slightly out of breath as I heave myself up off the ground from collapsing in shock)

Today...... I........ Finally........ Got...........my Payment to change.......... From........... Pending to Payable?!
I make it 64 days, is there gonna be anyone later than this??

jhammer

I'm still waiting..Ordered 29th November. Dont even care at this point.

kenyard

I've also gone payable today.
I had to lodge a ticket, as it didnt detect my purchase, but i used brave browser which has anti tracking technology so it was my own fault.
i have since used the site for a few ebay and 1 or 2 other amazon buys and am up to 16.29
15.67 currently payable.

finally i can say "thanks op!"
edit: it doesnt go payable until the returns period passes so you should/will always be waiting 2 months. otherwise people would buy loads of stuff and return it for free money.

S.G.M.

£15.00 still pending on my account. Why is it taking so long?

cletus

S.G.M. wrote: »

£15.00 still pending on my account. Why is it taking so long?

Email them. I did, was sorted out in 48 hours

S.G.M.

cletus wrote:

Email them. I did, was sorted out in 48 hours

Cheers. I cudnt find an email address. Wud ya have it?

cletus

support@topcashback.co.uk

tonyfillony

Success . It was painful getting , had to log 2 support tickets but all went payable in the last few days . just waiting on my Amazon voucher now

S.G.M.

tonyfillony wrote:

Success . It was painful getting , had to log 2 support tickets but all went payable in the last few days . just waiting on my Amazon voucher now

I'm still waiting. How do you log a ticket. I tried emailing support but they say the email is no longer in use.

tonyfillony

S.G.M. wrote: »

I'm still waiting. How do you log a ticket. I tried emailing support but they say the email is no longer in use.

https://www.topcashback.co.uk/account/enquiries/
and log a ticket there

S.G.M.

tonyfillony wrote:

and log a ticket there

It's saying no available click found.

duffer247

S.G.M. wrote: »

It's saying no available click found.

I also haven't received payment. Tried to log a ticket but its saying no transaction found

S.G.M.

duffer247 wrote:

I also haven't received payment. Tried to log a ticket but its saying no transaction found

There seems to be no email to contact them either. Joke. Last time I use it.

S.G.M.

Anyone any ideas how to get around this?

kenyard

i filled in a claim with my amazon order number on 9th december.
it went "on ice" for 14 days.
went to review after that.
it got updated on 12th february.
i accepted update for 0.67c.
so it took over 2 months...

claim system worked for me but i did order within the valid period for it.
ive used them a few times since.
the site gets a referral fee for you going to another site from them if you make a purchase.
they split the referral with you.
simple business model and its win-win.

the few times iv done it, i have found what i want, open topcashback in chrome (as my normal browser is anti tracking so it doesnt work) and then purchase it as normal after going through topcashback

johnnykilo

S.G.M. wrote: »

It's saying no available click found.

S.G.M. wrote: »

Anyone any ideas how to get around this?

I think you're out of luck! If TopCashback hasn't got a record of you clicking through from their website to Amazon then there's not a lot they can do, hence the reason there's no option to raise a ticket about this transaction; because as far as they're concerned there's been no activity on your account.

I appreciate it's a pain in the arse for you, but I can see it from their point of view too. As long as you're logged into TopCashback and you go to click through to a Merchant, the Merchant site will always open in a new tab and in the previous tab there'll be a pop-up saying they've logged your visit to the Merchant. I'm guessing for whatever reason this didn't happen for you?

Tar.Aldarion

I had no click either but I contacted them and they sorted it, can't remember what I chose, but just had to get through to them. They could see that the 15 was pending.