GoMo to end €9.99 per month for life offer [Now €12.99]

GM228

coldfire1x wrote: »

Log on to your account, click on Contact us, fill in the details and ask them to bar premium sms. They usually reply within a day to confirm.

Or you can do it via Chat and get instant confirmation.

Ten Pin

Outcome I emailed the company that own the site , Mobihub they said my daughter clicked on premium content banner on a google ad, three options appear telling you this is a charged service, I ask them what service they provide , I got a generic rubbish reply, they asked for screen shot of item on bill, I told them my daughter is a minor, they asked for proof, I said no, and I was going to report this to the Garda, Comreg, they agreed to refund 15€ of her 22.50, could have held out for full amount to my paypal, but more interested in blocking premium numbers to gomo. Will the Eir blocking number work.

IMO you should go back and insist on a full refund.
TBH these companies have little to no fear of Comreg (who receive revenue through PRSMS licence fees).

Never mind the nonsense about clicking on ads, that does not meet the requirements of their licence. Ask them for proof that an AGREE SMS was sent (it wasn't) and submit a Subject Access Request to find out what data they have on file and where they got it. You may find that some or all of the proof they claim to have is made up, eg in some instances they say the device used was an iPhone when the user's phone is Samsung...in other words they're chancing their arm. It's akin to someone putting a flyer in your letter box and then knocking on the door to take 50 euro for giving you absolutely nothing except a 2c piece of rubbish.

They like to pretend that a 2/3 refund is goodwill etc but they still got 7.50 profit.

They are also supposed to check age if the content is deemed inappropriate for under 18s so use that as leverage. Were there any texts actually received or was it just fresh air?

Rattlehead_ie

Just to confirm for anyone who may be interested.
I stuck GoMo sim into a Xiaomi hotspot, no config needed and away it works.

ekevosu

Ten Pin wrote: »

IMO you should go back and insist on a full refund.
TBH these companies have little to no fear of Comreg (who receive revenue through PRSMS licence fees).

Never mind the nonsense about clicking on ads, that does not meet the requirements of their licence. Ask them for proof that an AGREE SMS was sent (it wasn't) and submit a Subject Access Request to find out what data they have on file and where they got it. You may find that some or all of the proof they claim to have is made up, eg in some instances they say the device used was an iPhone when the user's phone is Samsung...in other words they're chancing their arm. It's akin to someone putting a flyer in your letter box and then knocking on the door to take 50 euro for giving you absolutely nothing except a 2c piece of rubbish.

They like to pretend that a 2/3 refund is goodwill etc but they still got 7.50 profit.

They are also supposed to check age if the content is deemed inappropriate for under 18s so use that as leverage. Were there any texts actually received or was it just fresh air?

This happened to me today and I knew it was a scam, never clicked on anything so used STOP, contacted three and then contacted the company threatening comreg and gdpr etc. They got back saying they had proof with a screenshot of when, where I clicked etc. Different phone, kids game (no kids and I don't pay games) and at a time when my phone was turned off. The gdpr document they sent with info they had on me was blank, i.e. no info. They then said they would refund the full amount "out of goodwill". They are scam artists, don't accept €15, thats how they make their money. get the full amount. Your daughter didn't accept or click on any links they say she did.

also three mobile (gomo etc) are responsible as they do nothing to stop these people bar offer to block all premium numbers. Its a joke.

Kenjataimu

Just a heads up that MMS's are 30c each.

And if you happen to send a long SMS, it might be sent as a MMS and you'll get charged as well.

Quackster

Kenjataimu wrote: »

And if you happen to send a long SMS, it might be sent as a MMS and you'll get charged as well.

That's down to your handset settings and is something you have control over.

If you don't want to accidentally send MMSs, delete your handset's APN settings.

DaveyDave

I think an MMS is when the length of an SMS is over 4 messages long? Could be wrong but I've sent some lengthy messages and haven't seen any MMS on my bills.

DopeTech

DaveyDave wrote: »

I think an MMS is when the length of an SMS is over 4 messages long? Could be wrong but I've sent some lengthy messages and haven't seen any MMS on my bills.

Or you group messages, send there's a setting to send them individually as SMS.

turbostan

bigboss1986 wrote: »

Prob.that was answered 1000's times but can I use Revolut or Curve?I might give them a go in April

Signed up 2 or 3 months ago, with Revolut, seamless.

naughto

How strict are they with the 80gb allowance

With 3 at the minute 20 euro a month job

Iam in line of site with the mast with 3 and eir/gomo on it
And use it in a router

DopeTech

naughto wrote: »

How strict are they with the 80gb allowance

With 3 at the minute 20 euro a month job

Iam in line of site with the mast with 3 and eir/gomo on it
And use it in a router

Once you exceed 80gb speeds go to a crawl.

bromley52

Mr.S wrote: »

MMS? Long SMS? What year is it!?

I miss Snake

I'm in East Mayo for the last month. My Gomo sim is completely unusable for data. I get nothing. My 3 Sim is ok. Not great, but at least I get 3g.

I'm kinda surprised all operators didn't follow 3's lead and lift all data caps because of the virus

Gadgetman496

Deleted User wrote: »

I'm in East Mayo for the last month. My Gomo sim is completely unusable for data. I get nothing. My 3 Sim is ok. Not great, but at least I get 3g.

I'm kinda surprised all operators didn't follow 3's lead and lift all data caps because of the virus

Have you exceeded the 80GB?

fryup

apologies if this has been asked already....

...but is there anyway to find out how much data you've used??

fryup

so how will i know if i hit my 80gb max?

You'll get an SMS when you hit 60GB, then you'll notice the hard way when you hit 80GB.

kn

fryup wrote: »

apologies if this has been asked already....

...but is there anyway to find out how much data you've used??

Just set your data tracker to the 1st of the month. Mine seems to be accurate and they also alert you at 80% i.e. 64GB.

august12

fryup wrote: »

so how will i know if i hit my 80gb max?

Easiest method is to set it up on your mobile under the data settings, set it to start at the 1st of each month, it has always been accurate for me, you can set an alert as well to notify you when he hit a certain limit.

kn

fryup wrote: »

so how will i know if i hit my 80gb max?

Data goes to an absolute crawl. Won't be able to stream anything and even loading pages is slow.

I use a TM sim (dual sim phone) as a back up. I use a €5 tesco voucher for the €15 top up on their rewards. No contract and just using the data when required.

stanley1

Is there a limit to all you can eat data on 3 network.

Regards

stanley1

80gb on gomo seems to be strictly enforced.

Looptheloop30

Any extra charges for a conference call to 2 irish mobile numbers?

kippy

Looptheloop30 wrote: »

Any extra charges for a conference call to 2 irish mobile numbers?

Yep. About 40 bucks extra.

paddy19

kippy wrote: »

Yep. About 40 bucks extra.

I thought extras were limited to €30 a month.

We have an out of plan spend limit of €30. This means you can spend up to €30 on charges that are not included in your plan. This includes Premium Rate Services such as 1890/1850 numbers, any non-standard text messages, roaming over the EU cap, roaming outside the EU and international calls and texts.

Gooser14

paddy19 wrote:

We have an out of plan spend limit of €30. This means you can spend up to €30 on charges that are not included in your plan. This includes Premium Rate Services such as 1890/1850 numbers, any non-standard text messages, roaming over the EU cap, roaming outside the EU and international calls and texts.

1850/1890 calls are now included in the plan. This has been the case since Dec 19 I believe.

cormie

Hey folks, I've been with GOMO Since the week they launched and service has been fine and I've saved a lot compared to my own plan.

Thankfully, nothing has "gone wrong" with service, but I've had 3 or 4 questions for Customer Service and have found them to be pretty terrible at responding, I think I've managed to speak to them once over live chat, never had any response to emails.

Anyway, maybe someone here knows. I'm considering getting a second sim card and I'm just wondering is it possible to have 2 sims on the one account and have both come out via direct debit at the same time?

Nigel Fairservice

cormie wrote: »

Hey folks, I've been with GOMO Since the week they launched and service has been fine and I've saved a lot compared to my own plan.

Thankfully, nothing has "gone wrong" with service, but I've had 3 or 4 questions for Customer Service and have found them to be pretty terrible at responding, I think I've managed to speak to them once over live chat, never had any response to emails.

Anyway, maybe someone here knows. I'm considering getting a second sim card and I'm just wondering is it possible to have 2 sims on the one account and have both come out via direct debit at the same time?

You can have 2 sims on the one account charged to the same debit/credit card.

cormie

Thanks a lot, is that the max per account, or you can have as many as you want? And how would I go about ordering to make sure it's on the same account?

jrmb

cormie wrote: »

Thanks a lot, is that the max per account, or you can have as many as you want? And how would I go about ordering to make sure it's on the same account?

Actually you can have up to four lines per account now. Just sign into your My GoMo account and ask for an additional SIM. Remember that you'll be charged 12.99 per month for the second line.

cormie

Hey thanks a lot for that

whodafunk

Hey. Is there any delay ordering GoMo sims at the minute given the current situation? Thanks

Looptheloop30

Looptheloop30 wrote: »

Any extra charges for a conference call to 2 irish mobile numbers?

I've been told that as long as they are to numbers on an Irish network then they are included in the plan.

For what it's worth

MEGA BRO WOLF 5000

Has anyone had periods of the internet being unusable for a few hours at a time? Two separate days over the last two weeks it’s just been crawling for me. It’s back to normal again today. No other complaints. Great service so far.

theShire

Hunky Monster wrote: »

Has anyone had periods of the internet being unusable for a few hours at a time? Two separate days over the last two weeks it’s just been crawling for me. It’s back to normal again today. No other complaints. Great service so far.

For me it's very slow every evening from 5ish on.
When working from home I can use my phone as a hotspot for remote working from 6am to 3pm without problem but after that I can barely browse Twitter or watch YouTube/Netflix on the phone.
It has to be a capacity issue on the eir network/masts where I am as a few km up the road it works flawlessly even in the evenings

Snukka

theShire wrote: »

For me it's very slow every evening from 5ish on.
When working from home I can use my phone as a hotspot for remote working from 6am to 3pm without problem but after that I can barely browse Twitter or watch YouTube/Netflix on the phone.
It has to be a capacity issue on the eir network/masts where I am as a few km up the road it works flawlessly even in the evenings

The 4g is gone completely for me since 4pm, only getting 3g by manually selecting it, seems plenty more with same issue today with eir/gomo going by Twitter etc. But yeah other then that the speeds have been a disaster since lockdown etc, its maxed out !!!

WashYourHands

Has anyone cancelled? I had planned to move to GoMo from Three but can't be arsed. Wondering how easy it is to cancel..

jimmycrackcorm

WashYourHands wrote: »

Has anyone cancelled? I had planned to move to GoMo from Three but can't be arsed. Wondering how easy it is to cancel..

The OH was going to move to gomo from three and rang to cancel. Three offered her the same deal for twelve months. So worth the slight inconvenience of ringing them to say you're thinking of moving. Especially with no data looks effectively.

I moved two numbers and save 30 a month. No brainer.

TheDriver

I did a speed test yesterday, got 82 down, 28 up

DaveyDave

Got 10Mb speeds last week with full signal and a cell tower visible from my bedroom window. At work now with full 4G signal and 4.76Mb/6.88Mb. Used to get 40-70Mb.

250Mb Virgin at home gets me 10Mb on WiFi rather than the usual 90-100Mb.

Are speeds being throttled or are they just genuinely that congested? I never noticed reduced speeds outside of work hours when everyone would generally be streaming but now that people are working from home, stuck inside or have extra people streaming everything is super slow at all times. I would have thought streaming services limiting their quality would have made up for the increased streaming.

DopeTech

TheDriver wrote: »

I did a speed test yesterday, got 82 down, 28 up

Fairly average speeds during the day but perfectly usable. Speeds at night are usually about triple this.

New Home

There have been network connection issues for the past couple of days (the internet connection is affected, not the phone lines). See here. Other than that, I've found them brilliant so far.

howdy doody

Same problem here. Got on web chat this morning and was politely told that there was no problem and that I was " going round in circles".
I tried to explain that including myself there are others including my family and work mates affected since yesterday.
I was chatting to Rachel and Katie. Got nowhere.
Dumbfounded by this lack of customer care, looks like those that warned me about Eir were right all along

New Home

Rachel admitted to me that they have indeed been having problems. I didn't think the customer service was so bad at all, but it remains to be seen how long it'll be before they resolve the issue. Again, I know that "Past performance is no guarantee of future results".

Larcoon

Does anyone know if the older mifi routers from meteor work with the gomo or do they need to be unlocked

msmx5

Larcoon wrote: »

Does anyone know if the older mifi routers from meteor work with the gomo or do they need to be unlocked

If they work with a meteor sim they should work no problem with a gomo one too. Will probably only do 3g though as I don't think they were 4g capable.

Larcoon

Thanks very much, 3G will do for now.

New Home

New Home wrote: »

Rachel admitted to me that they have indeed been having problems. I didn't think the customer service was so bad at all, but it remains to be seen how long it'll be before they resolve the issue. Again, I know that "Past performance is no guarantee of future results".

Update: https://www.boards.ie/vbulletin/showpost.php?p=113168243&postcount=45

theShire

theShire wrote: »

For me it's very slow every evening from 5ish on.
When working from home I can use my phone as a hotspot for remote working from 6am to 3pm without problem but after that I can barely browse Twitter or watch YouTube/Netflix on the phone.
It has to be a capacity issue on the eir network/masts where I am as a few km up the road it works flawlessly even in the evenings

Evening speeds of ~2Mbps and morning speeds of ~8Mbps

This has been an issue for me since I moved house in January and it was fine in my previous home.

So it has to be a location/capacity issue where I'm now living

paddy19

theShire wrote: »

Evening speeds of ~2Mbps and morning speeds of ~8Mbps

This has been an issue for me since I moved house in January and it was fine in my previous home.

So it has to be a location/capacity issue where I'm now living

I'm really lucky my 4G is better (81/29) than my fixed line broadband (55/19).

Proves, I suppose, that 4G is totally dependent on load, although 2 to 8 Mbps is ridiculous and shows they need to add more capacity to you tower.